Jan 08, 2020

Impact Manager

  • City Year
  • Dallas, TX, USA
Full-time Product and Program Management Strategy and Planning Education

Job Description

The mission of the Impact Manager role is to lead and develop AmeriCorps members as a City Year team of idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students as directed by the school-based service model missions and practices. Reporting directly to an Impact Director, the Impact Manager's role plays a critical part in implementing City Year’s school-based service model.

Job Description

Service Delivery and Impact

Implement City Year’s school-based service model with a high degree of quality to the right students, in the right time, at assigned schoolhouse. The Impact Manager will develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions for students.

AmeriCorps Member Program Delivery and Experience

Lead, manage, and coach a team of AmeriCorps members to achieve service performance and standards requirements and to reach their leadership development potential. Model leadership that is animated by City Year's culture and values, and create spaces that empower AmeriCorps members to access the power of our culture and values in personally meaningful ways.  The Impact Manager is also an effective talent developer who will lead AmeriCorps members to have a successful and rewarding year of service through civic engagement and a citizenship development curriculum.  The Impact Manager will provide on-site trainings and collaborate on the design of service content and tools for AmeriCorps member learning, training, and service excellence. The Impact Manager will manage up to 15 City Year AmeriCorps members.

Service Partner Management

Based full time at the schoolhouse Impact Managers build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders. Manage implementation of school partnership agreement and conditions for success.

Site Support

Partner with City Year Dallas departments and staff through applicant interview process, stakeholder engagement, service day and event participation, and cross-departmental committees as needed to ensure site-wide goals are met.


  • Bachelor’s degree or equivalent work experience.
  • Experience working in a school, educational, or youth-support setting required with at least one year in a role managing or leading others.
  • Experience working in areas related to English Language Arts, math, behavior management, overall school climate, after school programming, extended learning time or social work preferred.
  • Demonstrated ability to communicate and present ideas with clarity, credibility, humility and tact; lead with “the why” and incorporate vision into messaging; tailor messaging to audience and maintain professionalism in speaking and writing.
  • Demonstrated ability to anticipate and plan for questions, listen carefully, provide constructive feedback and remain open and responsive to feedback from others.
  • Proven success operating in ambiguous and changing environments with the demonstrated ability to manage and prioritize projects; delegate tasks appropriately; manage progress against goals for self and others while addressing barriers.
  • Demonstrated ability to take initiative and operate in a proactive and solution-oriented manner; identify the information needed to solve a problem; link decisions to potential consequences and know when to escalate or seek guidance.
  • Possesses openness, responsiveness, approachability, and understanding of others’ perspectives with the demonstrated ability to maintain and build relationships through collaboration; recognize and respond to the needs of others while operating within appropriate boundaries to gain respect and maintain professionalism.
  • Demonstrated ability to address and resolve team conflict effectively and tactfully.
  • Demonstrated ability to identify others’ strengths and areas for growth to achieve desired results and foster personal and professional development.
  • Strong connection to the values of servant leadership, belief in the power of young people, social justice, empathy, inclusivity, teamwork, and excellence.
  • Passion for and understanding of City Year’s work within the national service movement and education sphere.
  • Proficiency with Microsoft Office platforms required.
  • Proficiency of verbal and written communication in Spanish a plus.
  • City Year and AmeriCorps alumni are encouraged to apply.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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