Apr 24, 2019

Dean of Operations - The Primary School

  • RCG Talent Solutions
  • East Palo Alto, CA, USA
Full-time Operations and Facilities Other Education

Job Description


The Primary School is expanding the boundaries of traditional education. Our holistic model weaves together education, health, and family support services to ensure underserved children have the system of care they need to lead meaningful and emotionally, mentally, and physically healthy lives. We received seed funding by the Chan Zuckerberg Initiative, a major national philanthropy.

Our approach has three defining characteristics:

  • We start early. We start working with parents and enroll children into our program as early as birth to reach them at their most critical stage in development.
  • We work with - not around - families. We know that parents and caregivers are the most important people in a child’s life. We partner with them to enhance the education and health of their children.
  • We integrate multiple systems to serve the whole child. Our unique model unites health care and education, building a multi-disciplinary team and holistic system of care around a child’s full needs.

In 2016, we opened our flagship school in East Palo Alto, California, with our first class of four-year-olds. We have grown to serve nearly  250 children and their families. In the fall, we will have classes for children in Pre-K3 (3 year-olds), Pre-K4 (4 year-olds), Kindergarten, 1st grade, and 2nd grade. We will continue to open a new grade every year through eighth grade.

Our ultimate goal is to create a game-changing system of care for children that can be replicated across the country. To that end, we are building a model that can be effectively implemented in diverse communities and sustained on public funding. In 2019, we plan to both expand our student and family population in East Palo Alto and pursue opening our next site in the Bay Area. It’s an exciting time to join the team!


The Dean of Operations is responsible for the smooth and effective functioning of day-to-day non-instructional school administration so that the Principal, Assistant Principals and teachers can focus exclusively on student learning and wellbeing. This position will take on a variety of operational responsibilities managing student services, compliance, data integrity, and other general school support functions. This position report to the Director of Operations and Strategy.

Note: This position requires occasional lifting of up to 50 pounds with frequent lifting of up to 25 pounds, and regularly requires the individual to be on their feet for ~6 hours per day.


  • Team Development and Management
    • Lead, train, develop and manage all school-based operations team members and support the team to execute all school operations duties.
    • Clearly define roles and responsibilities for any school operations related issues.
  • Daily School Operations
    • Prepare the campus annually for startup and new school year launch.
    • Oversee all aspects of facilities maintenance, janitorial services, food service operations, procurement and inventory of all materials and supplies, and communication systems with families.
    • Lead design, training and implementation of school safety plans.
    • Coordinate student health services; monitor student health and safety for any unusual/disconcerting trends.
    • Own facilities management including weekly and monthly facilities walkthroughs to ensure that facilities are up to organizational standards.
    • Oversee student attendance data process and ensure that it is reconciled and accurate on a daily basis.
  • Compliance and Student Services
    • Lead monthly and annual reporting for California Child Care Licensing and California State Preschool Programs; and ensure all staff, volunteers, and families have required paperwork on file.
    • Support teachers in completing all licensing and state preschool credentialing actions prior to first day of employment.
    • Coordinate daily student food services at the campus; troubleshoot issues as they arise; ensure the accurate tracking of student meal consumption; problem solve chronic service issues and resolve in partnership with food vendor.
    • Lead successful federal meal program audit.
  • Student Data & Information
    • Manage student records and our student information system and ensure ongoing completeness and accuracy.
    • Lead new student enrollment and withdrawal processes; partner with organizational staff on lottery and waitlist procedures.
    • Run ad-hoc reports for school leadership team to manage daily and weekly operational performance.
    • Serve as point person for teacher technical support in using PowerSchool and/or other sources of record for student information.
    • Manage the operational logistics of student test administration at the campus, including the distribution of test materials to the classroom, and the collection and aggregation of results.
    • Produce academic and school culture reports (i.e., report cards, awards).
  • General School Support
    • Work closely with the Principal in order to record and maintain the school’s calendar and class schedules, and ensure appropriate levels of staff-to-child ratios.
    • Lead planning and implementation of school special events and field lessons.


  • You have at least four years of experience in an operations, coordinator and/or administrative role.
  • You have practiced habits of organization and project management, and can quickly move back and forth between the 30,000 foot and on-the-ground levels.
  • You can juggle multiple priorities and take pride in consistently meeting deadlines.
  • You have strong technical skills, experience in managing and manipulating databases and datasets, and are highly proficient in Excel.
  • You are a natural problem solver, fixer and finder of resources; when the going gets tough, you are calm under pressure and show excellent judgment.
  • You get joy out of building efficient, user-friendly and results-oriented work flows and processes.
  • You have the ability to motivate peers and colleagues to get things done - with or without the leadership title.
  • You are extremely self-aware and self motivated, and have a strong desire to learn.
  • You are comfortable in ambiguity and environments that change rapidly environments.
  • You want to work with and learn from all TPS team members, from early childhood education to parent coaching to community engagement.
  • You believe in the mission of The Primary School and that all children and families are capable of extraordinary things.

A Plus If

  • You are fluent in Spanish (written and oral).
  • You have experience supporting children and families managing the effects of trauma and poverty.


Compensation is commensurate with qualifications and experience, plus excellent health benefits, 401k retirement plan, flexible spending account (FSA), dependent care FSA, and generous paid time off, including a competitive paid parental leave benefit.


The Primary School values diversity; people of all backgrounds are encouraged to apply. Please complete the following application and submit your most recent resume. These short-answer questions are designed to replace a cover letter, so take your time with them and copy in your answers from a separate document. If you feel that the questions do not accurately capture what you have to offer The Primary School, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application!

The Primary School provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.The Primary School complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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