Jun 20, 2019

Program Manager

  • City Year
  • Miami, FL, USA
Full-time Product and Program Management Strategy and Planning Education

Job Description

The mission of the Impact Manager (IM) role is to coach and develop AmeriCorps Members as a City Year team of idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students. Reporting directly to an Impact Director, the IM’s role plays a critical part in implementing City Year’s school-based Whole School Whole Child mission and practices within their partner schools by leading AmeriCorps Members and working closely with school leadership in pursuit of meaningful outcomes at a student level.

Primary Responsibilities

Service Delivery & Impact

Implement City Year’s Whole School, Whole Child supports and interventions with a high degree of quality to the right students, in the right dosage, at 2 assigned schoolhouses.

  • Observe and coach AmeriCorps Members on their implementation of academic intervention programs and student engagement strategies, providing feedback to support their continued growth.
  • Oversee ACM-led school climate activities and organizational initiatives, including student/parent engagement events.
  • Manage/oversee Extended Day programming (Before and After School)
  • Oversee weekly Social Emotional Learning intervention implementation by reviewing lesson plans and Observation and Coaching
  • Effectively gather, analyze, and utilize data
    • Oversee collection and input of data by AmeriCorps Members
    • Track progress to goals
    • Utilize data to inform decisions and strategy
    • Partner with Evaluations Manager for support with data collection and analysis

AmeriCorps Member Program Delivery & Experience

Lead, manage, and coach a team of up to 20 AmeriCorps members to achieve service performance requirements, meet corps practitioner standards, and reach their leadership development potential.

  • Lead ongoing AmeriCorps member mentoring, support, and development
  • Build a positive culture across team of AmeriCorps Members in which AmeriCorps Members feel valued, supported, challenged, and successful.
  • Plan and execute weekly team meetings.
  • Conduct consistent, formal one on ones with AmeriCorps Members.
  • Partner with Impact Coach and Impact Director to identify trends across teams in order to provide support through trainings and coaching.
  • Partner with Learning and Development Manager on AmeriCorps Member Career development and training (Leadership After City Year, resume reviews).
  • Work closely with Learning and Development Team to follow up with AmeriCorps Members following trainings and development spaces.

Service Partner Management

Build and cultivate a strong partnership with Teachers, Principal, school officials, and other key decision makers that will support the successful implementation of City Year’s Whole School Whole Child model and will create the necessary conditions for ACM success.

  • Monitor implementation of school partnership agreement and conditions for success.
  • Participate in school leadership meetings, sharing updates and offering support with school-based initiatives.
  • Meet weekly with school/City Year liaison, leveraging strong communication and negotiation skills to ensure best possible implementation of WSCW for positive student and ACM outcomes.
  • Engage in formal meetings quarterly with Principal and school leadership team for continuous alignment on services and student support
  • Coach Team Leaders on organizing and leading culture building activities and trainings within the schoolhouse.
  • Work in partnership with school to ensure AmeriCorps Members are positioned for success.
  • Use data to continuously evaluate partnership progress.
  • Engage regularly with instructional coaches at school site to ensure AmeriCorps Members receive additional coaching and support.
  • Participate successfully in MDCPS/school Impact Reviews, sharing updates and receiving feedback on the work of AmeriCorps Members
  • Consistently check in with AmeriCorps Member partner teachers

Organizational Stewardship

Support the overall success and sustainability of City Year Miami and the Impact Team by supporting with site and Impact level initiatives and operating in ways that advance our site mission and vision within the Miami community.

  • Join and contribute to one Impact Team Working Group supporting progress in priority areas for City Year Miami Impact Team for the fiscal year.
  • Support Recruitment and Admissions with AmeriCorps Member candidate interviews.
  • Work closely with City Year Miami’s Development Team on the execution of fundraising and partnership events, including as part of at least one planning committee leading up to the event.
  • Effectively manage school team budgets and prioritize responsible use of organizational resources.
  • Engage fully in City Year Miami’s Performance Management Process.
  • Communicate effectively across departments.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.


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