Sep 13, 2019

IT Network Technician

  • Collegiate Academies
  • New Orleans and Baton Rouge, LA
Full-time Technology

Job Description

We are a growing organization of charter schools that is expanding significantly in New Orleans and Baton Rouge over the coming years.  We are looking for all-star performers to add to our team -- individuals deeply committed to the Collegiate Academies mission and to bringing great educators to the team to help achieve it.

As an organization dedicated to older kids, we have a unique opportunity to prove that every child can reach the highest bar -- college -- or their most rigorous post-secondary option. We are committed to this mission for every child. We are committed to providing college-aligned coursework and curriculum, full high school co-curricular programming, robust mental health services, school wide restorative programming, and to specialized programs to serve all types of learners.  There are few organizations in education doing these things at the high school level.

The Network Technician supports the Mission of Collegiate Academies and the success of our students through technical assistance and training of school-based staff. They must be an enthusiastic, passionate, and reliable partner to our schools and a constant model of excellent customer service. Our ideal candidate is passionate about technology, the impact of his/her work on students, and CA's mission to build world-class public schools that prepare all students for college success and lives of unlimited opportunity.

Collaboration and Professional Development

  • Ensure that all staff, teachers, and students have access to the technology needed to meet their goals and CA's Mission.
  • Provide current, cutting-edge information to support decision-making on academic and administrative technology matters.
  • Tests proposed technology applications, tools, and programs to (1) provide feedback for administrative decisions, (2) ensure appropriate acquisition of educational/operational technology solutions, and (3) assist and develop others with these functions.
  • Support the development and implementation of a plan to ensure the security of our network systems and student data.

Implementation, Maintenance, and End User Support

  • Support the implementation of operational and educational technology initiatives (e.g. new systems, educational programs, hardware). Assist school and CMO staff with successful implementation through training and troubleshooting.
  • In collaboration with other leaders, evaluate policies and procedures around the use of technology and software to ensure compliance with federal laws, state laws, and our values.
  • Provide school level Operations staff with the training, resources, and direct support needed to ensure effective management and maintenance of instructional technology.
  • Direct the installation of technology systems and tools (e.g. hardware, software, systems, wiring, specialized applications and tools) for the purpose of ensuring the safe, timely and efficient installation of technology equipment and services.
  • Authorize permissions and individual access to technology applications or services for the purpose of ensuring proper access to technology systems by staff, students, parents and others consistent with local, state, and federal policies, as well as CA's operating guidelines and policies.
  • Oversee technology operations for the purpose of ensuring an effective, efficient and safe environment, where IT hardware, services, and applications are utilized appropriately and efficiently to support all administrative and educational functions.
  • Effectively manages all IT vendors and consultants to meet the instructional, operational, and financial needs of our schools.
  • Communicate technology related activities or service interruptions in a timely manner to all stakeholders.
  • Establish a Help Desk and/or work order management system that works in concert with school level technology support and repair services to support end users in schools and the CMO.
  • Act as first responder to infrastructure trouble tickets such as switching, wireless, internet and server issues.
  • Serve as escalation point for school-based operations staff providing guidance and additional support for complex issues.
  • Identify, troubleshoot and resolve hardware, software and network related issues affecting end users.
  • Manage external IT vendors during scheduled systems upgrades outside of normal business hours as needed.
  • Regular maintenance of active directory & group policy to ensure user and computer policies effectively being applied
  • Deploy and update devices via district MDM solution.
  • Support computer based assessment systems and devices to ensure flawless operations during all testing cycles.
  • Travel between schools in New Orleans and Baton Rouge required.

Procurement and Budget Management

  • Analyze technology needs in consultation with school and CMO level leaders and end users; recommend updates, replacements or enhancements of hardware and/or software; and manage the purchase, delivery, and installation of new systems.
  • Work with the school and CMO leaders to align programmatic needs and outcomes with planned expenditures for technology, in order to promote the most cost-effective use of resources.
  • Manage processes for the procurement, inventory and surplus of technology equipment, systems and related services to ensure that all technology purchases for goods and/or services are consistent with CA's technology objectives, and that equipment is properly inventoried or surplused consistent with local, state, and federal regulations.

Qualifications:

  • Associate Degree or commensurate; Bachelor's Degree Preferred.
  • 2+ years experience in a technical/systems support role.
  • A strong service orientation and focus on ensuring that network and other technology resources are available and used safely and responsibly rather than limiting access.
  • Proven track record of thinking big, managing multiple priorities, working with ambiguity and delegating.
  • Proven ability to communicate with and work well with all levels within an organization specifically working effectively within the culture and processes used in educational organizations.
  • Proven record of accomplishment in technology planning, implementation, and management, ideally in a K-12 academic setting.
  • Proven track record of integrating technology into a classroom setting.
  • Highly organized with strong project management skills, and drive to meet organizational and departmental objectives; ability to manage projects on interrelated time lines.
  • Excellent troubleshooting skills; ability to narrow down the cause of an issue and determine a solution.
  • Experience preparing and managing budgets.
  • Broad knowledge of industry standards and best practices in the use of technology in schools.
  • Proven ability to effectively negotiate with and manage vendors and consultants.
  • Knowledge of student data systems (i.e. PowerSchool), a strong plus.
  • Basic understanding of HTML and website development and maintenance required within a G Suite for Education Domain.
  • Experience with a range of software, hardware, and operations systems (Windows, Mac, IOS, Chrome OS).
  • Strong understanding of the process and requirements to: setup, configure, and managing network components. Not limited to managed switches, manage of multiple plans on the network, manage an enterprise wireless network with multiple AP’s, manage network operating systems. Actual experience a strong plus.
  • Strong understanding and experience working with MS Active Directory, group policies, security groups, and network logon scripting a strong plus.
  • Setup and operational knowledge of Windows 7, Microsoft Server. Linux server and Mac OS X experience/knowledge a strong plus.
  • Knowledge of classroom technology including SmartBoards, document cameras, sound systems, projectors, cameras, etc. a strong plus.

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