Jun 25, 2019

Alumni Success Coach

  • Noble Network of Charter Schools
  • 1 North State Street, Chicago, IL, USA
Full-time Community Engagement and Outreach Data Evaluation and Analysis Strategy and Planning Education Customer Success

Job Description

About Noble

Noble is Chicago’s highest-performing and largest network of public charter high schools. Our 18 schools and 1,400 employees currently serve over 12,300 students, 98% of whom are students of color, 89% low-income, and 83% first-generation college goers. The School Quality and Rating Policy scores for the Chicago Public Schools rated Noble campuses as ten of the top fifteen public high schools in the city. We believe our people are the most valuable asset in preparing our students to be successful in college and lead exemplary lives. 99% of Noble students are accepted into college and almost 90% choose to enroll, resulting in over 6,200 Noble alumni who have received or are currently pursuing a 4-year college degree.

Job Description

Noble is now in its 20th year and has graduated more than 12,600 students since its founding in 1999. Across the Network, over 20 staff are currently supporting almost 5,000 of these graduates as they persist in college around the country. Our team will continue to grow as over 2,000 new graduates matriculate to college for the first time in the summer and fall. Starting this summer, some of these graduates will be supported by 2-3 new Alumni Success Coaches (ASCs) on the Noble Support Team, reporting to the Manager of Alumni Supports. The ASC will support Noble graduates from select campuses and will be charged with the task of advancing Noble’s mission to ensure college success for our alumni.

ASCs will be responsible for providing personalized guidance and support to our graduates while they are in college, with the objective of improving persistence and college graduation for underrepresented students. The ASC will be assigned to a set of colleges to develop strong relationships and knowledge of student support services while supporting a caseload of approximately 150 students . Through this college specific expertise, the ASCs are building a support structure to help graduates succeed in college and prepare for a meaningful career.

The ASC must build and maintain meaningful relationships with students and college staff, and leverage quantitative and qualitative data from our alumni to help refine our campuses’ college readiness programs. The ASC will ensure critical information is provided to students in a timely manner through innovative approaches. ASCs needs to have strong academic coaching experience and ability to equip and empower alumni with the skills and knowledge to overcome educational barriers, persist, and graduate from college.

Candidate Qualifications

The ideal candidate will be service oriented, data focused, and have a sense of humor. Candidates should have:

  • Bachelor’s degree and experience working in a high functioning, fast-paced organization
  • A belief that all students can succeed in college and life
  • An understanding of the academic, financial and social factors that impact college persistence and brings innovative approaches to student retention barriers
  • Experience directly advising and mentoring low-income and first-generation students, ideally in the context of college persistence
  • An understanding of the Federal Student Financial Aid processes and requirements
  • Demonstrated ability to help students set and meet high goals in the face of adversity
  • Ability to build genuine, empathetic and supportive relationships while maintaining high expectations for students
  • A data-driven mindset with a history of aggressively delivering measurable results
  • The discipline to self-manage, self-reflect and the hunger to continuously improve
  • Have an understanding of the academic, financial and social factors that impact college persistence
  • Ability to multi-task, rearrange priorities, and maintain focus in a fast-paced environment
  • Flexibility around scheduling and travel, including willingness and ability to work some evening hours and or travel to assigned colleges.

NOTE: This position is pending final budget approval.


Compensation will be commensurate with experience and qualifications.  A comprehensive compensation plan will include a bonus incentive and a competitive benefits package.

Application Process

Please be prepared to submit a resume and at least 4 references. Please direct inquiries about this role to: [email protected]

Statement of Non Discrimination

At Noble, our mission is to be a catalyst for educational equity in the city of Chicago that empowers students with the scholarship, discipline, and honor necessary to succeed in college and lead exemplary lives. We know that we only fulfill this mission if we are the best place for a diverse mix of driven, reflective, and innovative educators to come, stay, and do their best work nurturing college-ready students. That is why Noble is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law.

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