Feb 14, 2020

Receptionist

  • KIPP Texas
  • Austin, TX
Full-time School Leadership

Job Description

KIPP Austin Public Schools

Austin, TX
Type: Leadership & Support Staff
Full Time/Part Time: Full-Time
Start Date: 2020-21 School Year
Subject:
Grade:

Organization: KIPP Austin Public Schools
Preferred Locations:

Contact:
Email:


JOB TITLE: Receptionist
ABOUT KIPP TEXAS PUBLIC SCHOOLS
Background
Founded in Houston in 1994, KIPP has become a national leader in the movement to provide all children with access to an exemplary education and the academic and character skills necessary to thrive in and graduate from college, positively impact their communities, and lead choice-filled lives.
In 2018, KIPP schools in Austin, Dallas-Fort Worth, Houston, and San Antonio joined forces to become KIPP Texas Public Schools, a nonprofit public charter school network, accelerating student academic outcomes and impact more students across Texas. As a unified, statewide organization, KIPP Texas can more effectively leverage the talent, resources, instructional expertise, financial strength, and advocacy in the public charter school movement, in order to have an even larger impact with educationally underserved communities across the state.
In the 2019-2020 school year, KIPP Texas Public Schools will educate more than 29,000 students in 55 schools, placing the district among the top 50 largest in the state. KIPP Texas will continue to prove what is possible for its students, communities, and state, with a goal of growing to educate 100,000 students and achieving a 75% college graduation rate for alumni.
KIPP Texas is grounded in five Core Values as its cultural "North Star":
As a Team & Family, we:
Champion Equity
Chase Excellence
Persist with Purpose
Bring Joy
Rise Together
KIPP Texas is part of the national KIPP network of 224 college-preparatory public charter schools educating early childhood, elementary, middle, and high school students. KIPP schools are part of the free public school system and enrollment is open to all students. Nationwide, KIPP students complete four-year college at a rate of 36 percent, comparable to the national average for all students and approximately three times higher than the average of students from low-income families.
You can see all our job opportunities at https://kipptexas.org/join-our-team/ .
The Opportunity
The Receptionist is a campus based position that offers a welcoming face to all visitors and families at our school. The receptionist is responsible for delivering superior customer service to parents, families, and students by warmly greeting all visitors and directing them to the appropriate place or person. The Receptionist will coordinate office phone calls, visitor screening, routine office tasks, manage transportation changes and request for families, and support other events for families and students. The Receptionist serves as a key member of the school's Front Office Team, ensures that the school's operations meet high standards of operational excellence, and families are offered outstanding customer service.
Key Responsibilities
  • Welcome and help all visitors in a warm and inviting manner
  • Check in all visitors using the verification process and Raptorware application; ensure all guest have a visitor's badge and are directed to their destination
  • Keep detailed and accurate records of visitors entering the building
  • Answer phone calls, check voicemail, take messages, emailing or forwarding to the appropriate faculty member
  • Sign students in and out, keeping a detailed log
  • Manage the package and mail pick up and delivery system; sort mail and packages, communicating to the appropriate faculty member they have mail
  • Assist parents with lottery and enrollment questions
  • Maintain the general office filing system
  • Maintain a neat and organized reception area
Skills and Qualifications
  • Bilingual; English & Spanish required
  • High School Diploma or GED.
  • Secretarial experience recommended; job-related experience (Preferred)
  • Excellent customer service skills.
  • Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results
  • Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
  • Team player with strong interpersonal and stakeholder management and relationship building skills
  • Ability to be calm under pressure, especially in difficult conversations with parents and staff
  • Excellent organizational, verbal, and written communication skills
  • Excellent computer skills, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel; Google Drive, Google Docs, and Google Sheets
  • Desire to continuously learn and increase effectiveness as a professional
  • Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff
Compensation and Benefits
Salary is based on years of experience, degree of education, and level of expertise. A competitive benefits package is also offered.
KIPP provides equal employment opportunity for all applicants and employees. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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