Jan 13, 2024

Dispatcher - 12 Month

  • TrulyHired
  • Fredericksburg, VA 22401, USA

Job Description

Job Title: Dispatcher

Location: Transportation Services

Pay Grade: Unified Scale Grade U100

Work Calendar: All 12 Month Staff

FLSA Status: Non-Exempt


Under the supervision of the Coordinator of Dispatch, the dispatcher is responsible for exercising independent judgment in making decisions regarding citizen concerns/complaints, two-way radio transmissions from bus drivers, and maintaining a roster of substitute drivers and monitors, assigning them to routes as required.


Dispatch Responsibilities
  • Ensures that all bus routes have buses and drivers assigned and helps ensure the smooth functioning of daily transportation operations.
  • Maintains communication with drivers via two-way radio and assists with breakdowns, accidents, route changes and other emergencies.
  • Communicates effectively and provides assistance to schools and constituents regarding daily transportation operations.
  • Maintains records of absence coverage, spare buses, bus breakdowns, and schedule information.
  • Assists in resolving situations involving questions and complaints, equipment failure, and route changes.
  • Prepares and submits the accident notification information and calls appropriate personnel when an accident occurs.
  • Utilizes computer-guided routing software to provide guidance to drivers in the field and formulate route changes due to traffic accidents or road construction.
  • Willing to work flexible hours when other dispatchers are absent or to support special work assignments
  • Works collaboratively and maintains effective working relationships with other members of the department as well as other school personnel and community members

Support and demonstrate core values of the Transportation Services
  • Engage in ongoing professional development relevant to position.
  • Respond promptly and thoroughly to written and oral requests for information.
  • Maintain a clean, neat appearance, appropriate to position.
  • Maintain a record of appropriate attendance and punctuality.
  • Serve as a role model for students, colleagues, and the general public.
  • Work in close harmony with colleagues, supervisors, and co-workers.
  • Comply with all District and School policies and regulations, including but not limited to guidelines for confidentiality.
  • Perform other related duties as required/assigned.
  • High school diploma, G.E.D., or any combination of education and experience equivalent to graduation from high school
  • Prior experience as a dispatcher and/or school bus driver preferred
  • Possession of, or ability to obtain, a Class B commercial driver's license CDL-B with P and S (passenger and school bus) endorsements with air brakes as defined by the Virginia Department of Motor Vehicles is preferred
  • Must be at least eighteen (18) years of age
  • Knowledge
    • School bus transportation and operation processes.
    • Must demonstrate knowledge of bus routes and surrounding geographic areas in Stafford County for efficient routing.
  • Skills
    • Communicate effectively and efficiently, both orally and written to maintain courteous and tactful communication between parents, school administrators, students, the general public, drivers and assistants.
    • Operation of business equipment to include fax machine, copier, two way radio and multiple line phone system.
  • Abilities
    • Work flexible hours, possibly a split shift as needed
    • Work on multiple tasks with effectiveness and organizational skill
    • Work cooperatively in a team environment to meet goals
    • Organize and perform work independently
    • Meet deadlines for all work even when working on multiple projects
    • Show sustained effort and enthusiasm in quality and quantity of work
  • Work environment is primarily inside in an office, with quiet to moderate noise, temperatures that are controlled, and no exposure to chemicals or other negative air quality elements.
  • The work is light work, requiring exertion of up to 20 pounds of force to move or lift objects.
  • The following physical and mental abilities are representative of those expected to complete the essential functions of the job: standing for prolonged periods; sitting for prolonged periods; moving the hands, wrists, or fingers repetitively; moving with force on the back or lower body repetitively; feeling, grasping, or holding objects by hand; identifying colors visually; identifying objects in low light or distant conditions; communicating via spoken language; communicating via written language; perceiving sounds; making decisions using logic and rational thinking.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations shall be made, as required by law, to enable individuals with disabilities to perform the primary job functions herein described.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this job description.

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