Aug 24, 2020

License and Permit Specialist IV

$39,520 - $51,984 yearly
  • Texas Education Agency
  • Austin, TX, USA
Full-time Other School Support

Job Description

MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems.

POSITION OVERVIEW: The License and Permit Specialist IV (LPS IV) in the Division of Educator Certification performs key functions directly related to TEA’s Strategic Priority 1: “Recruit, support and retain teachers and principals.” The LPS IV will provide excellent service to internal and external customers, including but not limited to educators, candidates for certification, school district administrators, educator preparation programs (EPPs), and educator service centers (ESCs) regarding state certification and licensure issues. On a monthly average, the division receives 700 requests for credential reviews, 161 requests for test exemptions, and oversees the successful processing of 11,665 certification renewal applications. The person in this role must be able to multitask and be amenable to changing priorities. The LPS IV may provide training to school districts, EPPs, and ESCs and must be knowledgeable of rules established by the legislature, State Board for Educator Certification, and State Board of Education. In addition, the LPS IV will assist other staff with developing training documents for the issuance of school district teaching permits and emergency permits.

This position reports to division manager and will work under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Please note that a resume and tailored cover letter are required attachments for applying to this position. Incomplete applications will not be considered.

Additionally, please be sure to respond to the short answer prompts found in the supplemental questions. These responses should be added in a separate Word or PDF document in the attachments section of the application.

Applicants who are strongly being considered for employment must submit to a national criminal history background check.


ESSENTIAL FUNCTIONS:

Credential and Test Exemption Reviews and processes one-year and standard certificate applications – Review credentials and test exemptions from educators certified outside the state of Texas, and process applications for issuance of certifications in compliance with Texas licensing rules.
School District Teaching Permits and Emergency Permits – Provide assistance, determine eligibility, respond to inquiries regarding the School District Teaching Permit and Emergency Permit process and communicate final decision to districts.
Calls, Emails, and Help Desk Tickets – Answer phone calls from educators, school districts and the public regarding certification policies and procedures, rules and regulations. Respond to a high volume of certification related tickets through the Zendesk ticket system.
Military documents – Determine fee exemption and certificate eligibility. Use government website data bases to research and confirm individual military status for educators.
Ad Hoc Requests – Completes other duties as assigned by manager and/or division director.

 

Qualifications

 

MINIMUM QUALIFICATIONS:

Education: Graduation from an accredited four-year college or university.

Experience: At least 1 year of experience in education, customer service, clerical, administrative, or technical support. Experience in education or the Texas Education Agency is preferred.

Substitutions: Education and experience may substitute for one another on a year-for-year basis.

OTHER QUALIFICATIONS:

  • Knowledge of the educator certification process and an understanding of related functions and challenges at school districts, charter schools, education service centers, and educator preparation programs
  • Familiarity with and understanding of the Texas Education Code (TEC) and Texas Administrative Code (TAC) provisions related to educator preparation, certification, and testing, as well as relevant rulemaking processes
  • Knowledge of TEC 21.055 that allows school districts to issue a school district teaching permit to someone who does not hold a teaching certificate subject to approval by the commissioner of education
  • Professional written and communication skills; ability to review and edit written communication to adhere to accepted styles and guidelines
  • Skilled in the use of standard applications such as Microsoft™ office suite, Go To Meeting, Zoom, or other virtual meeting application;
  • Experience creating, updating, and maintaining; word and adobe documents;
  • Capacity to prioritize tasks and successfully execute to completion
  • Ability to analyze and solve work-related problems;
  • A desire to self-reflect, give/receive feedback and continuously improve
  • Demonstrated record of meeting the needs of customers
  • A positive attitude and professional demeanor to foster effective working relationships with both internal and external to TEA; and
  • Ability to work both independently and collaboratively, in a team environment, to achieve division and agency goals.

As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, age, sex, disability, or veteran status, unless an applicant is entitled to the veteran’s preference.

Additional Military Crosswalk (occupational specialty code) information can be accessed here.

This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.

No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.


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