Jul 23, 2019

Impact Manager

  • City Year
  • Milwaukee, WI, USA
Full-time Community Engagement and Outreach Product and Program Management Strategy and Planning Education

Job Description

The mission of the Impact Manager is to lead and develop a team of 8 - 12 City Year AmeriCorps members to implement the Whole School, Whole Child program at 1 high-need Milwaukee public school. Reporting directly to the Impact Director, the Impact Manager's role is focused on coaching their team to support off-track students and strengthen the partner school while also developing their AmeriCorps members’ leadership skills.

Job Description

AmeriCorps Member Program Delivery and Experience 

  • Lead, manage, and coach a team of 8 - 12 AmeriCorps members (between the ages of 18 - 25) to achieve service impact with students and to reach their leadership development potential. 
  • Model leadership that reflects City Year's culture and values, and create spaces that empower AmeriCorps members to access the power of City Year’s culture and values in personally meaningful ways. 
  • Effectively develop talent from within the corps for City Year and the larger education field, and lead AmeriCorps members to have a successful and rewarding year of service through their in-school service and a leadership development curriculum. 

Service Delivery and Impact

  • Implement City Year’s Whole School, Whole Child Tier 1 (whole class) supports and Tier 2 (one-on-one and small group) interventions, ensuring AmeriCorps members are working with the right students, and achieving proper dosage with those students.
  • Develop and manage partnerships with school administration, teachers and staff to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions for students.

Conduct Student Progress Monitoring

  • Oversee collection and input of intervention and outcome data into City Year’s internal database.
  • Track data of all students enrolled in City Year’s interventions to ensure dosage and student progress requirements are met.
  • In partnership with the Impact Director, analyze student-level data to strengthen overall service delivery at partner school.
  • Oversee AmeriCorps member-led school climate activities and organizational initiatives, including after-school programming.

Service Partner Management 

  • Build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders within the partner school. 
  • Partner closely with the school’s leadership team including the school’s City Year liaison. 
  • Manage the implementation of a school partnership agreement. 

Participation in Organizational Initiatives 

  • Devote up to 10 days a year to AmeriCorps member recruitment interviews. 
  • Serve as lead or team member of special project teams and site Impact Support roles.
  • Assist with Martin Luther King Day, Opening Day, Annual Gala, Graduation, and other site-wide designated events. 
  • Attend overnight events including Summer Academy (a conference for all City Year staff held in Boston for 1 week in the summer), and other local and national events. 


A candidate must demonstrate proficiencies in the following areas:

  • Team Leadership and Collaboration
    • Leverages diverse strengths of team members to achieve desired results.
    • Coaches and empowers others to lead.
    • Addresses and resolves team conflict swiftly and effectively.
  • Problem Solving and Decision-Making
    • Links problems and symptoms to identify underlying issues and focuses on addressing most critical, high-impactissues.
    • Organizes appropriate information, expertise, and diverse perspectives for self and others to develop optimal solutions and manage decision-making.
  • Communication
    • Excellent written and oral communication skills.
    • Strong group facilitation and presentation skills.
    • Ability to break down large concepts into teachable bits that others can internalize easily.
  • Executes to Results
    • Strong attention to detail and proven organizational and project management skills.
    • Ability to manage self and others.
  • A commitment to City Year values
    • Service to a Cause Greater Than Self: We dedicate ourselves to addressing shared civic challenges through unified action. 
    • Students First, Collaboration Always: The success of the young people we serve is our preeminent goal, best achieved by working in partnership with others who are dedicated to the same cause. 
    • Belief in the Power of Young People: We are committed to harnessing one of the most powerful forces for positive change at work in the world today. 
    • Social Justice For All: We dedicate ourselves to building a more just, equal, fair, and compassionate world. 
    • Level Five Leadership: We aspire to develop a culture of Level Five leadership across the organization, fostering a blend of great humility with intense professional will. 
    • Empathy: We strive to constantly walk in the moccasins of others. 
    • Inclusivity: We embrace differences as strengths that magnify our capacity to achieve shared goals. 
    • Ubuntu: I am a person through other people; my humanity is tied to yours. 
    • Teamwork: We strive to work powerfully together in a unified effort to achieve our goals. 
    • Excellence: We hold ourselves to the highest standards as we strive to execute our mission and steward our resources. 


  • Bachelors degree in Education, Social Work, Urban Studies, Youth Work, or other related field strongly preferred or 5 years of exceptional work experience.  
  • Experience working in a school, educational, or youth-support setting required with 1 + year in a role managing or leading others.
  • Demonstrated ability to communicate and present ideas with clarity, credibility, humility, and tact; lead with “the why” and incorporate vision into messaging; tailor messaging to audience and maintain professionalism in speaking and writing.
  • Demonstrated ability to anticipate and plan for questions, listen carefully, provide constructive feedback, and remain open and responsive to feedback from others.
  • Proven success operating in ambiguous and changing environments with the demonstrated ability to manage and prioritize projects; delegate tasks appropriately; manage progress against goals for self and others while addressing barriers.
  • Demonstrated ability to take initiative and operate in a proactive and solution-oriented manner; identify the information needed to solve a problem; link decisions to potential consequences and know when to escalate or seek guidance.
  • Possesses openness, responsiveness, approachability, and understanding of others’ perspectives with the demonstrated ability to maintain and build relationships through collaboration; recognize and respond to the needs of others while operating within appropriate boundaries to gain respect and maintain professionalism.
  • Demonstrated ability to address and resolve team conflict effectively and tactfully.
  • Demonstrated ability to identify others’ strengths and areas for growth to achieve desired results and foster personal and professional development.
  • Strong connection to the values of servant leadership, belief in the power of young people, social justice, empathy, inclusivity, teamwork, and excellence.
  • Willingness to powerfully represent City Year, including wearing the City Year uniform, and upholding all City Year professional standards. 


Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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