MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems.
POSITION OVERVIEW: The Customer Service Representative III reports directly to the division manager and serves in a critical role as the first point of contact between educators and the agency. This energetic and highly motivated individual pulls from a repertoire of outstanding customer service skills to respond daily to a significant volume of telephone calls, Help Desk tickets, and email inquiries in a positive, accurate, and efficient manner. The Customer Service Representative assists relevant stakeholders to locate key information related to educator certification, testing and preparation and to assist in the creation and use of online educator accounts.
Please note that a resume and tailored cover letter are required attachments for applying to this position. Incomplete applications will not be considered.
Additionally, please be sure to respond to the short answer prompts found in the supplemental questions. These responses should be added in a separate Word or PDF document in the attachments section of the application.
Applicants who are strongly being considered for employment must submit to a national criminal history background check.
Education: High School Diploma or GED.
Experience: At least (2) years of experience in customer service work including support of web applications.
As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, age, sex, disability, or veteran status, unless an applicant is entitled to the veteran’s preference.
Additional Military Crosswalk (occupational specialty code) information can be accessed here.
This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.
No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.