Sep 06, 2019

Impact Manager

  • City Year
  • Cleveland, OH, USA
Full-time Product and Program Management Education School Support

Job Description

The primary responsibility of the Impact Manager (IM) is to develop AmeriCorps members to drive student performance
through targeted academic interventions. Reporting directly to the Impact Director and serving on the Impact Team, the
IM plays a critical role in implementing City Year Cleveland’s school-based service model. The IM will manage 8-12
AmeriCorps members and serve as the primary liaison between City Year and their school. The IM will cultivate and
manage partnerships with school administration, teachers, and personnel to ensure the necessary conditions are in place
for AmeriCorps members to deliver high-quality attendance, behavior, and course performance interventions to students.
The IM will work with school staff and AmeriCorps members to implement after-school programming. The IM is an
effective talent developer who will lead AmeriCorps members to have a successful and rewarding year of service through
City Year’s leadership development curriculum. The IM will collect and analyze significant amounts of student level data to
effectively target student needs and create reports for various stakeholders. Also, the IM will continually coach AmeriCorps
members, manage the Whole School Whole Child (WSWC) service program and cultivate school and community
partnerships to maximize student impact.

Job Description

AmeriCorps Member Performance Manager
Lead 8-12 AmeriCorps members as a team to meet their impact and service goals and leadership development potential.
First and Second Year AmeriCorps Members
• Inspire the AmeriCorps members to embrace a culture of power and idealism using City Year leadership tools,
team building exercises, organizational culture and best practices.
• Provides ongoing guidance to AmeriCorps members, including coaching and leadership development through
weekly/bi-weekly one-on-one and team meetings and mid-year and end-of-year reviews.
• Oversees completion of AmeriCorps member requirements such as timesheets and reports.
• Mentors AmeriCorps member in developing their Leadership After City Year (LACY) plan.
• Completes all administrative paperwork in a timely fashion.
• Ensures AmeriCorps member activities are in compliance with AmeriCorps provisions.
• Support AmeriCorps member performance through established training and development tracks.
• Coach AmeriCorps members on developing productive partnerships with teachers and other student support staff.
Senior Corps Member - Directly manages and develops senior AmeriCorps members to become influential leaders on
their team. This includes responsibilities listed for First and Second Year AmeriCorps members as well as the following:

1) Sets clear vision and expectations for senior AmeriCorps members to actualize with teams.
2) Manages performance systems to measure progress against goals in areas of service and human potential
through weekly/bi-weekly one-on-one meetings and mid-year and end-of-year reviews.

Service Model Delivery
1) Oversee the execution of City Year’s WSWC intervention programs (Tier 1 and Tier 2).
2) Content – Content experts in the local implementation of City Year’s WSWC service model.
3) Academic Support – literacy and mathematics intervention, in-class support.
4) Afterschool Programming – homework labs, enrichment clubs.
5) School Climate – behavior coaching groups, enrichment clubs, and other whole school attendance, behavior and
coursework initiatives.

Impact – Frontline outcomes manager ensuring effective delivery of service.
1) Observe and coach AmeriCorps members frequently during Tier 2 interventions.
2) Responsible for data collection and database maintenance.
3) Ensure that data is available for analysis and reporting in a timely and consistent manner and that evaluation
results are used to make service and program improvements.
4) Drive measurable monthly and weekly deliverables for AmeriCorps members to ensure effective planning and
execution of parent/community engagement events and AmeriCorps member led initiatives.
5) Responsible for monthly progress reports in line with AmeriCorps, City Year’s national office and the Cleveland
Metropolitan School District requirements.

Messaging – Frontline conduit between AmeriCorps members, school faculty and staff, and community members. Play a key role in communicating City Year’s strategic service focus, implementation, and results in the context of the school site and community, including:
• National and local dropout data, statistics and key indicators.
• City Year’s In School, On Track initiative and WSWC service framework tailored to multiple audiences.

• District metrics, instruments, and processes for measuring school wide, and student level impact (e.g.
eSchoolPlus, cyschoolhouse, SchoolNet, and ongoing progress monitoring tools.)

Relationship/Partnership Manager
1) Build and cultivate relationships with key stakeholders to enhance service performance.
School Partners
2) Serve as a member of the school’s leadership team and build strategic relationships with key personnel at the
school, including principals, administrators, teachers and school liaisons.
3) Steward relationships by demonstrating an understanding of the school’s priorities and working collaboratively to
craft and implement solutions that leverage AmeriCorps member talent and align with the WSWC service model’s
output, outcome and impact goals.
4) Ensure strong communication between City Year and school partners:
 Communicates ongoing impact of service to school partners.
 Includes school partners in key City Year events.
5) Facilitates regular meetings with school leadership and external stakeholders to review student progress.
City Year Staff
6) Connects site staff with AmeriCorps member team activities and school events.
7) Contributes to the overall vision of the program and service team.

1) Builds strategic partnerships with stakeholders in the community of the school the team serves.
2) Develop initiatives to engage parents of the students we serve.
3) Identifies ways to build the City Year brand in the community of the partner schools we serve.

Organizational Initiatives & Site Support
1) Devote up to eight days a year to AmeriCorps member recruitment interviews.
2) Attend and help mobilize your team for whole site events such as Opening Day, Make A Difference Day, MLK
Day, Global Youth Service Day, Annual Gala, Graduation, and other site-wide designated events.
3) Attend overnight events including BTR, ATR, Summer Academy (a conference for all City Year Staff held in
Boston in July) and other national events.

4) Provides ongoing guidance and support to Senior AmeriCorps members in talent development of AmeriCorps

5) Sets clear vision and expectations for senior AmeriCorps members to actualize with teams.
6) Manages performance systems to measure progress against goals in areas of service and human potential
through weekly/bi-weekly one-on-one meetings and mid-year and end-of-year reviews.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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