Sep 20, 2019

Impact Manager

  • City Year
  • Chicago, IL, USA
Full-time Data Evaluation and Analysis Product and Program Management Education School Support

Job Description

The Impact Manager is responsible for driving the successful implementation of the Whole School Whole Child service model by building and cultivating strong school partnerships and developing a team of committed, idealistic leaders and school practitioners. The Impact Manager plays a crucial role in leading a team of AmeriCorps members through a 10 - month long journey of learning, reflection, and service in schools (civic action) that builds their civic capacity and civic identity.

Job Description

Service Impact Delivery: Oversee the execution of City Year’s WSWC Tier 1 supports and Tier 2 interventions

  • Oversee the implementation of whole school initiatives and in class service; including instructional support, thematic events, culture and climate activities
  • Serve as the service model liaison between City Year Headquarters (HQ), our site - CYCHI, AmeriCorps members (ACMs), and service partners (schools)
  • Create clear, realistic and measurable objectives for ACMs to accomplish their WSWC goals
  • Capture best practices and share them with the larger City Year community of practitioners (ACMs) and colleagues
  • Use data from AmeriCorps member (ACM) surveys, school, teacher, district and student level data and classroom observations to analyze and explain trends and to identify opportunities to improve AmeriCorps member interventions (whole school, whole class and small group) and to coach ACMs on their overall performance
  • Oversee one of seven coordinator role positions that the AmeriCorps members execute in addition to their service delivery with student
  • Coordinator role positions may include: Attendance, English, Math, Extended Learning, Socio-Emotional Learning (Elementary and High School Level), and Resource In-Kinding

Corps Impact Delivery: Guide/Coach ACMs to meet their service requirements and their full potential as leaders

  • Inspire ACMs to embrace a culture of power and idealism using City Year leadership tools, team building exercises, organizational culture and best practices
  • Use performance management tools to set performance expectations, identify strengths and development opportunities and partner with each ACM on a development plan to maximize leadership potential
  • Ensure ACMs are committed to student success and equipped to meet City Year standards as practitioners in their school
  • Help ACMs develop civic identity by supporting them through the Idealist Journey (a reflective process)
  • Coach ACMs to meet City Year professional standards and monitor/manage their service hours to ensure they meet the 1700 hour graduation requirement (this is one of the requirements; IMs are responsible for managing all graduation requirements)
  • Effectively message and translate information from various stakeholders (the service partner, CYCHI, HQ, the community) to ACMs so they understand and are empowered but not overwhelmed
  • Manage, lead, develop and partner with Alumni AmeriCorps members (AACMs)/Team Leaders to ensure they are informed and empowered to assist with leading a team of ACMs

Partner Impact Delivery: Build and cultivate relationships with key stakeholders to enhance service performance and ensure partners want to retain a City Year team the following school year

  • Build a strong partnership with school leaders including principals, teachers, and other key decision makers by demonstrating an understanding of the school’s priorities and working collaboratively to craft and implement solutions that leverage ACM talent and align with City Year WSWC outputs, outcomes and goals
  • Maintain a strong presence in schools by cultivating and growing key relationships
  • Use student data strategically to gain support for initiatives and interventions
  • Coach ACMs on developing productive partnerships with teachers and other student support staff
  • Help cultivate strategic community relationships to enhance your ACMs service performance
  • Access and leverage community resources in support of our students, WSWC program and school initiatives o Plan and participate in events that showcase the partnership between our schools and City Year to engage the civic, business and philanthropic communities


  • Bachelor’s Degree in Education, Social Work, Urban Studies, or other related field preferred but experience in community service and/or youth work, education, management, or non-profits is acceptable
  • Ability to work with principals, assistant principals, and teachers regarding meeting shared goals which includes having difficult conversations around partnership accountability is required; experience doing these things is a plus
  • Experience working with or in Chicago Public Schools is a plus (example: experience as a contracted provider)
  • Previous experience leading individuals and teams to achieve goals is required
  • Previous experience working with diverse teams of young adults which includes experience coaching young people and working with diverse populations is required
  • Excellent written and verbal communication skills including active listening skills
  • Demonstrated organizational, project, and financial management capabilities
  • Strong problem solving, time and project management skills; ability to prioritize projects and tasks, assess and deploy resources
  • Ability to execute a strategic plan and motivate those you’re leading and others around you
  • Willingness to take on new challenges, pursue self-development and self-directed learning
  • Ability to work as an independent leader and as a team member in a collaborative environment
  • Proficiency in computer skills (i.e. MS Office) and experience using databases to document information
  • Passion for working with urban youth, developing young leaders, national service, and education reform
  • City Year/AmeriCorps/Peace Corps experience is a plus
  • Strong connection to City Year culture and values, for more information visit://

Required Documents

A cover letter and resume must be submitted to be considered for this position. Preferred resume formats will depict not only a candidate’s responsibilities and job functions in previous work, but will include specific, quantitative results where applicable. Additional quantitative context around specific budget sizes, team sizes, or other work environment information will help City Year compare the scale of your work environment with our operations.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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