The IT Lead provides direct support to students, teachers, and staff of Noble through the installation, maintenance, troubleshooting, and repair of end-user computing equipment. Under the supervision of the Assistant Director of IT and as part of a fifteen-member team, the IT Lead is primarily responsible for providing frontline/first responder technical support. The members of this team are responsible for resolving “level one” technical issues through in-person/hands-on as well as remote support for thousands of computing devices and hundreds of applications for 1200 employees, 12,000 students, and nineteen locations throughout Chicago (i.e., 17 high school campuses, one middle school campus, the Network Support Team, and Noble Daycare).
The ideal candidate has extensive experience with Apple macOS and a demonstrated ability to troubleshoot Apple software and hardware. Experience with supporting iOS is a plus. Cross-platform experience (macOS and Windows) is highly desired but not mandatory. Students at all of our campuses make extensive use of Google Chromebooks, so experience with Google Admin and Chromebook management is also preferred. Noble’s computing environment consists of ten Windows campuses and three Apple (macOS and iOS) campuses along with administrative offices and a daycare. This position will focus on support for the Apple campuses while also being at the ready to support any other Noble location, as needed.
The IT Lead must be able to reach (and often work from) any Noble location efficiently and without reservation. The campuses, Noble Support Team, and Noble Daycare are located throughout Chicago and can all be reached easily by car. Please visit our website at www.noblenetwork.org to see the locations of our schools.
Finally, the IT Lead will occasionally be responsible for responding to technology issues that occur outside of normal business hours and also for staffing occasional weekend and evening projects. A reasonable amount of flexibility to accommodate this need is an essential part of this position.
Other responsibilities include:
Highly Preferred Qualifications
Noble provides competitive salaries depending on candidate qualifications. We also provide health, dental, life and disability insurance, 401k contributions or access to the Chicago Teachers Pension Fund, paid time off, and access to an on-site fitness facility.
The Noble Network of Charter Schools is an Equal Opportunity Employer.
Applicants must be currently authorized to work in the United States on a full-time basis.