Nov 19, 2019

Uniform Support Services Director

  • City Year
  • Remote (Boston, MA, USA)
Full-Time Remote/Virtual Administrative Operations and Facilities School Support

Job Description

City Year’s Uniform Support Services function is responsible for ensuring 3000+ City Year AmeriCorps Members are outfitted, in their appropriate City Year branded uniform parts, aligned with the key events that are throughout their on-boarding experience and ensuring the uniform elements continue to enable AmeriCorps members to work effectively with students in schools, while expressing City Year’s value proposition and embodying City Year’s values and brand. The Director of Uniform Support Services delivers critical service functions that fulfill this commitment through partnering with our various vendors for quality product and inventory control, managing effective and efficient business processes improvements, as well as coaching and training 29 nationwide locations in the best practices for conducting the local elements of the fulfillment process.

This position requires a positive and flexible approach to challenges, excellent cross-functional communication with proven collaboration skills, proven record of executing to results despite many different variables requiring partnership management, and strong ability to problem solve while staying focused on ensuring the AmeriCorps member needs are met throughout the process. Additionally, this role requires dedication to partnering with the national team to drive company efficiency and guarantee member satisfaction and on time distribution.


What You will do:

As the Director of City Year’s Uniform Support Services function, you will partner with 29 City Year locations and several national partners to provide 3000+ City Year AmeriCorps Members their service uniform and their signature red jacket signifying their year of service in time for their key experiences. Additionally, through these partnerships you will adjust to program offerings to ensure the uniform pieces are allowing our AmeriCorps members to work effectively with students in schools, while expressing City Year’s value proposition and embodying City Year’s values and brand. 

You will engage daily your creative problem solving, project management and customer service skills to maintain quality product, delivery timeliness, cost of produce and management of partner and local inventory. You will manage effective and efficient business processes improvements, as well as coach and train 29 location-based managers, nationwide, to develop and spread best practices for local inventory management, distribution and exchanges.

You will maintain our contracts, design agreements, service levels agreements, service level deliverables, invoices, and credit processes. When needed, you will establish new relationships and collaborate with our national development team to support the partnership management elements of our national sponsors and will ensure that the cost of the uniform remains appropriate for the uniform we need. You will lead creative processes through facilitating design processes with City Year’s and various vendors' marketing teams to maintain brand authenticity for all parties. Additionally, you will liaison with the government relations team to ensure that City Year meets AmeriCorps branding requirements as defined in contracts while also maintaining the most efficient practices for City Year members.

As the Director of a support service you will establish and maintain internal practices such as managing the service desk, feedback processes, training practices and systems and tools that leverage our current technology platforms, for the uniform forecasting, ordering, inventory management and fulfillment processes. You will develop and maintain an annual uniform services operating calendar providing insight into key activities enabling this functions success both as a support service, but also location related activities.  You will manage and expand feedback practices for services and uniform functionality including but not limited to support service user advisory, wear tests, AmeriCorps Member feedback, service partner feedback etc.


Who You are:

You are positive amidst high-pressure situations and approach challenges and opportunities with flexibility, clear, timely and consistent communication and a consistent record of proven collaboration skills, delivering results despite different variables that require partnership, and have a clear ability to problem solve while staying focused on the experience of the customer.  You have a knowledge of building systems – both technical and business systems to achieve efficiency and transparency of services. You have experience with project management and potentially experience with Agile project management. You have experience with customer service and training teams of people.  You have strong Microsoft office skills particularly in Excel and PowerPoint. Additional office tools a plus and have knowledge of Office 365 – Email, Teams, Groups, SharePoint, Skype, Zoom or another video communication platform. Over your past 5 or more years of experience you have led on key relationship management through development, management or other sources including ideally remote management. You have certifications or professional development in areas such as Change Management, Leadership, Project Management, Continuous Improvement, Business Process Efficiencies, or Customer Service Delivery.


Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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