Nov 21, 2019

Customer Support Specialist III - Judy Center

  • Baltimore City Public Schools
  • Baltimore, MD, USA
School Support

Job Description

The Customer Support Specialist III - Judy Center is responsible for partnering with Title I parent liaisons; case management, coordination of services, communication with families, home visits, tracking progress of clients, maintain documentation and ensuring the participation of all partners. The Customer Support Specialist III is also responsible for the maintenance of data for evaluation purposes and tracking data documentation. Ensures and documents family outreach is conducted: advise and assists families with access to services including monitoring and follow-up; coordinate and verify the collaboration of service partners.

Essential Functions
  • Performs family outreach by arranging services, home visits, and follow-up.
  • Advises families on services available to them through the Judy Center Program or community agencies and follow-up to ensure services are accessed.
  • Ensures highly visibility, accessibility, and investment, on site daily.
  • Develops strategies for increasing program visibility and expansion, including recruitment of families and new family service partners. Coordinates any service issues affecting the partners.
  • Collaborates with the site coordinator, and partners for outreach activities.
  • Maintains data base of all services provided and the key contact person compile and submit required reports to site coordinator.
  • Plans and facilitates service coordination meetings among partners.
  • Ensures that children?s serious issues are brought to the attention of the site coordinator.
  • Ensures appropriate coordination between families and service providers.
  • Tracks home visits and telephone contacts, maintain written case management reports for Judy Center evaluation purposes, and provide information to the site coordinator.
  • Maintains data base of all services provided and the key contact person compile and submit required reports to site coordinator.
  • Plans, implements and attends various activities and events. Documents Judy Center family attendance.
  • Obtains and distributes brochures of interest to parents, i.e. child care, health issues, developmental stages, etc.
  • Makes recommendations and referrals to families regarding dual enrollment.
  • Participates in IFSP, IEP Meetings and coordinate with IEP Chairpersons.
  • Regularly attends and actively participates in regularly scheduled meetings between the Judy Center and Head Start.
  • Attends statewide Judy Center meetings.
  • Collaborates with site coordinator with presentations on the Judy Center for organizations, agencies, and conferences.
  • Attends Hoyer Center events including periodic evening workshops and events.
  • Performs and promotes all activities in compliance with equal employment and nondiscrimination policies; follow federal laws, state laws, school board policies, and professional standards.

Maximum Salary 27.30

Minimum Salary 22.08

Desired Qualifications
  • High School Diploma; additional course work or Bachelor?s degree preferred.
  • Minimum 2 years? experience in Early Childhood Education or a related field.
  • Excellent organizational and record keeping skills.
  • Experience and effective management in coordinating services and collaborating with multiple agencies and service providers.
  • Demonstrated ability to relate positively to colleagues, children, and families to establish and maintain trusting relationships.
  • Demonstrated ability to maintain effective working relations with office staff, other school employees, officials, agencies, organizations, and the public.
  • Preferred experience in working with families and/or parent training.
  • Thorough working knowledge of current technology to include critical programs, data base, record keeping, office equipment, and software.
  • Ability to work independently without supervision and to follow-up and follow through with tasks.
  • Ability to maintain sensitive and confidential records, and prepare reports from such records.
  • Ability to work under pressure and make decisions, in accordance with laws, ordinances, regulations, and established procedures.
  • Ability to communicate effectively, both orally and in writing.
  • Being physically able to lift up to 25 pounds, move, set up and take down equipment
  • Demonstrated knowledge of early childhood development and appropriate curriculum for children birth through age five.
  • Excellent oral and written communication skills.
  • Proficient in the use of Microsoft Office Suite: Word, Excel and PowerPoint skills.

Full time or Part time Full time

Additional Details

Qualified candidates for the above position must submit the following:
  • Completed online application
  • Resume that clearly demonstrates the above minimum qualifications. It is important that you include all experiences and education related to the position to which you are applying.
  • Must provide three (3) professional references to include: name, title, business address, e-mail address and phone number
Benefits -- This position is eligible for benefits. To review the available options please see the information relevant to the union for this position by viewing the following link:

Baltimore City Public Schools is an equal opportunity employer and encourages resumes from bi-lingual or multi-lingual candidates.

Baltimore City Public Schools does not discriminate in any aspect of employment on the basis of race, color, ancestry or national origin, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, veteran status, genetic information, or age. For inquiries regarding the nondiscrimination policies, please contact the Equal Employment Opportunity Manager, 200 E. North Avenue, Room 208, Baltimore, MD 21202; 410-396-8542 (phone); 410-396-2955 (fax).

This position is affiliated with the Paraprofessionals and School Related Personnel (PSRP) bargaining unit.

Apply Now