Aug 05, 2022

Jurisdictional Review Unit Analyst (Investigator VI)

$4,301 - $5,671 monthly
  • Texas Education Agency
  • Texas Education Agency, Congress Avenue, Austin, TX, USA
Full-time Other

Job Description

MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems.

POSITION OVERVIEW: The Texas Education Agency is hiring for a Jurisdictional Review Unit (JRU) Analyst in the Office of Governance. The Office of Governance is responsible for improving the governance and overall system performance of local education agencies. This is accomplished through the coordinated efforts from three primary streams of work: Compliance and Investigations, Field Support, and Accreditation and Enforcement. The collaborative approach by these departments allows for a coalescence around the central tenet of supporting the educational progress and improving student outcomes in Texas public schools.

As part of the Division of Governance – Compliance and Investigations, the Jurisdictional Review Unit (JRU) is responsible for processing, reviewing, and analyzing complaints filed with the agency alleging non-compliance with federal or state education law requirements over which TEA has jurisdiction. 

The JRU Analyst reviews submitted complaint documentation for sufficiency and generates requests for additional information from complainants and local education agencies, as identified. This position analyzes complaints in order to make determinations and recommendations for next actions including but not limited to corrective action plans, referrals to relevant investigative teams, and closures associated with lack of jurisdiction. The analyst is responsible for entering complaint data and may compile reports as requested by the unit manager. This position reports to the Jurisdictional Review Unit manager and will work closely with complainants, school district, and charter school personnel.

Please note that a resume, tailored cover letter, and short answer responses are required attachments for applying to this position. Incomplete applications will not be considered. Additionally, applicants who are strongly being considered for employment must submit to a national criminal history background check.

Flexible work location within the state of Texas may be considered for qualified candidates.

ESSENTIAL FUNCTIONS:

  • Jurisdictional Review: Review complaint allegations to determine TEA authority under state and federal law, including but not limited to the Texas Administrative Code and Texas Education Code. 
  • Risk Assessment and Analysis: Identify potential risks of the allegation(s) and the relative severity of each alleged violation.  
  • Customer Service and Stakeholder Communication: Ensure all correspondence, internal memorandums, and other documentation related to the complaint is timely, accurately processed, and in accordance with FERPA and other applicable laws and rules.
  • Cross-Divisional Collaboration: Partner and consult with internal investigative units and general counsel to determine required action to come into compliance.
  • Process Improvement: Work closely with colleagues and the unit manager to develop or refine policies and procedures that support the team’s overall strategy, including partnering with other agency investigative divisions to develop, codify and share techniques, relevant resources, and best practices.

MINIMUM QUALIFICATIONS:
 
Education: Graduation from an accredited four-year college or university.

Experience: At least four (4) years of experience in working with complaints, investigations, dispute resolution, or compliance monitoring. Experience working in a regulatory state agency setting or, at least four (4) years of field experience in education as a school administrator or central office personnel is preferred. 

Substitutions: Education and experience may substitute for one another on a year-for-year basis.
 
OTHER QUALIFICATIONS: 

  • Share the belief that all Texas students can achieve at high levels and are able to succeed in college, career, or the military
  • Bilingual Spanish speaker preferred 
  • Experience with complaint resolution policies, conflict and dispute resolution procedures, or compliance monitoring preferred
  • Knowledge of local, state, and federal laws and regulations, Texas Education Code, and Texas Administrative Code preferred
  • Ability to interpret and explain rules, regulations, policies, and procedures concerning agency programs and procedures
  • Superior verbal and written communication skills
  • Strong interpersonal skills and ability to effectively engage in a collaborative, results – oriented team environment
  • Extensive problem-solving skills that result in identifying challenges, gathering and analyzing facts, evaluating alternatives, and implementing best-fit solutions  
  • Ability to work well under pressure making informed decisions and remaining calm while interacting with difficult individuals
  • Experience prioritizing and completing multiple and competing projects or priorities simultaneously
  • Excellent time management and organizational skills 
  • Ability to use data to improve processes and outcomes
  • Fast learner who thrives in a high-performing environment
  • Highly effective and efficient use of technology and Office applications, specifically MS Word and Excel
  • Meticulous attention to detail
  • Desire to self-reflect, give/receive feedback, and continuously improve

Apply Now