Mar 17, 2023

Office Assistant/Operations Specialist

  • Rocketship Public Schools
  • Milwaukee, WI, USA
Full-time Operations and Facilities

Job Description

At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential. And it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.

Rocketship is hiring for a split position of Front Office Assistant and Operations Specialists who will work under the direction and supervision of the school site Business Operations Manager. This position is the first point of contact for parents and students when they come to school, as well as a resource to the school community. Additionally, this position is responsible for ensuring that the day-to-day operations of lunch, recess, and arrival/dismissal at the school site run safely and smoothly. Furthermore, the person in this position should always exhibit professionalism, treat people with respect, and be firm but compassionate in how they address the day-to-day challenges of a rigorous and purposeful school.

Essential Functions
    • Enrollment, Student Information, and Attendance:
    • Build strong working relationships with parents, families and staff
    • Maintain complete and current student cumulative files
    • Manage the Attendance process including contacting absent parents on a daily basis
    • Administer Independent Study process for students with planned absences
    • Collect doctor's notes and excused absence notes from parents for absentee documentation
    • Work with current parents to solve problems and prevent student attrition
    • Health, Safety and Discipline: Maintain emergency medical and contact information for all students
    • Maintain complete and current immunization records for all students
    • Administer basic first aid, distribute medication, maintain injury reports
    • Be knowledgeable of all content in school safety binder, including emergency procedures
    • Report all injuries and other school incidents to Human Resources
    • Supervise students sent to the office for discipline and health reasons
    • Supervise and monitor students during various block throughout the day
    • Administrative: Perform general clerical duties including answering phones, taking and distributing messages, sorting mail, translate documents and prepare general correspondence
    • Provide support to the leadership team and teachers as necessary
    • Use automated telephone system to send out school information as necessary
    • Act as an interpreter, when necessary, in whole-school functions and smaller meetings
    • Collect lunch, uniform sales money from parents and provide receipts for payments
    • Arrange set-up and clean-up for all food items, supplies, equipment, food preparation and serving areas
    • Maintain cafeteria records and reports as required for the purpose of meeting local, state, and federal guidelines
    • Respond to inquiries of students and parents regarding the type and/or cost of meals
    • Utilize appropriate disciplinary procedures and techniques in accordance with the school site discipline plan
    • Attend staff meetings and in-service training as deemed necessary for the position
    • Distance Learning Model, additional expectations (Collaborate with teachers and work with teacher/students to support student learning)

    • Commitment to Rocketship's mission, vision, and goals
    • Flexibility and a willingness to learn
    • Passion for working with children
    • Previous experience managing and/or teaching groups of elementary-age students is strongly preferred
    • Excellent communication and interpersonal skills, with ability to engage and work closely with a wide range of staff members
    • Ability to learn laws, rules, practices and procedures related to public education and specific to Rocketship Public Schools
    • Knowledge and cultural competence of the local student and parent community
    • Effectively prioritize and juggle multiple concurrent projects
    • Comfort in a start-up environment and ability to work independently with minimal direction
    • Ability to use a variety of software programs and quickly learn new ones
    • Managerial skills preferred
    • Other duties as assigned

$15 - $20.50 an hour


Rocketship is committed to the health and safety of our Rocketeers and complies with federal and state vaccine guidelines. For this reason, Rocketship is requiring employees in most regions, including National, California, District of Columbia, and Wisconsin employees, to be fully vaccinated against COVID-19. Tennessee and Texas regions are not included in this requirement. Under this requirement, applicable employees are subject to vaccination as a condition of employment or subject to religious or medical exemptions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.


Commensurate with qualifications and experience.

Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools' employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy and here for our Title IX Policy . For questions, concerns, or complaints, please contact Equity/Discrimination Title IX Compliance Officer, Kenzie Kilb. Email: [email protected] Address: 350 Twin Dolphin Drive, Suite 109, Redwood City, CA 94065. Phone: 877-806-0920 ext. 115.

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