May 17, 2019

Program Director

  • Higher Education
  • Cleveland, OH, USA
Full-time Education Executive Leadership

Job Description

Position Summary:

Say Yes to Education is a national nonprofit that organizes and galvanizes entire communities around the goals of every public school student not only graduating from high school but doing so with the preparation and the support to attain, afford, and complete a postsecondary education. On January 18, 2019, after a multiyear development process, Cleveland was announced to be the fourth Say Yes community-wide chapter.

The focus of the Say Yes Scholars Program is to support Cleveland Metropolitan School District (CMSD) graduates attending Cuyahoga Community College (Tri-C) with the goal of improving student semester-to-semester persistence, credit accumulation, and completion rates. In collaboration with Tri-C, the Say Yes Scholars Program Director will develop, plan, implement, and evaluate strategies to meet these goals. As part of this program, the Say Yes Scholars Program Director, in conjunction with Tri-C, will oversee Say Yes Scholars Success Coaches across three Tri-C campuses and integrate their services into the structure and culture of the college. The project will collaboratively be managed by a partnership committee that includes College Now Greater Cleveland, Tri-C, Say Yes to Education local chapter and Scholarship Board, the Higher Education Compact, and Youth Opportunities Unlimited. College Now Greater Cleveland will serve as the fiscal and administrative agent. The Program Director will co-report directly to the Vice President of Enrollment Management at Tri-C with an administrative reporting relationship to the Chief Program Officer at College Now. This is a full-time, grant-funded position.

Essential Functions:

  • Co-design and oversee implementation of the Say Yes Scholars Program at Tri-C.
    • Build and maintain ongoing and productive working relationships with Tri-C, administration, student support service professionals and faculty.
    • Work in larger success teams at Tri-C to improve communications and streamline processes to better connect Say Yes Scholars students to the college's resources.
    • Work with Tri-C and outside partners to develop a coherent Year One program beginning in Summer 2019 and extending through the 2 academic year, building on and enhancing current programming at Tri-C.
    • Institute and execute a collaborative annual planning cycle focused on program improvement tied to agreed-upon benchmarks and goals (ie increases in persistence, retention, graduation, etc.).
    • Manage the expansion of the program for cohorts beginning in Fall 2020 and beyond, including properly aligning resources, staff, high school and higher education partnerships, contracts, etc.
    • In collaboration with Tri-C and the partnership committee, enhance procedures, and systems to ensure efficient and effective student engagement operations across the three campuses.
    • Set challenging yet achievable benchmarks for the program, coaches, and students to achieve in upcoming years.
    • Stay abreast of relevant literature and best practices, maintain professional relationships in the community and in similar programs nationwide.
  • Manage and develop the Say Yes Scholars Success Coaching Team, in conjunction with Tri-C's vice president of enrollment management and partnership committee:
    • Orient the team to the Say Yes mission and develop a team culture which reflects caring for the students, a sense of urgency, collaboration, and learning across campuses.
    • Provide the guidance and support coaches need to effectively carry out their responsibilities which include building relationships with their assigned students, monitoring student progress, connecting students to available resources, problem-solving individual student challenges, effectively work with Tri-C staff, and troubleshooting institutional barriers.
    • Work with coaching team to establish program indicators and goals that contribute to improved student persistence and completion (ie number of credits completed, etc.)
    • Work with the team to identify and implement strategic interventions to push program toward established milestones (persistence, retention, graduation, etc.).
    • Monitor and ensure staff adherence to established quality and performance standards.
    • Develop individual performance benchmarks based on the progress of coaches.
    • Actively seek opportunities for training and professional development for Success Coaches.
    • Make recommendations regarding employment, performance appraisals, salary changes, and terminations.
  • Operationalize a data collection system to enable continuous evaluation and improvement.
    • Work with the Tri-C Project Manager to coordinate data collection and serve as primary point of contact on all related projects and ensure timely updates to partnership committee and other relevant stakeholders.
    • Maintain comprehensive list of program participants, contact information, enrollment status, responsiveness, etc. Collaborate with Success Coaches to update information in Real Time.
    • Regularly review reports on student participation and outcomes to continuously improve program operation, inform strategies, and restructure programs to better meet needs and goals.
    • Oversee cost-benefit analysis to determine the sustainability of the Success Coaching program beyond initial grant funding.

Essential Qualifications, Credentials, and Technical Skills

  • Bachelor's degree required; Master's degree preferred.
  • Administrative and management experience in an area related to the provision of academic, student support, and student success initiatives involving a person-centered, outcome-focused approach.
  • Excellent interpersonal, organizational, written, and verbal communication skills. The ability to communicate complex issues to a variety of audiences.
  • Strong planning and organizational skills, with the ability to think strategically in the design and execution of programs. Proven ability to successfully manage multiple complex projects simultaneously.
  • Strong analytical skills and the ability to draw conclusions and make recommendations).
  • Experience working effectively as part of a multidisciplinary team and with persons and communities from diverse cultural, social, and ethnic backgrounds. The ability to work in a complex environment requiring significant collaboration.
  • Proficient in word processing, spreadsheet, database, and presentation software.
  • Must be available to work outside of traditional work hours (ie evenings and weekends) as needed.
  • This job involves travelling between campuses, so a valid driver's license is required.

Disclaimer: "Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time."


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