Sep 17, 2021

Regional Manager, School Supports

  • Rocketship Public Schools
  • San Jose, CA, USA

Job Description

At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential. And it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.

Based in San Jose, CA and reporting to the Director of School Communities will provide support to the Bay Area region schools. The Regional Manager, School Supports (RM) will work directly with Office Managers in supporting Office Manager priorities and workstreams. It is the ultimate ownership of the RM to ensure that each school meets compliance, enrollment, and parent engagement targets in the region.

The RM facilitates professional development and training as designated by the Director of School Communities. In addition, the RM serves as coach to Office Managers and provides support as identified through various metrics and data.

The Regional Manager, School Supports develops and maintains a relationship with Office Managers, coordinates and designs regional team meetings in support of progress monitoring, training, and professional development.

Essential Functions:
    • Duties will include, but not be limited to:
    • Provides direct support and one-on-one coaching and group coaching for Office Managers (OMs)
    • Coordinates and supports onboarding and training of Office Assistants
    • Temporarily performs critical Office Management tasks in the event of an OM leave or transition
    • Partners with Principals to support the management of their OMs in meeting regional priorities and targets around Parent Engagement, Enrollment, and other relevant workstreams
    • Supports with authorizer audits and schools meeting compliance targets in relation to student records, immunization, etc.
    • Communicates regularly with other stakeholders related to regional and national
    • Coordinate and facilitate professional development and training
    • Designs parent-facing trainings and serves as escalation officer for parent complaints and concerns
    • Serves as truancy and chronic absenteeism escalation officer for the region as well as the monitoring and creation of solutions for attendance concerns in support of schools meeting chronic absenteeism goals
    • Hires and onboards OM positions for the region as directed by Director or School Communities
    • Collaborates with national teams on enrollment planning, family recruitment, parent engagement, and other schools related components to ensure regional targets are met
    • Works in partnership with regional Director of Schools to progress monitor and react to various performance metrics

Related Qualifications:
    • 2+ years of management experience
    • Proven record of meeting goals and targets consistently
    • Strong self-management skills with the ability to self-direct and take initiative
    • Experience facilitating professional development
    • Commitment to Rocketship's model and overall mission to close the achievement gap within our lifetime
    • You are a communicator with strong writing and public speaking skills, and feel comfortable leading and facilitating large groups.
    • You coach and advocate for others in a way that is compassionate, strength-based and non-judgmental.
    • You embody empathy and embrace cultural differences; you recognize and know how to navigate groups and individuals representing a range of needs, abilities and socioeconomic backgrounds.
    • You are able to balance multiple priorities - meeting with team members, stakeholders, and preparing for sessions, entering data - gracefully and with practiced personal organization and time management.
    • You are a natural problem solver, fixer and finder of resources; in moments of tension, you defuse and resolve conflict.
    • You are extremely self-aware and self motivated, and have a strong desire to learn.
    • You are comfortable in ambiguity and environments that change rapidly.
    • You recognize that working with families often requires work on evenings and weekends.
    • Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks
    • Thrive in a fast-paced, dynamic work environment Ability to be flexible and adaptive in a work environment that is still evolving
    • Perform a variety of specialized and responsible tasks: maintain records, establish and maintain cooperative working relationships with students, parents, other school personnel, meet schedule and compliance deadlines
    • Possession of a valid California driver's license: willingness to provide own transportation in conduct of work assignments as you will be required to travel from site to site to work with students and faculty at all sites (mileage reimbursed)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.


Commensurate with qualifications and experience, plus excellent health and welfare benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.

Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools' employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy and here for our Title IX Policy . For questions, concerns, or complaints, please contact Equity/Discrimination Title IX Compliance Officer, Address: 350 Twin Dolphin Drive, Suite 109, Redwood City, CA 94065. Phone: 877-806-0920 ext. 115.

Apply Now