Nov 21, 2019

Regional Admissions Manager, Midwest

  • City Year
  • Kansas City, MO, USA
Full-time Administrative Business Development Community Engagement and Outreach Product and Program Management Customer Success

Job Description

The Regional Admissions Manager, located in Kansas City, ensures the admissions needs of the site are met, while supporting the matriculation of a diverse, prepared corps for the entire region. The role implements a consistent process that enables strategic intake, communication / customer service, process management, and placement of applicants at City Year locations. The role works closely with site staff to ensure the right AmeriCorps members are identified to fill the needs of the site.

Job Description

  • Implement and Monitor Strategic Admissions and Matriculation Plan Implement and monitor a strategy and placement process that ensures talent and diversity of applicants across multiple sites within the region.
  • Customer Service Delivery   Implement a comprehensive communication and customer service plan; Direct responses to general e - mail and telephone contact for City Year locally as well as regionally; and Respond to and route inquiries to appropriate team(s).
  • Increase Efficiency of Application and Selections Process – Working with regional leadership, identify and establish greater alignment with Service Impact and other relevant departments.
  • Implement Applicant Selections Process Conduct Admissions interviews and supports interview days; Facilitate applicant selections committees; Manage applicant files; and Ensure AmeriCorps and City Year compliance.
  • Develop Strong Internal Relationships – Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of admissions in a local, regional, and national context; Work with regional leadership to facilitate solutions to challenges of competing priorities, and ensure that individual site needs are met while achieving overall regional goals; and Inform and implement the Senior AmeriCorps selections process, working closely with Impact Operations at home site.
  • Serve as Home Site Liaison – Conduct annual interview training for selections interviewers at home site; Support site leadership with real time recruitment and admissions data; and Provide local Recruitment and Admissions perspective in decision making process.
  • Confirmed AmeriCorps Member Management – Implement national strategy to retain confirmed AmeriCorps members through mailings, social media engagement, and general customer service; and Prepare incoming corps for service expectations, identify possible attrition risks within the incoming corps, and support corps background check and registration process.
  • Performance Analysis and Strategy – Compare site - based admissions performance and structure course correction as needed to meet interval goals; and Use data as a management tool.
  • Team Growth and Development –Attend quarterly regional team meetings, events, and calls; and Maintain connections and collaboration.
  • Regional Model Growth and Development: In partnership with other members of the National Recruitment and Admissions team, work with recruitment teams and site leadership to continue building upon a regional / national recruitment and centralized admissions pool; and Travel to National Recruitment meetings and events. 

Qualifications

  • Bachelor's degree or equivalent
  • 1 + years of related experience
  • Create persuasive written and verbal communication for internal and external audiences
  • Organized and attention to detail
  • Experience working in a team environment
  • Flexible, solution-oriented and proactive
  • Ability to manage multiple demands and deadlines in a fast paced environment
  • Exhibit a passion for City Year’s mission and values

Preferred Qualifications

  • Admissions, development, or 1 + years of service experience
  • City Year and AmeriCorps Alumni encouraged to apply
  • Sales, customer service, or human relations experience
  • Volunteer, corporate, or academic recruitment / admissions experience

Travel

  • Annual summer conference

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.


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