Sep 11, 2019

Student Services Manager (Bilingual Sp/Eng)

  • Voices College-Bound Language Academies
  • San Jose, CA, USA
Full-time Other Education

Job Description



Though 9 in 10 Latino young adults say a college degree is important for success in life, fewer than 15% age 25 or older hold a bachelor’s degree. Voices College-Bound Language Academies exists to change that.

Voices is a public charter school network with a mission to prepare all students for the challenges of higher education through the context of an academically rigorous dual-language program. Every student, regardless of home language, graduates bilingual and biliterate in English and Spanish. As we expand to serve more traditionally underserved students, Voices seeks additional team members who share a commitment to its mission and believe joyful learning and world-class academic preparation are not mutually exclusive.

Voices Academies’ Vision

All students graduating from Voices College-Bound Language Academies will possess the knowledge, skills and confidence to succeed in any career path they choose to pursue in life by mastering academic standards and subject matter. Students will be aware of the many positive possibilities for their future, and enjoy learning throughout their lives. They will be able to think critically by asking questions, especially when confronted with the status quo. Our students will have a sense of social responsibility to make their communities better.

Role Summary

Voices Academies’ Student Services Manager (SSM) will be an inspiring educator with an entrepreneurial spirit. Reporting to the Principal and Director of Special Populations. The SSM must have demonstrated experience with behavior management systems, special education services, and crisis intervention. In addition, the position contributes to the development of long-range and short-term goals and operating plans for the school sites’ specialized programs by participating with other leadership team members in the formulation of goals and priorities. The SSM will not only be innovative, but also have an unwavering commitment to lead the planning, development, implementation, and maintain the day-to-day operations of special education and crisis intervention services at a Voices Academies site (K-8). SSM must hold the belief that all students can achieve at a high academic levels with adequate support, resources and individual academic plans for student with learning needs. This role will oversee, train,manage, and support Special Education department: seven (7) special services team members; (2) Education Specialists, (2) Intervention Teachers and (3) Special Education Associate Teachers at K-8 site.

Key Responsibilities

Student Services Manager:

  • Support the mission, vision, and core values of Voices College-Bound Language Academies.
  • Serve as the Section 504 administrator, collaborate with Voices’ school site leaders to identify students who are eligible for 504 plans, maintain a centralized system for 504 documentation and implementation
  • Promote student culture in conjunction with the Dean of culture, to build a positive school culture and set clear behavioral expectations for students and families.
  • Administer ongoing training and support to school site teachers and staff on all student support related matters; including but not limited to mandated reporter training, crisis intervention training, and professional development on Student Services policies, procedures, and functions.
  • Work with site leadership(Principal, Dean of Culture) on the development of high quality innovative Special Education programming; ensure school site has data-driven strategies that are likely to accelerate performance for students with special needs.
  • Be responsible for staying up-to-date on best practice and research in Special Education; connect organizational and site leadership with new research and professional development opportunities as appropriate.
  • Collaborate with the Director of Special Education in the development of new SPED programs and project manage the implementation/operationalizing of new programs.
  • Manage and coordinate school Crisis Intervention Plan. Be point person in the event of a crisis situation (death of student, suicide, etc.). Provide consultation to all staff, as needed, in the event of a crisis situation to solve difficult emotional issues
  • Foster and maintain positive relationships with outside stakeholders, including county, state, and federal agencies relative to student services.
  • Assist with school or system student support initiatives, such as restorative practices, social emotional learning programs, etc.
  • Interpret, prepare, and disseminate information regarding Education Codes and legal mandated changes in regard to attendance, student discipline, and due process.

Coach and Manage:

  • Train, manage, observe and support Special Services team: Education Specialists, Intervention Teachers and Special Education Associate Teachers at K-8 site.
  • Ensure compliance of policies and procedures related to special services are met and upheld by all school staff.
  • Support the Education Specialist(s) in monitoring student performance data and effectiveness of instructional responses.
  • Complete special projects as assigned, assist administrators with problem identification and solution, mediate disputes, and develop written reports as appropriate.
  • Develop staff professional development trainings and growth-plans based on weekly observations and feedback sessions.

Special Education Site Leader:

  • Support the Director of Special Education in leading site professional development; ensure PD plans are powerful, effective, and in alignment with Voices’ values and mission.
  • Ensure legal compliance of all Special Education programs, staff, and IEPs; audit IEPs regularly for compliance and quality
  • Meet regularly with the Special Services Team regarding coaching practice, professional development, data analysis, etc.
  • Lead and manage all contracts and partnerships to support Special Education students
  • Work with the Director of Special Education, teachers and support staff to problem solve and to identify innovative, practical, and effective differentiation strategies to meet student learning needs.

Voices Academies Student Services Manager candidates will have the following


Required Qualifications:

  • Bachelor’s degree required
  • CA Multiple Subject Clear Credential
  • Minimum 5 years of teaching experience and 2 Coaching/Instruction leadership
  • Proven experience working effectively with special student populations
  • Demonstrated passion for the mission, vision and values of Voices Academies with a deep commitment to improving the lives of students from low-income communities
  • Proven leadership skills and experience supervising, coaching, and evaluating the performance of assigned staff.
  • Excellent oral and written communication skills in English and Spanish.
  • Outstanding written, speaking, and organizational skills with experience interacting with a broad range of stakeholders.
  • Commitment to accelerated educational progress of children.
  • Experience or commitment to public education, social justice, efficacy and equity.

Preferred Qualifications:

  • Knowledge of and experience working with low-income communities preferred
  • Proven track record of success managing school employees to achieve ambitious goals.
  • Ability to plan, organize, assess and direct student support services programs and activities
  • Knowledge of and the ability to interpret, apply, and explain current applicable laws, codes, regulations, policies, and procedures relating to student support services programs.
  • Understanding of dual language instructional practices and school design and the unique characteristics of public charter schools is a plus.
  • High proficiency in Microsoft Excel, PowerPoint, Word, and Google Apps
  • Ability to work well independently and within a team environment; working efficiently, and exercising excellent judgment in making decisions.
  • Tolerate high levels of stress

Working Conditions:

  • Regular requirement to stand, sit, walk, talk, hear, see, read, speak, reach, stretch with hands and arms, stoop, kneel and crouch
  • Lift and carry objects weighing up to 50 lbs.
  • Occasional evening and or weekend work
  • Occasional travel
  • Willingness to be trained as needed

Prior to Employment: Once an offer has been extended, a candidate must meet the following criteria to receive a final contract:

  • First Aid/CPR Certification
  • Clear Criminal Background Check
  • Valid TB Clearance


Key Compensation:

  • Highly competitive salary
  • Medical benefits
  • Exceptional growth opportunities
  • Retirement plan


  • Reports directly to Principal and Director of Special Populations
  • Permanent Salaried, Exempt Position
  • At-Will Contract

If you have any questions about this position, please contact our hiring team by email at [email protected]. Thank you.

Voices College-Bound Language Academies is an equal opportunity employer.

It is the policy of Voices to afford equal employment and advancement opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, ethnicity, ancestry, sex, sexual orientation, age, physical or mental disability, marital status, citizenship status, medical condition, or any other legally protected status.

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