Sep 05, 2019

Donor Relations Manager

  • City Year
  • Dallas, TX, USA
Full-time Administrative Business Development Community Engagement and Outreach Development and Fundraising Marketing and Communications

Job Description

City Year Dallas is seeking a dynamic and experienced Donor Relations Manager who will contribute to the site’s growth and impact by ensuring an exceptional donor and prospect experience that deepens relationships and expands our base of support through stewardship, special events, and effective communication.

Reporting to the Development Director and working closely with the Executive Director and board members, the Donor Relations Manager is responsible for ensuring site meets quarterly and annual revenue goals by maintaining development operations, leading donor stewardship, and managing events and communications. This position will play a critical role by assisting the Development Director in the creation and successful execution of a substantial and sustainable development program, by facilitating beneficial corporate and individual relationships, increasing effectiveness of volunteer engagement and recruitment,

The ideal candidate must take a creative approach to donor engagement opportunities and have a hunger to build relationships. Paramount to this position is exceptional organizational skills, the ability to work with a high degree of independence, and juggle various projects at once, while maintaining a clear view of how each project supports the organization’s mission and fulfills the donor’s expectations.

Job Description

Oversee and Manage Development Operations: Maintain donor and revenue databases, manage gift transmittal forms, participate in national gift processing calls and webinars, create weekly progress and analysis reports pertaining to revenue, records and campaigns, create campaign and donation pages in collaboration with HQ, ensure accurate donor records for events, mailings, donors, etc., and coordinate and support weekly development team meetings and monthly pipeline meetings.

Donor Stewardship, Recognition, and Ongoing Engagement: Successfully retain at least 90% of current City Year Dallas donors by managing appropriate frequency of outreach, reporting, communication, appreciation and involvement. Implement customer relationship management process, support ongoing stewardship and grant deliverables of Team Sponsors, Lead Partners, Program Sponsors, Red Jacket Society members, create pledge agreements, invoices and reminders, and craft gift acknowledgement letters.

Events: Lead the development team to leverage City Year Dallas events to increase donor engagement, such as Opening Day, MLK Day, Graduation and school visits. Create and oversee corporate sponsor events during the 2019-2020 school year aimed at engaging volunteers as potential individual donors. Serve as Event Producer for all development related events, including specialty market events, and oversee all event logistics, including planning, vendors, look & feel, staffing and day of logistics. Lead event committee meetings and drive work plan. Prepare event lists and processes, including Save the Dates, invitations, reminders, and thank you's. Manage Salesforce events module.

Marketing and Communications: Support the marketing and communications efforts of the City Year brand by serving as site Brand Manager, and designing and creating publications and email communications as well as localizing communications from City Year National Office. Create and manage site website event collateral, including digital. Utilize social media to increase visibility and brand awareness of City Year’s work in the local Dallas area.

Community Representation: Represent City Year at community functions to establish and deepen potential and current donor relationships. Interact authentically with prospects at events to establish and deepen potential and current donor relationships.

Additional Site and Team Support: Support with AmeriCorps member development and trainings for donor-facing engagements such as school meet and greets and events. Partner with City Year Dallas departments and staff, stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met.

Qualifications Needed

· Minimum two years professional work experience: prior experience in a database management as well as knowledge of CRM database required; SalesForce experience preferred

· BA/BS degree

· Proven track record building relationships with corporations and/or high net worth donors.

· Strong networking and relationship management skills.

· Strong initiative and ability to work independently to achieve goals.

· Experience planning and executing successful individual donor cultivation and retention events.

· Excellent written, oral, and digital communication skills that are effective with a diverse range of audiences including board members, volunteers, internal staff, donors, executives, potential funding partners and all constituencies.

· Efficient time management skills: ability to meet deadlines and prioritize multiple projects.

· Demonstrate a willingness to work in a collaborative and strong team-based organization.

· Ability to convey a high degree of commitment and passion for mission of City Year

· The knowledge and ability to create, execute and/or support, and oversee a comprehensive donor acknowledgement and recognition plan, including advising on complex and carefully orchestrated cultivation events and programs for the major donors.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.


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