Oct 06, 2019

Senior Enrollment Manager

  • Emerge Education, LLC
  • Camp Hill, PA 17011, USA
Full-time Education Executive Leadership

Job Description

POSITION SUMMARY

Emerge Education has an immediate opening on our growing team for a Senior Enrollment Manager supporting our partner higher education institutions under the general direction of the SVP of Client and Student Operations and the Director of Admissions. This position guides prospective students through the academic admissions application process for bachelors, masters, doctoral and certificate programs. The Senior Enrollment Manager interviews prospective students to evaluate their needs and concerns, demonstrates how our client institutions' programs can best meet those needs, and supports prospective students through the admissions process to a completed application.


SUPERVISORY FUNCTIONS

Dependent upon cyclical staffing levels, the person in this position must work collaboratively to train and assist other enrollment managers or contracted vendors whenever necessary and appropriate as business conditions dictate.


JOB LOCATION/ EQUIPMENT

This position works from Emerge Education headquarters in Camp Hill, PA. Equipment used includes, but is not limited to: telephone, personal computer and required software programs (Microsoft Office, Google Mail, Salesforce CRM and others), printer, fax machine, copy machines.


ESSENTIAL FUNCTIONS OF THE JOB

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the Senior Enrollment Manager.

  • Build and manage an active pipeline of leads
  • Communicate with prospective students via call campaigns, emails and text messages regarding partner programs
  • Advise prospective students using a consultative approach to guide them through the admissions process and help them determine if a program is a fit for their needs
  • Effectively follow departmental lead management guidelines and database tools for all leads to efficiently track each interaction and the progress of prospective students
  • Achieve efficiency metrics pertaining to Speed-to-Lead, Call Volume, Talk Time, First-Time Contacts, and New Applications
  • Achieve enrollment targets assigned per program
  • Effectively communicate industry trends, quality of leads and program updates as appropriate to marketing team
  • Actively participate in weekly meetings to discuss performance data, prospective applicant concerns and creative suggestions to enhance team performance
  • Maintain a general working knowledge of the Federal Family Educational Rights and Privacy Act (FERPA) and its relevance to recruitment practices
  • Make outbound and receive inbound phone calls and send text messages and emails
  • Remain current on all aspects of the admissions process, academic offerings, and financial aid opportunities of the partners
  • Work under stress and achieve daily, weekly, and yearly goals
  • Travel to partner locations to attend client meetings, campus events and other functions as needed
  • Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company needs


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Strong communication skills, both written and verbal
  • Ability to spend extensive time on the telephone
  • Ability to work well in a fast-paced environment
  • Effective problem-solving and analytical skills
  • Ability to concentrate and use independent reasoning and good judgment
  • Ability to establish and achieve priorities in the work environment
  • Ability to recognize and comply with appropriate task deadlines
  • Well-organized and detail-oriented


PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this particular job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Sit for extended periods of time
  • Use the telephone for extended periods of time
  • To have hand and arm (or equivalent) dexterity adequate to allow for extensive use of a keyboard for data entry
  • To talk and hear with enough proficiency to allow for communicating with co-workers, clients, and existing and prospective students by phone or in person


MINIMUM QUALIFICATIONS

  • Bachelor's Degree
  • Minimum 5 years of sales experience in higher education or admissions
  • Knowledge of or past experience in higher education and/or admissions and recruitment


PREFERRED QUALIFICATIONS

  • Master's Degree
  • Minimum 7 years of sales experience in higher education or admissions
  • Knowledge of or past experience in higher education and/or admissions and recruitment



ABOUT EMERGE EDUCATION

What is it like to work with Emerge? Our team atmosphere provides the best of both worlds: a highly professional, yet friendly setting where you can do your best work while collaborating with a pleasant group of respected, highly intelligent individuals that include faculty, researchers, former deans, marketers, recruiters, instructional designers and technologists. We enjoy our work and our colleagues, and we are passionate about our partners and students. Our strong growth has provided an opportunity for you to join our team.


NON-DISCRIMINATION POLICY

Emerge Education does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, genetics, or military status, in any of its activities or operations. These activities include but are not limited to: hiring and firing of staff, selection vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, subcontractors, vendors, and clients.


(The examples given above are intended only as illustrations of various types of work performed and are not necessarily all-inclusive. This position description is subject to change as the needs of the employer and requirements of the position change. Emerge Education reserves the right to change and/or eliminate any and all job duties as necessary).


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