Sep 20, 2019

Regional Recruitment and Admissions Coordinator, West

  • City Year
  • Los Angeles, CA, USA
Full-time Human Resources Customer Success Sales

Job Description

The Recruitment and Admissions Coordinator is responsible for engaging candidates, analyzing performance and strategy implementation, and supporting the regional recruitment and admissions team’s goal of building a pipeline of 18 - 25 year-olds for service in schools and support the admissions process until service begins. As an engaging and relatable communicator, the Recruitment and Admissions Coordinator will implement a customer service strategy for the West Region leads, foster connections between leads and recruiters, manage a portfolio of partner accounts virtually, and support applications for the West Region and the City Year network.

Job Description

  • Customer-focused Lead Management and Application Generation: Implement standard lead engagement strategy through targeted, customer-focused, and multi-channel communication that ensures leads are well informed about City Year and the AmeriCorps member experience; Engage and support qualified and high priority prospects from lead stage through application submission.
  • Customer Service Delivery: Implement a comprehensive communication and customer service plan; direct responses to general e-mail and telephone contact for City Year locally as well as regionally; respond to and route inquiries to appropriate team(s).
  • Manage, Grow, and Develop Partnerships: Develop and implement a plan to build strong relationships with key stakeholders across virtual portfolio of partner accounts that produces a consistent and qualified pool of leads, applicants, and confirmed AmeriCorps members; Develop and manage the portfolio accounts and key strategic relationships with the goal of expanding the reach of the regional recruitment team.
  • Recruitment and Marketing Events and Activities: Raise awareness, familiarity, and understanding of City Year at local campuses and organizations in support of recruitment team, and drive traffic to relevant City Year recruitment events; manage and strengthen City Year brand virtually by maintaining an active presence on social media to support organizational and team recruitment and marketing efforts.
  • Performance Analysis and Strategy: In conjunction with team leadership, develop engagement strategies through use of historical data; Regularly compare activities to lead and applicant conversion rates, and assess return on investment on all engagement activities; In conjunction with Regional Admissions team, use established AmeriCorps member profile and persistence rates to identify trends in successful candidates; Use real-time data to report on progress and course correct engagement and recruitment activities as necessary.
  • Develop regional templates, collateral, and messaging used to engage leads and confirmed AmeriCorps members in collaboration with the West Regional Recruitment team and Marketing Department.
  • Regional Recruitment and Admissions Team Participation and Support: Contribute to weekly regional and recruitment and admissions team calls to maintain connections and foster collaboration, and participate in regional and departmental events.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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