Feb 07, 2020

Manager of Student and Family Support (20-21)

  • IDEA Public Schools
  • Weslaco, TX, USA
Full-time Executive Leadership

Job Description

Position at IDEA Public Schools

About IDEA Public Schools

At IDEA Public Schools, we believe in college for ALL and we are committed to ensuring that all our students graduate from college. IDEA Public Schools has grown from a small school to the fastest-growing network of tuition-free Pre-K-12 public charter schools in the United States sending 100% of our students to college. 50% of our students graduate from college in 6 years - that's 8 times the national rate for students in our communities!

IDEA was founded in 2000 as a single school with 150 students in the Rio Grande Valley. When interest exceeded building capacity, to meet the demands, IDEA's co-founders committed to serving more students in the Rio Grande Valley of Texas and beyond. We now serve nearly 53,000 students across Texas and Louisiana. By 2022, IDEA will serve 100,000 students. Be on the lookout for IDEA schools opening near you-with continued growth in our current regions and new launches in Houston (2020), Permian Basin (2020), and Tampa Bay (2021)!

When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.

To learn more about IDEA, check out this video .

Role Mission: The Manager of Student Support will help lead the implementation of the district vision for family engagement, social emotional learning for students and families and crisis intervention. The manager serves as an accountability partner, coach and consultant to schools in their portfolio to reach the student persistence and Social Emotional Learning (SEL) goals. Through this work, IDEA can achieve the goal of 100% of our students are accepted and matriculate to college.

This role is for the 20-21 school year, with a start date of 7/1/2020.


The district meets the 90% student persistence and 90% new student persistence goal
  • Cultivate and collaborate with business partners to execute persistence vision and strategy for IDEA Public Schools, specifically VP's of schools, Principals, Assistant Principals of Operations, and Academic Counselors
  • Designs and delivers high quality training tools and resources to support leaders in meeting the persistence goals
  • Manages the family engagement process across schools to remain in compliance with Title 1
  • Manages teams through influence to meet the goal of 100% of new families participate in the full on-boarding process
  • Accountability and feedback partner to campus lead teams to implement student persistence district expectations (ie. New family on-boarding process, withdrawal process and coding, Mission List implementation, etc)
  • Provides interventions and partnership to priority campuses when not meeting persistence benchmarks using the OCS model
  • Invests and educates leaders in the ties between student culture, student achievement, and persistence
  • Leads the curation of best practices and materials from schools in portfolio and maintains the resource library shared across the network
  • Ensures 100% of campuses in portfolio meets deadlines for processes throughout the school year
  • Tracks and reports data for persistence on a weekly basis for schools in portfolio
  • Maintains national data systems to inform strategy and intervention plans
85% Academic Counselors retention
  • Designs and delivers high quality training sessions for Academic Counselors focused on family engagement and SEL
  • Trains, coaches and supports regional academic counselor leaders to be able to deliver high quality in-person training
  • Delivers bi-monthly online training to Academic Counselors
  • Completes quarterly in-person campus visits to coach and develop ACs and lead teams to successfully implementing the family engagement and SEL work
  • Provides bi-weekly check-ins to Year 1 ACs
  • Creates business partnerships with Academic Counselor managers to align support, coaching and increase retention of Academic Counselor
  • Will be expected to receive an average of 4 or higher on a 5 point scale for quality of training
  • Partners with campuses to on-board new AC's when hired off-cycle Strategy to meet goal

100% of data is reported accurately
  • Maintains business partnership with Ops, IT, and R&A to report accurate persistence data across all IDEA platforms for assigned regions
  • Completes weekly data reporting and analysis to share with assigned campuses and national team leaders
  • Collaborating with campuses to ensure they are following the withdrawal process with fidelity and coding students accurately and completely when a student leaves the campus
  • Completes monthly data auditing of persistence data in the dashboards and powerschool
  • Hold campuses accountable to updates and edits to persistence coding when changes are needed
  • Manages the completion of At-Risk Coding for all students in designated regions

Management of operational support for the national team- 100% of communication deadlines are met

  • Create and send out the weekly Academic Counselor newsletter that includes family engagement and SEL material
  • Creates and sends the weekly data and information for regional newsletters with information for campus leaders pertaining to family engagement and SEL priorities
  • Completes and sends weekly persistence data reporting for priority campuses
  • Manages the registration and attendance for all Academic Counselor training for designated regions
  • Creates and send communication to leaders in designated regions informing them of training agenda and intended outcomes one week prior to training
  • Creates and sends communication to leaders in designated regions informing them of attendance and next steps following AC training
  • Maintains internal HUB site resources as it pertains to family engagement and SEL
Social Emotional Support Campus Support
  • Delivers training to Academic Counselors to build capacity in SEL skills
  • Manages through influence the implementation of SEL curriculum at participating schools
  • Collects and analyzes the persistence, ADA and academic achievement data for schools participating in SEL curriculum implementation
  • Provides support, coaching and feedback to schools in portfolio implementing an SEL curriculum to ensure fidelity to the program
  • Shares TCP data through specific channels to help leaders understand the state of their schools from the parent and student perspective
  • Manages the execution of the TCP survey across schools in designated regions
We look for Team and Family who embody the following values and characteristics:
  • Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
  • Has demonstrated effective outcomes and results, and wants to be held accountable for them
  • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
  • Works with urgency and purpose to drive student outcomes
  • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
  • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
  • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
  • We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students.

  • Education: Bachelor's degree required
  • Experience: 3+ years in a school setting
  • License or Certification:

Knowledge and Skills:
  • Experience working in a fast paced, entrepreneurial setting that changes rapidly and frequently
  • Record of results managing teams through influence
  • Experience applying data to drive strategic decisions
  • Effective problem solver and creative, fast thinker to help solve organizational issues
  • Possess strong customer service mentality
  • Experience coaching and providing feedback to all levels in an organization
  • Experience receiving and implementing feedback in a timely manner


40-50% travel required for this position to all of the schools/regions in the portfolio

Salaries for people entering this role typically fall between $54,000 and $67,500, commensurate with relevant qualifications and experience. This role is also eligible for a performance bonus based on individual and organizational goal attainment.

IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.

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