1 jobs found in champlin

POSITION SUMMARY Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). SUMMARY The Operations Training Coordinator is responsible for improving the effectiveness and efficiency of Pearson VUE's global operations teams and test centers through training. The Operations Training Coordinator works directly with the Senior Operations Trainer to meet the test center and global operations training objectives. The Operations Training Coordinator will support a centralized training model through the creation, development, and implementation of training activities. SCOPE AND IMPACT OF JOB The Operations Training Coordinator provides support to the global operations teams and test centers through the training process. This creative and quality-focused individual will ensure training is engaging and meets the stakeholder's goals. Using advanced PowerPoint skills, the Operations Training Coordinator will assist with the creation and development of training materials including e-Learning. This individual will gather trainee feedback, monitor the effectiveness of the training offered, and will continually seek opportunities for improving the training process and enhancing the training provided. The Operations Training Coordinator plays an instrumental role in educating the global operations teams and test centers on specific products, features and tools so they are equipped to support Pearson VUE's Clients and their candidates. PRIMARY RESPONSIBILITIES Training Coordination Assist in designing, preparing and maintaining training materials for global operations and test centers Help build training objectives and agendas Develop skills in eLearning tools (i.e. Articulate, Camtasia, and Videoscribe) Review and proofread training materials providing timely and effective feedback Assemble and distribute course materials and learning aids as needed Analyze and identify new training tools to enhance overall training capabilities Help maintain Neo site and SharePoint site training initiatives Cross-functional collaboration to ensure Pearson-owned and third-party test center training is current and engaging Serve as a Pearson Learning Management Systems (LMS) Champion and assist Senior Operations Trainer in driving its use within global operations Training Support Maintain a master schedule of operational training Track training by session showing hours delivered and employees attended so data can be reported monthly Assist in monitoring the effectiveness of global training programs through surveys and quality monitoring Working with Senior Operations Trainer to ensure global operations and test center training materials are current and documentation controls are in place. Identify opportunities to enhance training Support Global Operations Support team initiatives Education and Experience: Bachelor's Degree preferred 2 years of experience in instructional design, graphic design or work in education or related field preferred Advanced PowerPoint skills required Experience with Microsoft Office using Windows 7 or newer operating system Knowledge of interactive eLearning software (i.e. Articulate 360, Adobe Captivate) is preferred Knowledge of video editor software (i.e. Camtasia Studio, Replay 360) is preferred Skills, Knowledge and Abilities: Strong oral and written communication skills Strong organizational and project management skills Familiar with various training tools and models Ability to deal with ambiguity and to overcome obstacles Focused on quality and improving the customer experience Strong computer skills and technical aptitude Training, coaching, or mentoring experience Focus on continuous improvement