Jan 13, 2024

Specialist - Client Technologies

  • TrulyHired
  • Victoria, TX, USA
Full-time

Job Description

To ensure effective, efficient implementation and operation of technology services in the ESC and participating districts. This position requires a combination of technical expertise, customer service skills, and the ability to troubleshoot and resolve issues related to end-user client technologies.

MINIMUM QUALIFICATIONS
  • Bachelor's degree in Information Technology, Computer Science or a related field (preferred)
  • Proven experience in end-user support and client technology management
  • Certifications such as CompTIA A+, CompTIA IT Fundamentals or Microsoft Certified
  • 5 years working with an Active Directory environment
  • 5 years working with Windows server management
  • 5 years working within a Cisco networking environment

KNOWLEDGE, SKILLS, AND ABILITIES
  • Knowledge of LAN and WAN network design and installation.
  • Knowledge of network hardware and software applications including network servers, printers, and other equipment.
  • Ability to work with multiple operating systems (i.e., Microsoft, Apple, Google).
  • Ability to analyze and resolve computer network problems.
  • Effective organizational, communication (verbal and written), and interpersonal skills.
  • Deep dedication to customer support.
  • High degree of professionalism in dealing with diverse groups of people, including proven ability to handle confidential information with discretion.
  • Forward looking thinker, who actively seeks opportunities and proposes solutions.
  • Ability to work independently and collaboratively in a team environment.
  • Ability to complete a high volume of tasks and projects with little or no guidance.
  • Articulate and support the Education Service Center mission and philosophy.

ESSENTIAL FUNCTIONS
  • Deployment, support and maintenance of deskside hardware and software..
  • Onsite and remote support of customers utilizing Region 3 as outsource IT.
  • Analyze, troubleshoot and document issues and serve as a resource for Tier 1 and Tier 2 deskside support technicians.
  • Demonstrate proficiency in supporting end users via helpdesk.
  • Ensure timely response and resolution tos support tickets and service requests.
  • Implement and enforce IT policies related to client technologies.
  • Ability to utilize onsight imaging server to image & deploy workstations to clients.
  • Plan, administer and maintain professional skills appropriate to job assignment.
  • Demonstrate behavior that is professional, ethical and responsible and serve as a role model for the region.
  • Keep informed of and comply with policies established by federal and state laws, State Board of Education Rules, and ESC board policy and procedures.
  • Participate in and coordinate efforts with other ESC staff for the purpose of accomplishing Center goals.
  • Accurately prepare and submit, in a timely manner, all reports required.
  • Articulate and support the Center mission and philosophy.

All positions at ESC 3 are defined as security-sensitive. Security-sensitive positions are those which require employees to be
entrusted with the certain types of data, whether electronic or in paper form. Those data elements, as defined by the ESC 3 Data
Classification and Handling Policy may include, but not limited to:
  • Sensitive Personal Information (SPI)
  • Personally, Identifiable Information (PII)
  • Protected Health Information (PHI)
  • Family Educational Records (FERPA Data)
  • Federal Tax Information (FTI)
  • HIPAA (Health Insurance Portability Accountability Act)

It is the employees on-going responsibility to safeguard this type of data and to report any instance of lost or stolen data.

Apply Now