MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems.
POSITION OVERVIEW: The Customer Service Representative III reports directly to the division director and serves in a critical role as the first point of contact between educators and the agency. This energetic and highly motivated individual pulls from a repertoire of outstanding customer service skills to respond daily to a significant volume of telephone calls, email inquiries, and Help Desk tickets in a positive, accurate, and efficient manner. The Customer Service Representative assists individuals with creation of online educator accounts and assists others with locating key information related to educator preparation, testing, and certification. Applicants who are strongly being considered for employment must submit to a national criminal history background check. Additionally, please be sure to respond to the short answer prompts found in the supplemental questions. These responses should be attached to application submission.
Education: High School Diploma or GED
Experience: At least 2 years of experience in customer service work including support of web applications.
Substitutions: Experience and education may be substituted for one another.
No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.
As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, age, sex, disability, or veteran status, unless an applicant is entitled to the veteran’s preference.
Additional Military Crosswalk (occupational specialty code) information can be accessed here.
This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.