Product and Program Management
Strategy and Planning
Reporting directly to the Learning & Development Director, the Impact Coach ensures City Year AmeriCorps Members achieve school based results. This person would be responsible for partnering with the Learning & Development Director to coach a specific group of AmeriCorps Members throughout all aspects of their work with students across City Year’s program model, Whole School City Year is committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply. Whole Child, and focus on attendance, behavior and course performance initiatives (math and English, grades 3-9). This includes having a portfolio of six Duval County Public Schools, coaching staff members, and providing training to 100 AmeriCorps Members. In addition, the Impact Coach is responsible for the creation and/or improvement of Whole School Whole Child implementation tools and trackers used for formative and summative reporting as well as developing and facilitating content for trainings. The Impact Coach is the subject matter expert responsible for supporting our school based teams and ensuring we achieve positive student results throughout the fiscal year.
During the year Impact Coach will ensure student level success by: 1. Supporting student level impact through coaching and supporting AmeriCorps Members and Impact Managers
a. Providing one-on-one and team-level academic intervention training and support to AmeriCorps Members (roughly 6 schools per Impact Coach). Providing focused support to help AmeriCorps Members deliver quality tutoring to their students to help improve grades, assessments, behavior and overall success in school.
b. Coaching Impact Managers to support AmeriCorps Members through observations and coaching sessions.
Formal and informal observations completed on a monthly basis as well as follow-up observations as needed/recommended by Impact Manager or Impact Coach.
Monthly/Bi-monthly check-ins with Impact Managers and Impact Directors to review progress made and additional areas to work on.
Issue assessment report on challenges, achievements, best practices and lessons learned from observations, bi-monthly check-ins and trainings delivered.
2. Supporting overall service at City Year Jacksonville: a. Attending and reporting on service quality in Impact progress performance/data meetings and reviews
b. Supporting execution of service assessments:
Ensuring AmeriCorps Members are equipped to deliver high quality tutoring each year.
Ensuring AmeriCorps Members understand assessment scores and incorporate that information into their session planning.
c. Assisting Impact Department by conducting co-observations to demonstrate how to deliver feedback to AmeriCorps Members in order to achieve impact. Support achieving impact with additional service implementation concerns as needed.
d. Assisting Impact Department by helping to diagnose service implementation issues and recommend solutions by observing service and reviewing data.
e. Working with Managing Director of Impact, Impact Directors, Learning & Development Directors and the Learning & Development Village to help create and facilitate service-based learning and development sessions throughout the fiscal year.
f. Building site capacity by focusing on an area of service
Developing learning and development content related to that area of service.
Delivering learning and development content related to that area of service to the larger City Year Jacksonville Corps.
Identifying gaps in resources that need to be created or tweaked in assigned area of service.
Leading a small group of AmeriCorps Members through deepening their knowledge and understanding of assigned area of service.
Qualifications: In order to succeed in the Impact Coach role, a candidate must demonstrate proficiency in the following areas:
Knowledge of education landscape, specifically instruction and school processes with regard to interventions.
Strong interpersonal and relationship-building skills.
Ability to build relationships with AmeriCorps Members, students, teachers, staff, and school leadership.
Ability to observe behavior and provide constructive feedback.
Capable of analyzing data and making key recommendations for action steps
Excellent written and oral communication skills.
Skill in coaching others in instruction.
Strong group facilitation and presentation skills.
Ability to break down large concepts into teachable bits that others can internalize easily.
Proven track record of reaching goals and producing high quality work products.
Strong attention to detail and proven organizational and project management skills.
Ability to manage self and multiple priorities.
Commitment to Diversity, Equity, Inclusion, and Belonging in the work space.
Bachelor’s Degree in education (or related field) or equivalent experience required, Master’s degree preferred
2+ years of teaching and/or instructional coaching experience
Experience with adult learning (supervising student teachers, facilitating professional development or study groups at school or other organization)
Knowledge of general curriculum (literacy and math preferred) and assessments
Demonstrated success in differentiating instruction and improving student achievement
Knowledge of Florida State Standards preferred
Knowledge of standards-based assessments and instruction a must
Must be proficient in MS Excel
Compensation and Benefits
Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.
City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.
City Year helps students and schools succeed. Fueled by national service, City Year partners with public schools in high-need communities toprepare students with the skills and mindsets they need to thrive in school and in life. Diverse teams of City Year AmeriCorps members serve full-time as tutors, mentors, and role models, providing research-based student, classroom, and whole school supports to help students stay in school and on track to graduate from high school, ready for college and career success. A 2015 study shows that schools that partnered with City Year were up to two to three times more likely to improve on mathematics and English language arts assessments.
With our partners, City Year is contributing to a bold vision of what public schools can and should be for all children: places of learning, exploration, growth and risk-taking.
City Year is among the nation’s fastest-growing nonprofit socialenterprises. Theorganization’s 900 staff and 3,000 AmeriCorps members work and serve in 29 communities across the country, including Boston–where City Year was founded in 1988 and is headquartered–and Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa, and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom.
A proud member of the AmeriCorps national service network, City Year is supported by the Corporation for National and Community Service, local school districts and private philanthropy from corporations, foundations and individuals. City Year has earned Charity Navigator’s highest rating since 2003, certifying our commitment to accountability, transparency, and responsible fiscal management. Less than one percent of rated organizations have received this distinction for more than 15 consecutive years, placing City Year among the most trustworthy nonprofits in America. Learn more atwww.cityyear.org, City Year’sFacebook page, onTwitter, andLinkedIn.