May 14, 2019

Lead Cyber Security Operations Trainer

  • Request Technology - Craig Johnson
  • Charlotte, NC, USA
Full-time Education Operations and Facilities

Job Description

Prestigious Fortune 500 Company is currently seeking a Cyber Security Operations Education Lead/
Coach. Candidate will contribute to the overall management and execution activities that support educating end users about their information protection responsibilities. The position manages projects to mitigate risks associated with the human factor of security, conducts research to identify emerging trends in adult learning, and implements programs that ensure or improve the effectiveness of corporate security education strategies. The individual will have a thorough understanding of stated security policies and how they affect end user behavior.


Coordinates, develops and curates cybersecurity education and training content

Develops Cybersecurity Education and Training strategy in coordination with Cybersecurity Education & Training Manager.

Leads the coordination of training within the Cybersecurity Education portfolio, which includes mandatory training for all users, role-based training, topic-based training, on-demand resources, phishing simulations, cybersecurity workforce development and security training consulting.

Assesses new requests for cybersecurity training and prioritizes delivery appropriately.

Analyzes training needs to determine best adult learning approaches and whether to build, buy or curate appropriate training and development material.

Designs training material and workforce development plans according to approved training strategies and plans.

Develops and edits error-free training and development material that meets the organization's requirements, creates understanding of complex subject matter, and effectively uses language in an innovative and creative way to reinforce key messages.

Represents information security at internal company events by supporting organization's mission and key messages.

Act as adult learning and instructional design expert within Information Security and provide guidance, coaching and mentorship to other team members.

Acts as primary point of contact for other Information Security and enterprise leaders about Cybersecurity Education Portfolio and future strategy.

Leads planning sessions regarding root cause analysis of business issues and/or opportunities that lead to the development of training plans.

Applies functional knowledge to lead the creation and execution of cybersecurity training plans.

Possesses a clear understanding of the business issues and uses training to help solve organizational problems and achieve organizational objectives.

Edits/reviews self/others' training courses, deliverables and plans

Acts as a mentor for others on the team.

Identifies program-level measures and metrics to address human risks and behavior change outcomes.

Leads the creation, reporting and analysis of key performance indicator (KPIs) and key risk indicator (KRIs) metrics, measurements and analytics for the success of the Cybersecurity Education portfolio.

Develops and maintains effective enterprise partnerships.

Builds a network of contacts; develops and maintains cross-organizational relationships.

Works with colleagues from across the organization to achieve better results.


5+ years' work experience in security or risk management, project management, or data protection.

Education: College degree or equivalent work experience.

Certifications in area of specialty are preferred. Examples include: CompTIA, CISSP, CSSLP, CISA, CISM, GIAC certs, CFE, CNP, CEH.

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