Jun 20, 2019

Impact Manager

  • City Year
  • Sacramento, CA, USA
Full-time Product and Program Management Strategy and Planning Education

Job Description

Reporting directly to the Senior Impact Director, as a member of the Impact Leadership Team, the Impact Manager (IM) plays a critical role overseeing successful implementation of City Year Sacramento’s school-based service model. In this role, the IM manages a team of up to 16 City Year AmeriCorps members at their designated school, where they spend the majority of the work week. The IM is an effective talent developer who will lead AmeriCorps members to have a successful and rewarding year of service through civic engagement and a citizenship development curriculum. The IM develops and manages partnerships with the school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions for students throughout the school day. The IM also works with school staff and AmeriCorps members to support after-school programming.

This position announcement will remain posted until all positions are filled. The target start date for these open positions is July 1, 2019.

People and Partnership Management

  • AmeriCorps Member Management: Ensure the professional accountability of all team members, including Team Leaders (TL), through ongoing one-on-one check-ins and formal performance reviews. 
  • Team Leader Management: Effectively manage and leverage Team Leader experience to support service delivery; engage school administrators and partner teachers; coach and provide feedback for TL professional development.
  • School Partner Management: Build strong and sustainable partnerships with all school-based stakeholders; Impact Manager ensures that Whole School Whole Child (WSWC) platforms are understood and implemented; reinforce commitment to shared goals with school leaders and deliver on City Year’s contributions. 
  • External Partnership Management: Identify leaders and resources in the community to develop partnerships that support the ability of the team to implement its school-based and community-based service objectives; support City Year Development department in securing and engaging team sponsors

AmeriCorps Member Experience

  • Observation and Coaching:  Actively support AmeriCorps members in service with regular observation and coaching in English Language Arts & Math; AmeriCorps members are coached and managed to meet performance standards for service excellence and inspirational standards that are expected of all City Year members.
  • Team Development: Ensure team is well-developed, strong, connected to their work, and the organization; Impact Manager is well respected by AmeriCorps members and is an effective leader of the team; IM supports professional development of AmeriCorps members by effectively facilitating content to groups of 8-66 AmeriCorps members.
  • Community Awareness:Engage team in activities and experiences that deepen their understanding of the communities in which they serve; leverage City Year Values and frameworks to help AmeriCorps membersdevelop perspective on their role in the school community; work with team to understand the resources provided by local community organizations that may benefit students and the school community. 

Program Fidelity

  • Service Model Fidelity: Use Whole School Whole Child model with fidelity to enhance service quality and maximize impact; ensure that service tools are utilized effectively; school site supports a practitioner culture; set and monitor clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events.
  • Results & Outcomes: Ensure effective and timely collection of data through the administration of summative and formative standardized assessments, implementation of quantitative and qualitative evaluation tools, and that evaluation results are used to make service and program improvements.
  • After School Program: City Year team supports high quality, effective, safe, and well-organized after school programs. In collaboration with the contracted after school program provider ensure the successful implementation of the program; routinely monitor all elements of the program for quality and make necessary adjustments. 


  • Bachelor’s Degree strongly preferred; or equivalent work experience
  • 2-6 years of work experience
  • A least 1 year of management experience with strong track record of results:
    • Setting high expectations and holding self and team accountable for performance goals
    • Developing diverse talent through performance plans, reviews and leadership opportunities
    • Using progress and outcome data to inform team management
  • Ability to meet deadlines, plan ahead, and manage competing priorities in a fast paced and diverse team environment
  • Tenacity and flexibility in the face of challenges; working in high-need environments
  • Experience setting-up structures for effective teams and ability to delegate effectively and appropriately
  • Strong track record in building and maintaining productive relationships with key stakeholders
  • Passion for service and the City Year mission
  • Background in education preferred
  • City Year/AmeriCorps experience is a plus

Additional Qualities Needed:

In order to succeed in this role, an applicant must have the following competencies:

  • Executes to Results: City Year is a data-informed organization and all staff members are held accountable to performance metrics.  These metrics are used to ensure that our organization is achieving transformational results with students.  These outcomes are also central to our federal and state grants, as a mechanism for ensuring the effectiveness of City Year’s program.  Successful applicants must understand and be able to articulate the importance of utilizing a data-informed approach to provide excellent program services. 
  • Desire to Learn: City Year has a unique service model and organizational culture.  Successful applicants will have strong experience and a proven track record of success in the above areas, but must also be willing and eager to continue to learn and must be self-aware of their areas for continued professional growth and development. 
  • Communication: Ability to translate mission and vision from organization level to AmeriCorps members and talk about complex topics and parse them for specific audiences. Able to communicate effectively, efficiently and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service.
  • Grit and Resilience: As a direct service program, City Year AmeriCorps members and Impact Managers are faced with challenging and emotional circumstances during their in-school service.  Impact Managers must be able to lead their teams through these emotional circumstances; they must demonstrate resilience to support AmeriCorps members while also ensuring that the team continues to maintain focus on addressing the needs of our students and communities. 

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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