Sep 20, 2019

Director of Service and Learning

  • City Year
  • Miami, FL, USA
Full-time Strategy and Planning Education School Leadership School Support

Job Description

The Director of Service and Learning leads the Learning and Development team at City Year Miami. The Director of Service and Learning drives the continuous improvement of the City Year Miami’s learning strategy and leads implementation of an annual training and development plan for City Year Miami AmeriCorps Members (ACMs), bringing together the work of Impact Coaches (ICs), Learning& Development (L&D), and Impact Managers (IMs) to deliver high quality service and interventions in our schools. The Director of Service and Learning will report to the Managing Director of Impact (MDI) and will manage two Impact Coaches and a Learning and Development Manager, while partnering with all Impact department staff members to define optimal team processes to achieve site goals.

Primary Responsibilities

Create and Implement AmeriCorps Member Learning Plan

In partnership with the MDI, develop a site learning plan in collaboration with City Year Headquarters Learning and Development and the broader Impact Team (ICs, L&D, IDs). Lead the planning, execution, resourcing and logistics of learning for the site, including:

  • Develop and oversee the management of a calendar that aligns with site operational and learning priorities as established by the learning team and Impact Directors (IDs) with input/support from Impact Managers (IMs).
  • With site Impact team, plan and lead execution of Basic Training Academy and other special learning events including Mid-Year Summit and L&D Training Days.
  • Observe and coach ACMs in the school environment to ensure that they are equipped to meet City Year standards as practitioners of Tier I and Tier 2 interventions (requires travel to Miami schools 2-3 times per month from September – June).
  • Coordinate learning and development for Senior and Second Year ACMs, two cohorts of ACMs returning for a second year of service.
  • Help create and implement shared learning among AmeriCorps Members and Impact Staff (i.e. Communities of practice).
  • Work with site leaders to ensure adequate time, space and resources to achieve learning goals and reinforce a culture of continuous learning.
  • Oversee Learning and Development Manager (LDM) in managing site LACY and Idealist Journey, as well as other ACM membership programs.
  • Identify, build, and maintain relationships with key stakeholders in the Miami area who will support the Learning and Development program and provide high quality learning and trainings to our AmeriCorps members.
  • Supervise LDM in identifying and managing venue relationships.
  • Supervise LDM in executing training-related logistics, including supply and equipment requirements, event set-up and break-down, contract execution and payments, management of department purchase card, and more.

Lead Site Continuous Learning

With Impact team, regularly assess progress against key impact and ACM experience indicators in order to identify successes and opportunities for improvement in learning plan. 

  • Ensure key learning from training evaluations are incorporated into future trainings (content, delivery modes, facilitation, logistics, etc.)
  • Seek out, document and share learning best practices.
  • Encourage and lead feedback loop processes for staff and ACMs to offer insights about the team’s effectiveness and support continuous improvement.
  • Seek out resources and trainings aligned to the future direction of City Year Miami as it relates to ACM learning and development and innovations to service implementation.

Drive Content Development and Facilitation

Establish content management process (i.e., creation, publication, version control, access, and content maintenance) that will position City Year Miami staff to lead meaningful training experiences for AmeriCorps Members.

  • Execute high quality learning content development and delivery
    • Ensure adequate resources (i.e., internal and external experts, time, space) to support high quality content development and delivery.
    • Secure and coordinate internal and external content experts as learning designers and facilitators.  Includes leading IMs and ICs in content design/facilitation of corps L&D.
    • Customize HQ content and produce locally designed content as needed to meet learning needs.
    • Train and develop staff to lead and facilitate meaningful
  • Support IMs and ICs in identifying team-specific learning needs and managing customized learning opportunities.
  • Manage Impact Coaches to prepare internal and external facilitators. 
  • Evaluate L&D program on an on-going basis to ensure that it meets the needs of ACMs, partners, and Program staff.
  • Collaborate with City Year’s national network of L&D professionals to share best practices and continue to develop the L&D program
  • Encourage and lead feedback loop focused on staff development and facilitation of learning and development content to offer insights about the team’s effectiveness and support continuous improvement for future training and development spaces.
  • Serve as primary liaison to Miami-Dade County Public schools regarding services and ACM development, communicating directly with Instructional Supervisors and Curriculum Support Specialists as necessary.

Oversee Coaching of WSWC Implementation

In partnership with Impact Directors, lead Impact Coaches and Impact Managers to ensure high quality implementation of WSWC services and improvement plans and that ACMs are regularly receiving effective feedback and guidance through implementation of Observation and Coaching practice.

  • Lead processes to provide feedback and insight to IMs and learning team on learning needs in the areas of ACM practice with students, leveraging instructional expertise of Impact Coaches throughout the process.
  • Lead and support content design and delivery of training to meet site learning needs for effective academic and socio-emotional learning services
  • Observe IC and IM observation and coaching cycles and provide feedback on coaching support
  • Reinforce use of data to adjust interventions and improve instructional practice.
  • Facilitate strong collaboration between IDs, ICs and IMs.

Support a Meaningful AmeriCorps Member Experience

Create structures and experiences that will result in a positive and fulfilling experience for AmeriCorps Members grounded in service to the students and community of Miami.

  • Lead on the building of community and positive corps culture by setting a theme for the service year and ensuring ongoing community building strategies align with chosen theme.
  • Ensure ACMs feel prepared for service as a result of their trainings, specifically as they head to schools following Basic Training Academy.
  • Create vision and direction for all training spaces that prioritize ACM experience in said spaces.
  • Set expectations for facilitation and team leadership that will result in positive ACM experience, creating structures and processes to support expectations in being met.

Organizational Stewardship

Engage actively as a member of the City Year national network by participating in conference calls, responding to e-mails, and completing other tasks as necessary.

  • Lead on select site and network initiatives.
  • Devote up to ten days a year to corps member recruitment decisions.
  • Assist with MLK Day, Opening Day, Annual Gala and other side-wide designated events.
  • Attend overnight events including Academy (a conference for all City Year staff held in Boston for one week in the summer), and other local and national events.
  • Support external communication by sharing content from Learning and Development spaces for social media.

Basic Qualifications

Setting Vision and Direction:

  • Demonstrated ability to create long-term plans focused on the learning and development of others.  
  • History setting vision, and executing, individual training experiences and specific learning/development sessions.
  • Proven track record of innovative thinking in pursuit of meaningful outcomes.

Talent Development:

  • Experience coaching team members in pursuit of meaningful outcomes.
  • Strong group facilitation and presentation skills, including the ability to organize people and ideas in pursuit of specific outcomes.
  • Experience managing diverse teams towards a common goal.

Executes to Results:

  • Must have a strong record of achieving transformational results with students and communities, at the classroom, school, or network/multiple-school levels.
  • Ability to problem solve, trouble shoot, and show creative problem solving when faced with perceived barriers. 
  • Track record of completing required tasks and job functions on time and with high fidelity.


  • Excellent written and oral communication skills.
  • Proven ability to communicate complex topics and parse them for specific audiences.
  • Experience communicating effectively, efficiently, and with transparency to the right people at the right time to ensure success of our AmeriCorps Members in service.
  • Ability to negotiate while preserving program fidelity and maintaining partnerships.
  • Demonstrated skill in breaking down large concepts into teachable bits that others can internalize easily.

Additional Qualifications.

  • Bachelor’s degree or equivalent experience
  • Background in education and/or youth development and management, preferably within Miami-Dade County Public Schools
  • Minimum 4+ years of experience leading, managing, and training staff or young adults in the education, nonprofit, or corporate sector
  • City Year/AmeriCorps experience is a plus
  • Proven commitment to Diversity, Belonging, Equity, and Inclusion
  • Sets high expectations for self and others s/he is leading and holds self and team accountable for performance goals
  • Experience developing diverse groups through coaching, performance plans, reviews, and leadership opportunities
  • Thrives in diverse, youthful, high energy, entrepreneurial, and fast-changing environment
  • Ability to work occasional nights and weekends for events and community service projects
  • High energy, positive, “can-do” attitude, and flexibility

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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