Jun 09, 2020

Program Director

$55,000 - $65,000 yearly
  • City Year
  • Seattle, WA, USA
Full-time Community Engagement and Outreach Product and Program Management Strategy and Planning Education School Support

Job Description

We seek a Program Director (PD) who will oversee the implementation of our service model in 4 schools in South Seattle in a critical phase of City Year Seattle / King County’s growth.

The Program Director must be an effective manager and talent developer who can coach staff members so they in turn can enable ACMs to have a rewarding, productive, professional and successful year of service. As a strong relationship manager, the PD must inspire and grow partnerships at schools, in the community, and with the district to ensure the right conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions to students.

Reporting directly to the Managing Director, Impact, the Program Director (PD) plays a critical role in implementing City Year Seattle / King County’s school-based service model. The PD spends the majority of the work week in the field, supervising 4 Program Managers and overseeing up to 30 AmeriCorps members deployed for a year of service in Seattle Public Schools. The PD is responsible for the overall management of the day-to-day programmatic operations of their team, as well as leading their team to ensure that all goals and service outcomes are met.

The Program Director also serves on the Impact Leadership Team and is responsible for working to promote the long-term sustainability of the site, including through fostering strategic relationships and building community partnerships.

The priority application deadline is Monday, June 22, 2020.

Job Description


People Management and Development

  • Program Manager Management
    • Develop, manage, and coach Program Managers through daily contact, site visits to schools, weekly check-ins, beginning of year goal setting and planning, mid-year and end-of-year performance reviews, and professional development opportunities.
    • Ensure team is well-developed, strong, connected to their work, and the organization. Lead on sustaining a strong sense of City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools
    • Provide guidance on meeting monthly, quarterly and annual Impact goals and administrative deadlines.
    • Facilitate best practice sharing across teams
    • Support Program Managers in team leadership and work with Program Managers to ensure that AmeriCorps members are in compliance with AmeriCorps regulations.

  • AmeriCorps Member Management & Training
    • Maintain site’s adherence to standards and national programmatic baselines.
    • Meet as needed with Program Managers and AmeriCorps members regarding team management, accountability and standards issues, and manage disciplinary action regarding AmeriCorps members.
    • Communicate with Program Managers regarding AmeriCorps member professional development needs.
    • Support AmeriCorps member (ACM) and staff learning and professional development through individual and group coaching and by modeling outstanding professionalism, strong application of the City Year values, facilitation of meeting and learning spaces, and effective leadership
    • Develop and provide quality trainings around service implementation to groups of staff and AmeriCorps members (ranging in size from 8-100 AmeriCorps members). Provide overall support for all AmeriCorps member trainings.

Program Implementation

  • Service Model Fidelity
    • Ensure Program Managers are implementing Whole School Whole Child model with fidelity to enhance service quality and maximize impact.
    • Ensure that service tools are utilized effectively.
    • Ensure Program Managers are setting and monitoring clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events.

  • Service Impact & Evaluation
    • Support evaluation team in collection of data.
    • Track Program Manager’s data deliverables, teams' progress, observations and general service impact.
    • Work with service team and Program Managers to coach around and ensure quality of day-to-day service implementation, including through classroom observations
    • Support Program Managers in placing AmeriCorps members in classroom.

  • After School Program
    • Ensure that Program Managers are leading City Year teams to provide a high quality, effective, safe, and well-organized after school program.
    • Collaborate with school partners to ensure the successful launch of the program.
    • Routinely monitor all elements of the program for quality and make necessary adjustments. 

Partnership Management

  • Relationship Management
    • Build and maintain relationships with principals and school liaisons and serve as supervisory contact.
    • Ensure Program Managers are building strong relationships with school site stakeholders.
    • Establish presence during any City Year and/or school crises.
    • Work with Program Manager and Managing Director, Impact to develop strategy to secure continuation of funding allocations from school partners.
    • Create and oversee school engagement strategy and support district engagement strategy, including brokering new partnerships

  • Community Awareness
    • Engage team in activities and experiences that deepen their understanding of the communities in which they serve.
    • Leverage City Year Values and frameworks to help staff and AmeriCorps members develop perspective on their role in the school community.
    • Work with team to understand the resources provided by local community organizations that may benefit students and the school community. 

Team and Site Leadership

  • Support in building a strong, inclusive, whole-site culture that reflects CYSKC mission, vision, and values, with a focus on Race & Equity
  • Develop and communicate site priorities and team strategy as a member of the Impact Leadership Team


  • Strong passion for and commitment to City Year’s mission of delivering high impact service to children and schools in Seattle; developing young adults participating in national service as powerful civic leaders and life-long active citizens; promoting and advancing the concept of voluntary national service; belief in youth as agents of social change
  • Demonstrated experience managing others and leading a team, with a strong track record or results including:
    • Setting high expectations and holding self and team accountable for performance goals
    • Setting up structures for effective teams and ability to delegate effectively and appropriately
    • Developing diverse talent through coaching, performance plans, reviews, and leadership opportunities
  • Ability to manage and strategically direct relationships and to establish diverse, sustainable partnerships with schools, district and relevant stakeholders
  • Able to communicate effectively to a diverse staff and youth, and in highly visible, challenging situations
  • Strong project management skills; able to manage multiple tasks, priorities and stakeholders effectively; ability to generate results and complete projects within deadlines
  • Candidates with a background in education preferred
  • City Year / AmeriCorps experience a plus

Additional Qualities Needed:

In order to succeed in this role, an applicant must have the following competencies:

Team Leadership & Coaching

Successfully leads diverse teams of individuals to achieve results toward a common goal; ability to coach and develop staff and corps members to reach their potential, often through conflict; proven ability to have tough conversations and to hold staff accountable towards their performance goals; supports talent development and staffing organization-wide; facilitates department-wide spaces and processes while understanding change management; ability to relate with and inspire 18 to 24-year-olds

Strategic Problem Solving

Strong analytical and critical thinking skills; demonstrates consistent, sound judgment and decision-making; ability to identify potential problems, analyze issues, extrapolate appropriate solutions, and communicate them effectively; develops and translates strategies into objectives, action plans and measurements that build the capacity of the site/department; effectively communicates, manages, owns & champions decisions being implemented; manages multiple priorities, projects, and stakeholders effectively

Relationship Development

Takes initiative in establishing new partnerships and external opportunities; enables and supports City Year members and partners in their efforts to build strategic relationships by coaching, making connections, and removing obstacles; building trust and showing up with integrity with community partners; facilitates effectively to move initiatives forward; understands different stakeholders’ perspectives and needs and finds creative solutions to meeting competing needs and priorities

Race and Equity

Experience developing and modeling equitable practices; ability to build and facilitate equitable spaces; intentionally incorporates diversity of voices in decision-making; reflects on own assumptions, narratives, beliefs about self and others


Compensation commensurate with experience; the salary range for this position is $55,000-$65,000.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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