Jul 15, 2019

Employee Experience Manager

  • City Year
  • San Jose, CA, USA
Full-time Administrative Community Engagement and Outreach Human Resources Customer Success

Job Description

In partnership with the People and Operations team, the Employee Experience Manager (EEM) ensures that City Year San José/Silicon Valley (CY SJ/SV) is building a robust and inclusive organizational culture through its recruiting, hiring, on-boarding, and engagement strategies. The EEM is a critical source of support and cohesion for the staff by enabling and empowering individuals and teams to function well.

Reporting to the People and Operations Director, the Employee Experience Manager will contribute to the site’s organizational culture by facilitating and coordinating employee engagement strategies and programming. The EEM will also oversee all aspects of the end-to-end recruitment and hiring pipeline. Finally, the position will support the People and Operations department in the creation and administration of the site’s strategic plan to foster an environment committed to diversity, equity, inclusion, and belonging (DEIB). This is a full-time position.

Job Description


Recruitment and Hiring Management

  • Manage recruitment and hiring lifecycle for CY SJ/SV staff positions, including interview scheduling, preparing interview materials, and maintaining candidate files
  • Conduct phone screens and reference checks
  • Manage onboarding processes and systems in conjunction with the People and Operations Director and Learning and Development Department
  • Facilitate CY SJ/SV’s diversity hiring initiative
  • Coordinate internship recruitment and hiring process

Talent Management

  • Facilitate and coordinate various staff engagement activities including creating and soliciting content for the bi-weekly Village newsletter
  • Participate in employee engagement site councils including Joys & Appreciations Council, Beloved Community Council, and others
  • Support the People and Operations Director in the creation, implementation, and feedback of the site’s employee engagement plan
  • Provide Village, staff, and department meetings logistical support

Diversity, Equity, Inclusion, and Belonging Initiatives:

  • Facilitate and coordinate the site’s DEIB Council
  • Provide logistical support for other DEIB programming including affinity groups and lunch and learns
  • Analyze data from employee engagement surveys to monitor programming effectiveness
  • Thought-partner with the People and Operations Director on strategic plan development and revision of the site’s diversity, equity, inclusion, and belonging needs

Operations Support

  • Support the People and Operations team with various operational duties including meeting setup, materials transportation, and storage locker maintenance

Preferred Qualifications

  • Employee or other engagement programming creation and facilitation experience
  • Previous project management experience involving balancing the needs of multiple stakeholders
  • Previous experience with diversity and inclusion best practices and/or program facilitation
  • Proven ability to balance multiple priorities in a changing environment
  • Strong inter-personal and written communication skills
  • An ideal candidate would also have familiarity with Office365, PowerPoint, and Excel
  • Ability to analyze data to draw conclusions
  • City Year alumni and/or former/current staff are encouraged to apply
  • Commitment to education equity and social justice
  • Must be able to sit/work at a computer for extended periods of time

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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