Jun 19, 2019

Program Manager

  • City Year
  • Seattle, WA, USA
Full-time Product and Program Management Education

Job Description

Program Managers (PMs) serve as full-time City Year staff, managing and mentoring a team of full-time AmeriCorps members by coordinating academic support services for students at one school. They are responsible for three main areas: program implementation, corps member program delivery and experience, and service partner management. This position is primarily based at one school site, with additional time spent at our CYSKC offices.

Responsibilities managing school based programming (85% of job)

Program Implementation: Implement City Year’s whole school and small group activities with a high degree of quality to the right students, in the right time, at assigned school. The PM will develop and manage partnerships with school administration and personnel to confirm AmeriCorps members utilize the appropriate curriculum and track student data to ensure academic gains are being made, as well as ensure the necessary conditions and resources are in place for corps members to deliver attendance and behavior interventions for students.

Corps Member Program Delivery & Experience: Lead, manage, and coach a team of (6-14) AmeriCorps members to achieve service performance requirements, meet AmeriCorps practitioner standards, supporting members through their individual equity journeys and in reaching their leadership development potential; The PM will use performance management tools to set performance expectations, identify strengths and development opportunities, and partner with each AmeriCorps member on a development plan to maximize leadership potential.

Service Partner Management: Build and cultivate a strong partnership with teachers, principal, school officials, and other key decision makers. Engage with partners (individuals, corporate, and foundation) to ensure resourcing for schools and larger community.
Responsibilities as a part of the CYSKC staff team (15% of job)
In addition to these main priorities, Program Managers are also responsible for site wide projects (such as race and equity work, academic coaching, professional development for AmeriCorps members, etc), leading trainings on our Learning & Development days, collaborating as a team to share best practices, and more. 

Experience and Qualities Desired:

  • Bachelor’s degree or equivalent work experience.
  • Background working in a school setting preferred.
  • Thrives in complex and fast-changing environments.
  • Committed to addressing personal, cultural, and institutional biases.
  • Experiences partnering with and engaging communities of color, and/or with immigrant and/or refugee and/or indigenous and/or trauma-effected populations.

In addition to what we’ve stated above, we desire that candidates have experience, skills, or confidence in at least two of the four competencies stated below:

Relationship Development:

  • Ability to develop mutually beneficial relationships and manage complex relationships with schools, community partners, students, and families.
  • Willingness to have tough conversations and to hold people accountable towards their goals.
  • Manage relationships with diverse groups of internal and external stakeholders to help achieve service goals and corps member development.
  • Understands institutional barriers to services for students and families.

Talent Development:

  • Experience managing diverse teams towards a common goal.
  • History of coaching/leading young people between the ages of 18-25 – with an eye toward identity exploration and development
  • Sets high expectations for self and others they are leading and holds self and team accountable for performance goals.

Executes to Results:

  • Demonstrates an orientation towards goals, solutions, and strong follow through.
  • Ability to problem solve, trouble shoot and show creative problem solving when faced with perceived barriers.


  • Ability to translate mission and vision from organization level to corps members, talk about complex topics and adapt them for specific audiences.
  • Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our corps members in service.
  • Demonstrates an ability to articulate their own journey around race and equity, as well as how that journey intersects with power and privilege.

The starting salary range for the full time Program Manager Position is between $45k-$50k and will be commensurate with candidate qualifications and experience. 

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Apply Now