Cloud Systems Manager - National

Position Type: Internal-External

FLSA Classification: Exempt

Reports to: Jonathan Garcia, Managing Director of IT + Security Architect, National

Start Date : February 2024

End Date: February 2025

Apply By : January 10th, 2024

Location: Remote; flexible within a OneGoal region only : Atlanta, GA; Chicago, IL; Houston, TX; Boston, MA; New York City, NY; Bay Area, CA, or flexible within the following states only: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington D.C., and Wisconsin

Salary Range: $60,000 - $70,000 i s the hiring salary range (i.e., the range a candidate would be offered to start). Please note: OneGoal aligns salaries to the Cost of Labor, so the actual salary offered would depend on the Cost of Labor in the candidate's living location.

About OneGoal

OneGoal transforms postsecondary advising and support so that every student can define their own future. Together with our partners, we're building a movement to close the opportunity gap. We work side-by-side with partner schools and districts to build their knowledge and capacity. The result is more equitable and effective support for all students. Our unique approach, honed over 15 years, prioritizes strong human relationships. And it's proven to deliver real student impact . 81% of OneGoal high school graduates enroll in a postsecondary institution, and 73% of those students persist one year after high school graduation. An independent study by the University of Chicago found that OneGoal students are about 40% more likely to earn their postsecondary degrees than students from similar backgrounds. We are looking for individuals to join us in our pursuit of equity.

The Person

The Cloud Systems Manager is responsible for assisting with overseeing the organization's cloud infrastructure. This involves ensuring the secure and efficient operation of cloud-based systems and leading the development and integration of cloud services. The role requires managing AWS, Google Workspace, and Office 365 environments while supporting infrastructure development, cloud integration, and system security. The ideal candidate will have hands-on experience in systems development, cloud infrastructure management, and security and will work collaboratively across Tech teams to support end users and projects.

You will do this by:

Cloud Systems Management & Development (30%)

• Support the improvements, design, implementation, and management of cloud-based systems, including AWS, Office 365, and Google Workplace.
• Support developing and maintaining scalable infrastructure solutions using AWS and other cloud platforms to meet evolving business needs.
• Administer cloud-based solutions such as Office 365 (including SharePoint), WordPress, and Google Workplace to ensure seamless operation, security, and accessibility.
• Monitor and optimize system performance, ensuring high availability, scalability, and cost-efficiency.

• Assist with developing and deploying infrastructure automation using modern tools and scripts to streamline system management and deployment.
• Support entry-level systems development initiatives within the Tech team.

Cloud Integrations (20%)

• Assist with the development of cloud integrations, ensuring compatibility, data integrity, and secure operations across platforms.
  • Design, implement, and maintain system integrations between various cloud services.
• Manage cloud integrations and automate workflows, with Workato experience being a plus.

Administrative Duties (20%)

• Provide administrative support and management for key business tools, including Office 365, SharePoint, and Google Workplace.
• Manage user accounts, permissions, and configurations across cloud environments.
• Support troubleshooting efforts and serve as an escalation point for system-related issues.

System Security (15%)

• Ensure robust security policies and procedures are implemented and maintained for all cloud systems in partnership with the Tech Security Team.
• Regularly monitor for vulnerabilities, conduct log audits, and implement updates and patches to secure cloud environments.
• Collaborate with the Tech Security Team to enhance threat detection, prevention, and response strategies.

Collaboration & Support (15%)

• Work closely with other Tech Teams, developers, and internal partners to design and implement cloud solutions that drive operational efficiency.
• Assist with cross-functional team collaborations to align cloud system strategies with organizational goals.
• Provide ongoing technical support to internal users, ensuring the smooth operation of cloud-based services.

Travel

• The position requires travel once or twice per quarter.

The Cloud Systems Manager is likely to see himself/herself/themselves in the following examples as they are designed to help you determine if this opportunity aligns with your own passion, purpose, skills, and experiences.

You are a creative thinker.

• You are an ideas person. Thinking outside of the box is not difficult for you and you enjoy coming up with new ways to solve old problems.
• Problem solving excites you. In fact, encountering a challenge doesn't discourage you, it just fuels your determination to go back to the drawing board to develop a different approach. Mistakes are simply an opportunity to learn.
• You're comfortable with non-linear thinking. You know there are multiple pathways to arriving at a solution and you are open to new ways of thinking and doing in order to get to the best possible outcome.
• At the end of the project, you are deeply reflective. Instead of immediately moving onto the next thing, you take time to synthesize your learning in order to improve your practice in the next iteration..

You are a compelling and effective communicator.

• You have tremendous ability to adapt messages to different audiences in order to inspire stakeholders.
• You discern the appropriate mode of communication, depending on the situation and audience, to build champions and convert skeptics.
• You serve as an ambassador for OneGoal [throughout the region, if applicable].

You are a problem solver.

• You use data to analyze trends and synthesize the most impactful problem or opportunity.
• You contribute to the team's development of differentiated plans of support to advance our progress toward goals both quantitative and qualitative.
• You often identify multiple options for diving into a problem or challenge and are interested in developing multiple solutions to a given challenge.
• When there is a setback you accept responsibility and accountability and use setbacks as an opportunity to learn.

You excitedly identify and confront challenges and opportunities.

• You see challenges as opportunities to take your critical thinking skills and impact to the next level. You operate with a strong sense of personal responsibility when it comes to solving challenges.
• You analyze data and marshal resources to ensure our students and school partners have what they need to make college possible.

You value working collaboratively and innovatively.

• You constantly strive to learn from and share learnings with your teammates, no matter your current knowledge or experience.
• You know when and how to engage other key stakeholders that have the insight and positional authority to help you and others overcome obstacles and seize viable beneficial opportunities in a timely way.
• You do not operate as a blind executor of pre-existing practices; instead, you thoughtfully evaluate the OneGoal program and identify ways to elevate our program's effectiveness.

Qualifications:

Skills

• Cloud Infrastructure Management : Proficient in managing AWS, WordPress, and other cloud services like Google Workplace and Office 365.
• Systems Development : Experience with entry-level systems development and infrastructure design.
• Cloud Integration : Knowledge of integrating cloud-based services with on-premise systems, with hands-on experience in tools such as Workato (preferred).
• Security : Strong understanding of cloud security best practices, with experience in managing security protocols and system hardening.
• Administrative Experience : Proven ability to manage and administer Office 365, SharePoint, and Google Workplace environments.
• Automation & DevOps : Familiarity with infrastructure automation and DevOps practices to streamline cloud management.

Requirements

• 3+ years of experience in cloud infrastructure management, systems development, and administration.
• AWS Certified Solutions Architect or similar certification (preferred)
• Experience with cloud-based texting chatbot applications is a plus.
• Experience with cloud integration platforms like Workato (preferred but not required).
• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration abilities, with experience working in cross-functional teams.
• Knowledge of IT compliance and security best practices, including data privacy regulations.

Thinking Of Applying?

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you are excited about the role and see connection with what we are looking for, but don't meet every single requirement, we'd encourage you to apply anyway.

Our Team

Guided by a clear set of core values and beliefs , you will join an impressive group of more than 200 OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, "Is there a better way?" You believe in an inclusive and culturally competent society and the essence of our commitment to diversity and inclusion. We believe that in order to create the change we seek, each person we hire brings a remarkable and diverse set of experiences, skills and characteristics that individually and collectively, will contribute to the radical change needed to move us towards a more equitable and just nation.

The Tangible Good

OneGoal offers competitive compensation based on the market for nonprofits our size. Our benefits package* includes: over eight weeks of paid time off (or 43 business days), between vacation days, wellness time, and holidays; paid medical or parental leaves should you have need; medical, dental, vision, short-term and long-term disability, and life insurance; as well as a 401(k) with a 3% match.

We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, OneGoal does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the hiring process.

*OneGoal reserves the right to change benefits at any time according to business need.

If you require a reasonable accommodation to submit an application or to participate in the application or interview process, please reach out to our Human Assets Team to request an accommodation. Our Human Assets Team can be contacted at 773-321-2630 or [email protected] .

OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of actual or perceived sex, race, color, ancestry, citizenship, ethnicity, national origin, religion, age, disability (mental or physical), sexual orientation, gender identity or expression, marital status, pregnancy, breastfeeding or related medical condition, parenthood, genetic characteristic or information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.