Apr 15, 2020

ESC Operations Specialist

$48,277 - $63,615 yearly
  • Texas Education Agency
  • Austin, TX, USA
Full-time Operations and Facilities Other Strategy and Planning Education

Job Description

MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems.

POSITION OVERVIEW: The Texas Education Agency (TEA) aims to improve outcomes of over 5.4 million students in Texas public schools through an ambitious Strategic Plan design to prepare students for college, career or the military. The successful implementation of TEA’s strategic plan depends on a strong, aligned partnership with the twenty Education Service Centers (ESCs) that serve – in part – as the primary delivery chains for the policies, practices, and supports TEA has designed through the Strategic Plan. The ESC Operations Unit oversees the operational support TEA provides to ESCs and ensures functional collaboration among our organizations in service of TEA’s strategic plan.

The ESC Operations Specialist (Program Specialist V) will play a critical executing on a vision for cohesive TEA – ESC collaboration, including planning and coordinating effective, results-oriented interactions between TEA and ESCs. This position reports to the Director of ESC Operations, and works closely with the Commissioner of Education, Deputy Commissioner of Operations, Executive Director of Organizational Development and other internal senior stakeholders.

Please note that a resume is a required attachment for applying to this position. Incomplete applications will not be considered.

Additionally, please be sure to respond to the short answer prompts found in the supplemental questions. These responses should be added in a separate Word or PDF document in the attachments section of the application.

Applicants who are strongly being considered for employment must submit to a national criminal history background check.


  • Contribute to establishing an operational vision for ESC/TEA collaboration. Under the leadership of the Director of ESC Operations, develop content to clearly communicate the desired state for the ESCs and TEA’s partnership that builds on existing and emerging continuous improvement efforts. Support the implementation of the vision by developing structures and systems that facilitate effective collaboration.
  • Coordinates and manages preparations for the Commissioner’s travel to ESCs and ESC meetings with TEA leadership, including arranging travel logistics, preparing agendas, coordinating with ESCs for the day-of schedule. May require transporting the Commissioner and other TEA staff to and from ESC visits. In partnership with the Director of ESC Operations and the ESC Performance Management & Alignment Unit, this individual is responsible for arranging the agendas and logistics for monthly ESC meetings at TEA.
  • Supports effective communication between TEA and the ESCs. This individual serves as the primary point of contact for ESC inquiries and correspondence. The ESC Operations Specialist proactively and accurately resolves all ESC operational matters; facilitates resolving all other inquiries with appropriate TEA staff. Supports the dissemination of relevant information to ESCs. Seeks opportunities to improve existing communications and meeting structures.
  • Supports special projects as assigned, including research, data analysis, and report generation related to specific regions, ESC services, grants, or contracts. Supports coordination between ESCs and TEA’s Government Relations Team. Partner with the ESC Performance Data Analyst as needed.
  • Proactively build and maintain holistic understanding of ESCs and TEA programs by developing strong relationships with ESC teams and TEA staff. Attend and actively participate in cross-functional meetings related to TEA’s strategic priorities and ESC operations or performance.





Education: Graduation from an accredited four-year college or university.

Experience: At least (3) years of professional experience working in operations, education administration, or related field.

Substitutions: Education and experience may substitute for one another on a year-for-year basis.


  • A constant learner with a natural curiosity to understand systems and their impact on outcomes
  • Strong critical thinking and problem-solving ability with meticulous attention to detail
  • Self-directed and ability to navigate complex organizational systems
  • Exemplary organizational and planning skills
  • Knowledge of and ability to apply project management best practices
  • Ability to balance the demands of multiple projects at different stages of development while maintaining quality and consistency across all work
  • Ability to break down complex information into component parts, ask questions, synthesize and analyze
  • Exercise strong judgement in making decisions
  • Excellent written and oral communication skills
  • Comfortable working directly with senior leaders
  • Ability to travel up to 40% of the time
  • A desire to self-reflect, give/receive feedback and continuously improve

As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, age, sex, disability, or veteran status, unless an applicant is entitled to the veteran’s preference.

Additional Military Crosswalk (occupational specialty code) information can be accessed here.

This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.

No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.

Apply Now