Operations and Facilities
As a member of the HR & Operations team the Corps Operations Coordinator will help ensure that the CYLA corps and staff have all the materials, information and support they need to effectively do their jobs. Reporting to the HR & Operations Director, the Corps Operations Coordinator will provide top-notch customer service to the staff and corps and establish efficient operational systems in the areas of corps administration, uniform management, office operations, and HR to ensure site needs and goals are met. This position plays a critical role in ensuring effective use of resources, and a well-equipped staff which is central to CYLA’s strategic planning and increased impact in schools.
This position is ideal for someone interested in learning about running a successful high impact non-profit. The ideal candidate is a creative problem solver and strategic thinker with a passion for relationship development.
City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong.
Corps Member Administration and Support
Support corps member onboarding planning and execution, serving as the operations lead on the Corps Onboarding cross departmental committee
Ensure corps members are well informed about CYLA operational procedures and serve as the primary point of contact for related questions
Send weekly Operations Corner, and bi-weekly Senior Corps training and communication newsletters
Manage CYLA Help Desk by assigning cases and responding within 48 hrs to support requests.
Manage Metro transit pass account including placing orders, replacements, cancellations, and annual contract renewal
Assist with logistics and procuring space for corps events and gatherings
Visit schools to provide operational support to corps and staff
Serve as the site’s uniform manager, working closely with Headquarters and our uniform vendor Aramark to ensure that staff and corps are equipped with all uniform parts
Manage the distribution and exchange process for the site, including name tags, and ID Badges
Manage all uniform inquiries and maintain a well-organized inventory of uniform parts
Manage after-hours calendar, corps and staff training calendars, and compliance to policy.
Support updating our City Year content management system, cyconnect, and site calendars with timely and relevant information.
Support training and development of AmeriCorps Member who design and manage school team content management websites
Coordinate front desk coverage during business hours, including fielding general calls
Support van management and IT equipment check out process to ensure equitable use across the site
Support site technology distribution and troubleshooting
Human Resources and Special Projects
Serve as a point of contact for AmeriCorps members around benefits, including payroll and health benefits.
Coordinate internship recruitment & hiring program
Support other HR & Operations department functions as needed.
Partner with CYLA departments and staff through stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met.
2+ years relevant experience in non-profit, operations, education or related fields
City Year/AmeriCorps experience preferred
Strong attention to detail with a focus on results and process
Exceptional organization and project management skills
Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently
Holds self-accountable, sets high expectations for self and others with a positive can-do attitude
Proven interpersonal skills with an ability to build capacity in peers
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SharePoint a plus
Thrives in diverse, youthful, high energy, entrepreneurial environment
Experience with and commitment to community service, national service and/or the development of young people as leaders
Additional Qualities Needed:
In order to succeed in this role, an applicant must have the following competencies:
Desire to Learn: City Year has a unique service model and organizational culture. Successful applicants have strong experience and a track record of success in the above areas but must be willing and eager to continue to learn as well as be self-aware of their areas for continued professional growth and development.
Communication: Conveys thoughts clearly and concisely. Is able to make operational information clear and approachable. Listens well and asks good questions. Communicates well verbally and in writing, tailoring communication for the audience and situation.
Executes to Results: Holds self-accountable, sets high expectations for self and others with a positive can-do attitude. Acknowledges and corrects mistakes. Tracks and communicates progress, including potential delays in a timely manner. Is proactive in addressing issues with appropriate level of urgency and in finding new ways of providing support.
Problem Solving and Resilience: Successful applicants are tenacious and flexible in the face of challenges. They look beyond the obvious and don’t stop at the first barrier. They identify the information needed to solve a problem, link decisions to potential consequences and know when to escalate or seek guidance.
Relationship Development: Approachable and friendly. Actively seeks feedback and to understand others perspectives, interests and concerns. Adapts approaches to different people and situations.
Compensation and Benefits
Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.
City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.
City Year helps students and schools succeed. Fueled by national service, City Year partners with public schools in high-need communities toprepare students with the skills and mindsets they need to thrive in school and in life. Diverse teams of City Year AmeriCorps members serve full-time as tutors, mentors, and role models, providing research-based student, classroom, and whole school supports to help students stay in school and on track to graduate from high school, ready for college and career success. A 2015 study shows that schools that partnered with City Year were up to two to three times more likely to improve on mathematics and English language arts assessments.
With our partners, City Year is contributing to a bold vision of what public schools can and should be for all children: places of learning, exploration, growth and risk-taking.
City Year is among the nation’s fastest-growing nonprofit socialenterprises. Theorganization’s 900 staff and 3,000 AmeriCorps members work and serve in 29 communities across the country, including Boston–where City Year was founded in 1988 and is headquartered–and Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa, and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom.
A proud member of the AmeriCorps national service network, City Year is supported by the Corporation for National and Community Service, local school districts and private philanthropy from corporations, foundations and individuals. City Year has earned Charity Navigator’s highest rating since 2003, certifying our commitment to accountability, transparency, and responsible fiscal management. Less than one percent of rated organizations have received this distinction for more than 15 consecutive years, placing City Year among the most trustworthy nonprofits in America. Learn more atwww.cityyear.org, City Year’sFacebook page, onTwitter, andLinkedIn.