Jun 04, 2020

Impact Director

  • City Year
  • San Antonio, TX, USA
Full-time Product and Program Management Strategy and Planning Education School Support

Job Description

City Year San Antonio is seeking an Impact Director (ID) who will oversee the implementation of
City Year’s Whole School Whole Child (WSWC) model through the supervision, coaching, and
development of at least four Impact Managers (IMs) who lead teams of 8-15 AmeriCorps Members (ACMs) during their term of service within San Antonio Independent School District (SAISD) schools. This includes providing them with the support, resources, and tools necessary for the Impact Department to deliver high-quality services that support students in attendance, social emotional learning, and academic performance in math and literacy.

The Impact Director collaborates closely with the Learning and Development Director and their
fellow ID to ensure alignment of operating goals, school service, ACM learning and development,
and ACM experience. A member of the Impact Department and reporting directly to the Managing
Director of Impact (MDI), the Impact Director is responsible for the overall management of the day to-day programmatic operations of City Year teams in schools and the achievement of service.

Job Description

This may be the job for you if:

• You lead through your connections with others, create spaces where individuals can flourish and grow, and support them to find meaning in their work.

• You are always learning. You work on your own growth and development and authentically model that work for those you lead.

• You are a collaborative worker with a strong sense of ownership over your success, strategy to get there, and organization to execute on your plans.

Job Responsibilities:

Impact Manager and AmeriCorps Member Experience (ACME) Delivery

• Supervise, coach, and develop IMs to lead teams of ACMs (ages 18-25) to achieve quantitative and qualitative student growth and reach their leadership development potential

• Inspire and motivate teams to provide excellent service and work

• Implement and lead IMs through City Year’s performance management process, including weekly leadership development coaching sessions and performance reviews; use performance-management process to coach team members to meet individual development and performance goals

• In collaboration with the Learning and Development Director, support ACMs’ Leadership After City Year (LACY) programming, which includes professional skills development and college and career coaching towards positions after their term of service

• In collaboration with the Managing Director of Impact and the Learning and Development Director, design and implement an IM learning and development calendar and curriculum City Year is committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply. that reflects, mirrors, and builds on the ACM learning and development calendar and curriculum

Service Delivery and Impact

• Support IMs as they develop and manage partnerships with school administration, teachers, and staff to ensure the necessary conditions and resources are in place for ACMs to implement the WSWC model

• Provide both spot and scheduled observation and coaching to ACMs, as needed, to ensure model fidelity and to improve student interventions

• Support IMs as they collect, monitor, and analyze student- and school-level data, from both school and City Year electronic systems, to identify trends and improve whole-school, whole-class, and small-group and one-on-one support, ensuring student impact completion and improvement in targeted areas

• Facilitate professional development for ACMs and IMs, as needed, to ensure a strong understanding of executing the WSWC model

• Lead on connecting to external partners and in implementing external initiatives, such as the Alumni Network, Spring Break service projects and community events and initiatives

Service Partner Management

• Serve as a representative of City Year at each assigned SAISD school, supporting IMs in collaborating with stakeholders to effectively align and balance school, City Year, and team needs, priorities, and goals

• Coach IMs to build and cultivate strong partnerships with teachers, administrators, school officials, and other decision-makers and stakeholders within the assigned portfolio of schools

• In collaboration with the Managing Director of Impact, implement City Year’s annual school partner management process, including creating a mutually beneficial Statement of Partnership for each fiscal year

• Adapt the model where necessary to meet changing conditions and needs

There is no “typical day” and here are some ways that you will Connect, Lead, Problem Solve and Inspire:


• Connect with school administration to review team performance and center on upcoming CY and school needs

• Meet with Managing Director of Impact for your own support

• Collaborate with various departments for and to support events and initiatives

• Join online or in-person network/community calls


• Observe and share feedback with Impact Managers on school partnership, team performance, and progress-to-goals

• Meet with Program and Service Leadership Team to plan and implement upcoming events, initiatives, and programming

• Individual Meetings with Impact Managers and AmeriCorps Members

• Lead and/or support large CYSA events and programming

• Attend and observe After School Programs to offer productive feedback to IM

Problem Solve

• Review school teams’ data to find themes, share with LDD, and provide strategic support

• Respond to urgent phone calls, emails, and text messages from teams throughout the day

• Resolve urgent service-related school issues in a timely manner

• Coach Impact Managers and AmeriCorps Members through communication challenges and conflict resolution


• Start of day centering exchange with teams

• End of day centering exchange with teams

• Demonstrate servant leadership and model work-life balance

Basic Qualifications
• Experience managing teams through a Diversity/Belonging/Inclusivity/Equity (DBIE) lens.

• Experience in holding people accountable to performance goals and navigating challenging conversations

• Experience in managing, coaching, and developing teams toward achieving results

• Proven success building sustainable partnerships and positive working relationships with others

• Exceptional public speaking and presentation skills with the demonstrated ability to communicate a vision and inspire others

• Proven success operating in ambiguous and changing environments

• Passion for serving students, schools and communities

Additional Qualifications:

• 3 – 5 years of relevant experience, work in the education or social service programs preferred

• Fluency in educational standards and metrics is required as well as ability to direct improvements to instructional practice using data

• Familiarity with national and international service and SAISD a plus

• Familiarity with Generation Z learning and working styles

Compensation and Benefits

Compensation commensurate with experience. Excellent benefits including health insurance, vacation, holidays, parental leave, 401K, flexible spending account and more.

Deadline to Apply: Rolling

Expected Start-Date: June 22nd

To Apply

Qualified applicants should apply and submit a resume, cover letter, and references. Incomplete applications will not be considered.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Apply Now