Nov 19, 2019

Impact Manager

  • City Year
  • Orlando, FL, USA
Full-time Data Evaluation and Analysis Product and Program Management Education School Support

Job Description

The mission of the Impact Manager (IM) role is to lead and develop AmeriCorps members as a City Year team of idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students as directed by the WSWC missions and practices. Reporting directly to an Impact Director, the IM’s role plays a critical part in implementing City Year’s school-based WSWC service model.

Job Description

Service Delivery & Impact

Implement City Year’s WSWC model with a high degree of quality to the right students, in the right time, at assigned schoolhouse(s). The IM will develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions for students.

AmeriCorps member Program Delivery & Experience

Lead, manage, and coach a team of AmeriCorps members to achieve service performance and standards requirements and to reach their leadership development potential. Model leadership that is animated by City Year's culture and values, and create spaces that empower AmeriCorps members to access the power of our culture and values in personally meaningful ways.  The IM is also an effective talent developer who will lead AmeriCorps members to have a successful and rewarding year of service through civic engagement and a citizenship development curriculum. The IM will manage up to 20 City Year AmeriCorps members.

Service Partner Management

Build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders. Manage implementation of school partnership agreement and conditions for success.


  • Relationship Development: Demonstrated ability to develop and manage complex relationships with schools and community partners. Proven ability to have tough conversations and to hold staff accountable towards their performance goals.  Manage relationships with a diverse group of internal and external stakeholders to help achieve service goals and AmeriCorps member development.
  • Talent Development: Proven success managing diverse teams towards a common goal. History of coaching/leading young people between the ages of 17-24.
  • Executes to Results: Must have a strong record of achieving transformational results with students from low-income communities, at the classroom, school, or network/multiple-school levels. Ability to problem solve, trouble shoot, and show creative problem solving when faced with perceived barriers.
  • Communication: Ability to translate mission and vision from organization level to AmeriCorps members and talk about complex topics and parse them for specific audiences. Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service.

Additional Required Experience and Qualities Needed:

  • Bachelor’s degree strongly preferred; or equivalent work experience.
  • Candidates with a background in education preferred.
  • Sets high expectations for self and others s/he is leading and holds self and team accountable for performance goals.
  • Able to develop diverse talent through performance plans, reviews, and leadership opportunities.
  • Thrives in diverse, youthful, high energy, entrepreneurial, and fast-changing environment.

Qualified applicants should complete the online application and attach a resume and cover letter. 

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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