Dec 17, 2019

Managing Director, Impact

  • City Year
  • Chicago, IL, USA
Full-time Product and Program Management Strategy and Planning Education School Leadership

Job Description

City Year is dedicated to helping students and schools succeed. City Year AmeriCorps members serve full-time in high-need urban schools, where they partner with teachers and school leaders to provide high-impact student, classroom, and school-wide supports to help students stay in school and on track to graduate from high school, ready for college and career success. City Year has a Long-Term Impact (LTI) strategy, an exciting plan to scale its impact to dramatically increase the urban graduation pipeline and transform the future for thousands of students nationwide.

City Year (CY) is among the nation’s fastest-growing nonprofit social enterprises. The organization’s 800 staff and 3,000 AmeriCorps members work and serve in 28 communities across the country, including Boston – where City Year was founded in 1988 and is headquartered – and Baton Rouge, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa, and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom.

A proud member of the AmeriCorps national service network, City Year (CY) is a public-private partnership, made possible by resources from schools and school districts; local, state, and federal governments; and philanthropic support from corporations, foundations, and individuals. City Year has been recognized by Charity Navigator as a four-star charity – its highest rating – for twelve consecutive years, placing City Year in the top 1% of non-profits nationwide for fiscal responsibility, financial health, organizational efficiency and organizational capacity. For more information on City Year Chicago please visit:

Job Description

Position Overview

Teams of City Year Chicago’s AmeriCorps members (ACMs) partner with schools to deliver targeted interventions for off-track students exhibiting one or more of the early warning indicators under attendance, behavior, and course performance (English Language Arts and Math scores/grades) through the implementation of the Whole School Whole Child (WCWC) service model which supports the school administration in transforming the climate and culture of schools, helping students reach their academic potential through math and literacy intervention curricula and innovative in-school, after-school, and out-of-school programs. City Year Chicago’s work is anchored in Chicago’s south, west, and far north side communities and is based on our strategy of deploying diverse teams in each neighborhood to have a concentrated impact in each community. We currently have 254 AmeriCorps members that serve in 31 Chicago Public Schools. Our ACMs are diverse 18-25 years old’s (with 80% being post-college graduates) that serve full time for a period of 10 ½ months.

The Managing Director of Impact (MDI) will focus on overseeing the site’s Whole School Whole Child (WSWC) service model; develop, implement, and monitor the Impact Leadership team to ensure quality delivery of the WSWC service model to partnering CPS schools and drive student achievement and ensure a quality experience for our AmeriCorps members; design a Long Term Impact (LTI) plan that identifies a roadmap for City Year Chicago to reach its Impact goals which takes into consideration the local nuances of our district and trends in the Early Warning Indicators (EWI)/On Track policy spaces. The MDI will support the cultivation and management of the necessary City, District, School, AmeriCorps, and programmatic partnerships and be responsible for inspiring and leading more than 30 Impact staff members, through the direct report management and support of 7 staff members who comprise the Impact Senior Leadership Team (ISLT): Impact Directors (IDs), Senior Service Director (SSD), and an Impact Operations Director (IOD).

Alongside the Executive Director, the MDI will serve as a key external “face and voice” for the organization’s impact and expertise in the EWI program outcomes and implications which will provide thought leadership to key stakeholders in the K12 education policy space on the various trends and outcomes for our students in Chicago Public Schools. 

The MDI will work in collaboration with the Executive Director, site leadership and district leadership to create a multiyear partnership development, service implementation, and financial plan that defines impact priorities sets performance goals and provides a roadmap for achieving goals by building Impact team capacity and capabilities in the areas of both district and school partnerships, WSWC knowledge, ACM Experience, and Staff and ACM development.


The Managing Director of Impact will be responsible for coaching a high-performing team to achieve:

  • Service Performance, Implementation, and Delivery: Ensure high-quality program committed to the nationally developed service delivery model implemented by Corps Members across 31 CPS elementary and high schools.
    • Focus on specific interventions that reduce the Early Warning Indicators.
    • Ensure the national service model is translated to local needs and is implemented effectively.
    • Sustain a culture that leverages student and school data to accelerate City Year’s impact and the ability to celebrate successes.
  • Staff Management: Support the growth, professional development and capacity building for a team of 7 Directors, and 18 indirect reports as they manage 254 Corps Members in service implementation. Retain high performing staff (measured through performance reviews) each year, and develop them as leaders in non-profit, business and education sectors.
  • Partnership Management, Development, and Recommitment: Lead a team of Impact Directors to grow, enhance, and develop school partnerships, at the school, community, and CPS Central Offices.  Support City Year in becoming known as a key education and school transformation partner throughout Chicago.
  • Recruitment and Retention: Through collaboration with the recruitment department and leadership of the Impact Directors, support recruitment and selection of Senior Corps Members (Corps Members who in their 2nd-year lead teams of Corps Members), and ensure 90% retention of our 254 Corps Members, serving across 31 schools in Chicago.
  • Compliance: Oversee the management of Corps Members files and data to make sure City Year is compliant with all government and donor grants. This includes data collection and survey management at the schools, as well as employee reviews and files. In addition to complete implementation of all service and student progress levels in line with performance measures.
  • Strategic Growth: In partnership with the Executive Director and Leadership Team and in alignment with City Year’s strategic plan, identify opportunities to strengthen CY work in schools and ensure operational readiness for City Year Chicago to increase the number of students served, Corps Members recruited, and school partnerships secured.


  • Bachelor’s Degree required. Master’s Degree in Business Administration, Public Administration or other related fields highly preferred. Minimum of 8 years of experience in leadership, management, non-profits, or K-12 education. Previous work experience in the Chicago Public Schools (central office, regional, and/or school-based), non-profit, social service, or educational settings is a plus.
  • Demonstrated ability to develop and manage complex relationships with schools, city/state agencies, non-profit and community partners.
  • Ability to effectively collaborate with principals and assistant principals in identifying a strategy for achieving student-level results.
  • Possess the skills and ability to inspire and organize a variety of stakeholders, internal and external, to achieve high performance.
  • Build and develop an exceptional team, including attracting, motivating, coaching, and developing a pipeline of talented and diverse staff that achieve extraordinary results.
  • Demonstrates deep commitment to City Year’s mission, core values, and our commitment to diversity and inclusiveness
  • Possess and lead with high ethical standards of professionalism and integrity
  • Systems thinker with excellent strategic planning and organizational skills
  • Strong communication skills (written and verbal)
  • City Year/AmeriCorps/Peace Corps experience is a plus.

Required Documents

 A cover letter and resume must be submitted to be considered for this position. Preferred resume formats will depict not only a candidate’s responsibilities and job functions in previous work, but will include specific, quantitative results where applicable. Additional quantitative context around specific budget sizes, team sizes, or other work environment information will help City Year compare the scale of your work environment with our operations.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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