Jun 04, 2020

Program Manager

  • City Year
  • Seattle, WA, USA
Full-time Community Engagement and Outreach Data Evaluation and Analysis Product and Program Management Strategy and Planning Education

Job Description

We seek a Program Manager (PM) who will manage and mentor a team of full-time AmeriCorps members, overseeing the implementation of our service model in one school in South Seattle. Program Managers are responsible for three main areas: program implementation, corps member program delivery and experience, and service partner management.

The Program Manager must be effective in relationship development and team management, coaching a team of 6-14 AmeriCorps members to deliver attendance, behavior, and course performance interventions to students, as well as enabling a rewarding, productive, professional and successful year of service. In this way, the PM is responsible for the overall management of the day-to-day programmatic operations of their team, as well as leading their team to ensure that all goals and service outcomes are met.

Additionally, the Program Manager serves as the primary City Year liaison in schools, building strong relationships with school administrators and personnel to enable success and sustainability of our annual $100K contract with schools.

Reporting to a Program Director, the Program Manager plays a critical role in implementing City Year Seattle / King County’s school-based service model. PMs are primarily based at one school site, with some time spent at our City Year Seattle offices.

Job Description

Responsibilities managing school-based programming (85% of job)

  • Program Implementation
    • Service Model Fidelity
      • Implement City Year’s Whole School Whole Child model with fidelity to enhance service quality and maximize impact, ensuring AmeriCorps members utilize the appropriate curriculum and track student data to ensure academic gains are being made
      • Set and monitor clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events
    • Service Impact & Evaluation
      • Support evaluation team in collection of data
      • Support AmeriCorps member placement in classrooms
      • Work with AmeriCorps members to coach around and ensure quality of day-to-day service implementation, including through classroom observations
    • After School Program
      • Lead City Year AmeriCorps members to provide a high quality, effective, safe, and well-organized after school program
      • Collaborate with school partners to ensure the successful launch of the program
      • Routinely monitor all elements of the program for quality, and make necessary adjustments

  • AmeriCorps Member Management & Development:
    • Lead, manage, and coach a team of 6-14 AmeriCorps members to achieve service performance requirements, meet AmeriCorps practitioner standards, and support members through their individual equity journeys
    • Ensure team is well-developed, strong, connected to their work, and the organization. Lead on sustaining a strong sense of City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools
    • Use performance management tools to set performance expectations, identify strengths and development opportunities, and partner with each AmeriCorps member on a development plan to maximize leadership potential

  • Service Partner Management
    • Develop and manage partnerships with school administration and personnel to as well as ensure the necessary conditions and resources are in place for corps members to deliver attendance and behavior interventions for students.
    • Build and cultivate a strong partnership with teachers, principal, school officials, and other key decision makers. Engage with partners (individuals, corporate, and foundation) to ensure resourcing for schools and larger community

Responsibilities as part of the CYSKC staff team (15% of job)
In addition to these main priorities, Program Managers are also responsible for site-wide projects (such as Race & Equity work, academic coaching, professional development for AmeriCorps members, etc.), developing and leading trainings on our Learning & Development days, collaborating as a team to share best practices, and more. 


  • Strong passion for and commitment to City Year’s mission of delivering high impact service to children and schools in Seattle; developing young adults participating in national service as powerful civic leaders and life-long active citizens; promoting and advancing the concept of voluntary national service; belief in youth as agents of social change
  • Experiences partnering with and engaging communities of color, and/or with immigrant and/or refugee and/or indigenous and/or trauma-effected populations
  • Demonstrated experience managing others and leading a team, including:
    • Setting high expectations and holding self and team accountable for performance goals
    • Setting up structures for effective teams and ability to delegate effectively and appropriately
    • Developing diverse talent through coaching, performance plans, reviews, and leadership opportunities
  • Thrives in complex and fast-changing environments
  • Strong project management skills; able to manage multiple tasks, priorities and stakeholders effectively; ability to generate results and complete projects within deadlines
  • Committed to addressing personal, cultural, and institutional biases
  • Background working in a school setting preferred

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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