Feb 07, 2020
The CMS Systems Specialist is responsible for the function, development, enhancement, and support of the Instructors and staff that utilize Kumon's CMS System. As a CMS Specialist you will be responding to queries via email or phone, training other staff members on troubleshooting and diagnosing problems, providing technical assistance, and following up with internal/external parties to ensure full resolution of issues. Responsibilities: Support Kumon Instructors and assist them with troubleshooting via phone and email correspondence Work independently to provide support to CMS users by performing a variety of tasks that may include calls for follow-up, assessing problems and researching solutions Provide the CMS application support for technical and/or instructional assistance by phone and email Log detailed descriptions of user needs and program functions and assists in the development of the overall system Gather and analyze user requirements to define specifications with end user departments Running reports and analyzing common complaints and problems Work with IT developers on the development testing and release of service packs and enhancements Plan and run unit and system tests thoroughly to maintain the quality of products Develop and update a CMS application system info pack, user guides, training videos and material to provide the assistance on smooth application deployment Qualifications: Bachelor's degree (Computer Science or Information Systems preferred) Minimum 2 years of experience in Customer, Desktop, Helpdesk, similar IT users and or application support roles Ability to work rotating shifts on weekdays, weekends, evenings and holidays Attention to detail and the ability to quickly and effectively resolve IT issues Ability to prioritize workload and other assignments in a good time management Clear and concise verbal and written communication skills to both technical and non-technical users Ability to learn CMS, related software, and train to provide support to users Working knowledge of: PCs, modem/WFi routers, wired/wireless scanners MS Office, Windows OS (7, 8.1, 10), PC security software (Norton, Kaspersky, AVG, Avast, Webroot), a remote access software (a Team Viewer) Network - LAN, DNS, DHCP, Wi-Fi, Email, and TCP/IP protocols Basic understanding of: Database (SQL/SQL express) concepts Software development cycle Software development in project coordinator, business analysis or QA role is a plus Kumon is committed to its employees and offers an excellent rewards package including: Competitive salary and bonus incentives Professional development Medical, Dental, Vision, and Life Insurance benefits Generous 401K match Plentiful Personal Leave and Paid Holidays Reimbursement for travel expenses And more… Applicants only. Recruiters/Staffing Agencies, please do not contact this job poster.
Kumon North America, Inc. Ridgefield Park, NJ, USA Full-time