Job Description
Essential Functions / Key Responsibilities
1. Receive technology problems from service desk representative or directly from clients
2. Provide basic knowledge in hardware, software, network, and telecommunication issues.
3. Prioritize tasks and documents nature of problem.
4. Assist in the proper operation of technology applications and equipment.
5. Assist in the installation, configuration, and upgrade tasks.
6. Assist in non-complex repairs.
7. Assist with new technology deployments.
8. Follow manual instructions with set up of computer and/or peripheral equipment.
9. Assist with Technology related to campus/department moves.
10. Bag and tag of Technology assets at schools where construction is occurring.
11. Provide information to assist in the preparation of progress reports and updates Level III Desktop
Technician on status of problems.
12. Assist in the resolving technology support issues for employees which may require desk-side assistance.
13. Keep informed of most recent trends and technologies.
14. Perform other related duties as assigned within the appropriate skill and experience capabilities expectedfor this position.
Minimum Requirements
• High School Graduate or General Equivalency Diploma (GED) recognized by the Texas Education Agency or a regional accrediting agency or higher.
• Up to 12 months of PC and technology support experience.
• Valid Texas driver's license with a good driving record.
• Candidate must have satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the employee.
Preferred Requirements
• Experience with computer installation.
Knowledge, Skills & Abilities
• Able to work flexible hours as needed.
• Basic knowledge of PC maintenance.
• Basic knowledge of PC applications.
• Good communication, interpersonal, organizational, and planning skills.
• PC and related software applications.
• Demonstrates integrity, high expectations, commitment, respect, dedication to teamwork and passion for a student-centered environment
• Daily attendance and punctuality at work are essential functions of the job
• Ability to load stand-alone software as required.
• Knowledge of proper procedures for lifting and handling heavy materials and of safety standards.
• Demonstrated ability to communicate effectively in English both verbally and in writing.
• Demonstrated ability to read, understand, and follow work orders, verbal, and written instructions.
• Demonstrated ability to work with minimal supervision. Working Conditions Work Environment:
• Computer, computer software programs and peripherals, teacher resource materials and equipment, copier, fax, and other equipment applicable to position.
• Frequent exposure to: temperature extremes (hot and cold), humidity extremes, noise. Occasional exposure to: biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc.
Physical Demands/Requirements:
• Maintain emotional control under stress; work with frequent interruptions/deadlines; frequent sitting, standing, walking, climbing, balancing, pulling and pushing; reaching, repetitive hand motions, hearing, speaking clearly, visual acuity and prolonged data input; occasional lift/carry light, moderate 15-44 pounds.
Supervisory Responsibilities / Direct Reports
• None
San Antonio ISD is committed to non-discrimination on the basis of race, color, ethnicity, culture, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, appearance, immigration/citizenship status, home language, socioeconomic status, or disability in its educational programs, services, and District business functions. Information on persons designated to handle inquiries regarding non-discrimination policies can be found within SAISD Board Policies DIA(EXHIBIT) or FFH(EXHIBIT), available online at: https://pol.tasb.org/PolicyOnline?key=176. San Antonio ISD está comprometido a no discriminar por motivos de raza, color, origen étnico, cultura, religión, origen nacional, edad, sexo, identidad sexual, expresión de género, orientación sexual, apariencia, estado inmigratorio/de ciudadanía, idioma natal, estado socioeconómico o discapacidad en sus programas educativos, servicios y funciones de negocios del Distrito. La información sobre las personas designadas para manejar consultas sobre las políticas de no discriminación se encuentra bajo las Políticas de la Junta Directiva DIA (Prueba documental) o FFH (Prueba documental) de SAISD, disponible en línea bajo: https://pol.tasb.org/PolicyOnline?key=176
SAISD is as diverse and historically rich as the city whose name it shares. As San Antonio’s founding school district, SAISD neighborhood schools have served the heart of the Alamo City for more than 100 years. Today, SAISD serves about 44,000 students across more than 75 schools in our culturally proud, urban community.
We offer a wide variety of programs, including dual-language, career exploration and college-preparation. Along with traditional school models, we also offer academies comprising non-traditional grade ranges such as PK-8.
True to our roots, SAISD continues to pave the way in San Antonio with the city’s only public Montessori school, single-gender campuses, and K-12 International Baccalaureate framework. Additionally, the District has grown 5 P-TECH programs in just a few years.
Outside of the traditional classroom, the spirit of SAISD can be found in programs and activities from extensive athletics to fine arts – including a mariachi curriculum that was pioneered in our District before being modeled across the nation.
From forward-thinking academic and extracurricular programs at our neighborhood schools to a growing list of specialized schools, SAISD students can customize their own educational experience and find what truly drives them. Every student has a journey, and SAISD is supporting that path wherever it may lead for each of its students.
