The Regional Admissions Manager ensures the admissions needs of the site are met, while supporting the matriculation of a diverse, prepared corps for the entire region. The role implements a consistent process that enables strategic intake, communication, customer service, process management, and placement of applicants at City Year locations. The role works closely with site staff to ensure the right AmeriCorps members are identified to fill the needs of the site, and will serve as the site point for Orlando and should be able to work in the downtown Orlando office.
- Implement and Monitor Strategic Admissions and Matriculation Plan: Ensure talent and diversity of applicants across multiple sites within the region with a particular focus on Orlando.
- Customer Service Delivery: Implement a comprehensive communication and customer service plan; direct responses to general e-mail and telephone contact for City Year locally as well as regionally; respond to and route inquiries to appropriate team(s).
- Increase Efficiency of Application and Selections Process: Working with regional leadership to identify and establish greater alignment with Service Impact and other relevant departments.
- Implement Applicant Selections Process: Conduct admissions interviews and support interview days; facilitate applicant selections committees; manage applicant files; ensure AmeriCorps and City Year compliance.
- Develop Strong Internal Relationships: Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of admissions in a local, regional, and national context; work with regional leadership to facilitate solutions to challenges of competing priorities, and ensure that individual site needs are met while achieving overall regional goals; inform and implement the Senior AmeriCorps selections process, working closely with Impact Operations at the home site.
- Serve as Home Site Liaison: Conduct annual interview training for selections interviewers at home site; support site leadership with real time recruitment and admissions data; provide local Recruitment and Admissions perspective in decision making process.
- Confirmed AmeriCorps Member Management: Implement national strategy to retain confirmed AmeriCorps members through mailings, social media engagement, and general customer service; prepare incoming corps for service expectations, identify possible attrition risks within the incoming corps, and support corps background check and registration process.
- Performance Analysis and Strategy: Compare site-based admissions performance and structure course correction as needed to meet interval goals; use data as a management tool.
- Team Growth and Development: Attend quarterly regional team meetings, events, and calls; maintain connections and collaboration.
- Regional Model Growth and Development: In partnership with other members of the National Recruitment and Admissions team, work with admissions teams and site leadership to continue building upon a regional/national recruitment and centralized admissions pool; travel to National Recruitment and Admissions meetings and events as applicable.
- Bachelors degree or equivalent and 1 - 2 years of related experience.
- Create persuasive written and verbal communication for internal and external audiences.
- Experience working in a team environment.
- Exhibit a passion for City Year’s mission and values. Ability to travel within the South Region and to multi-day events at City Year’s Headquarters in Boston as well as an annual Recruitment and Admissions taking place at any one of the City Year sites.
- Admissions, development, or 1 - 2 years of service experience.
- City Year admissions or service experience.
- Experience in sales, customer service, human relations, volunteer, or corporate.
Compensation and Benefits
Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.
City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.