Nov 22, 2019

Senior Manager of Scholar Success

  • Good Reason Houston
  • Houston, TX, USA
Full-time Other School Leadership School Support

Job Description

Good Reason Houston is seeking a Senior Manager of Scholar Success who has a strong track record helping students succeed in college and is excited to join the founding Harris County Promise team. The Senior Manager will work directly with community college partners to support college persistence. Specifically, this person will provide data analysis and lead a learning community of success professionals across Promise partner colleges to ensure Promise Scholars complete a credential or associate’s degree prepared for living wage employment and/or transfer to 4-year institutions.

Harris County Promise is a collaboration between K-12 organizations and higher education institutions to increase postsecondary completion for the region by eliminating financial barriers, increasing support, and aligning resources. The Harris County Promise program is available to all Texas resident seniors from participating high schools, regardless of GPA or income. Eligible seniors who become Promise Scholars receive up to three years of guaranteed tuition and fees, assistance with books, and additional support to help them complete their degrees. The Harris County Promise program will launch in 2020.  

This position reports to the Managing Director of Promise and will play a key role in ensuring Good Reason Houston realizes its vision that every child, in every neighborhood, excels in a world-class public school and thrives in the Houston of tomorrow.


Program Leadership

  • Drive the achievement of excellent college outcomes, including credential/degree attainment and access to living wage employment for Harris County Promise Scholars
  • Own user experience design to ensure student-friendly, easily accessible, seamless support of students throughout their college journey
  • Possess and develop expertise in retention methods for at-risk students and inform the team of developing theories and best practices
  • Create, administer, and manage student and parent texting campaigns
  • Manage the administration of student incentives and additional supports
  • Design and monitor all student-facing communications for student-friendliness and impact, including text message campaigns, emails, and program collateral 

Data Management

  • Work with the team to develop an effective case management system to facilitate data collection for timely and effective intervention by Promise staff and campus stakeholders
  • Track and analyze data through the case management system to inform effective interventions based on student needs
  • Prepare reports and turnkey information to Promise support staff on each partner campus for immediate programmatic adjustments to reach performance goals

Team & Relationships

  • Serve as a coach and external accountability partner for college-based Success Coaches and/or other Promise support staff to help students transition to college, maintain satisfactory academic progress, and persist to completion and/or transfer
  • Develop and nurture relationships with college and community stakeholders to reduce barriers and facilitate student success 
  • Turnkey lessons learned to inform strategic work across our K-12 and higher ed partners and contribute to the achievement of Good Reason Houston’s mission and goals
  • Serve as a hands-on contributor to the Harris County Promise team and collaborate on initiatives across the team to ensure students successfully enroll and succeed in college



  • Bachelor’s degree in a relevant field, Advanced degree preferred
  • 8+ years of professional experience related to college access and success with a strong track record of successful student outcomes in college

Competencies & Characteristics

  • Expertise with designing effective student interventions and supports
  • Facility with data and leadership of professional learning communities
  • Commitment to achieve rigorous goals on behalf of students
  • Flexibility to respond to and manage a range of stakeholders
  • Experience leading and coordinating high-performing teams
  • Creativity and innovative thinking skills to respond to emerging needs
  • Strength in data tracking, management, and analysis
  • Ability to use data to problem-solve and set strategy
  • Demonstrated passion for the transformative power of education

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