Jul 23, 2019

Senior Regional Recruitment Manager, Midwest

  • City Year
  • Detroit, MI, USA
Full-time Business Development Human Resources Product and Program Management

Job Description

The Sr. Regional Recruitment Manager leads a small team of City Year Recruitment Managers at our Detroit location, as part of the Midwest regional team, to create a pipeline of qualified and diverse 18-25 year old applicants who will be successfully admitted to the City Year corps from an assigned portfolio of top-tier accounts, and incubator accounts within the Region. This Senior Regional Recruitment Manager will also own a portfolio of accounts which comprise of colleges and universities.

As an exemplary relationship manager, this role inspires and grows relationships at the institutional level and at the Regional/National level to attract applicants well-suited to and well-prepared for City Year. As an engaging and relatable communicator, this individual coordinates and conducts recruitment visits and presentations, providing excellent customer service to leads and applicants, and serving as an ambassador of City Year values and culture. The role requires an effective staff manager and talent developer who can coach team members to meet goals and expectations.

The Sr. Recruitment Manager reports to the Regional Recruitment Director. This role is instrumental in growing and improving the efficiency and effectiveness of regional recruiting for a national organization.

Please follow application instructions outlined at the bottom of the page.


  • Recruitment Plan Development, Implementation, and Monitoring: Work with team leadership to create a strategy to identify, recruit, select, and matriculate a diverse class of high potential young leaders ages 18-25 to participate in City Year while achieving monthly, quarterly, and annual recruitment goals. Secure applications from top tier accounts and strategic partner accounts. Goals based on market, National/ regional relationships, historical data, and relationship strength. Inform, strengthen, and innovate Recruitment process for City Year, Inc.  Participate in or support site-based Recruitment Managers participation in Recruitment activities.
  • Department Management: Establish strategic goals by gathering pertinent business, financial, service, and operations information; identify and evaluate trends and options; choose a course of action; define objectives; evaluate outcomes. Accomplish financial objectives by forecasting requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions. Support planning and execution of quarterly regional meetings.
  • Manage Talent: Lead and manage team based at multiple locations. Hire, develop, and retain staff through effective recruiting, on-boarding, and employee development. Responsible for overall management of team, including communication of job expectations and planning, monitoring, and evaluating individual and team performance. Additional management responsibilities include coaching, counseling, and enforcing employee policies and procedure. Individually contribute to and impact overall team effort by performing related tasks and accomplishing goals as needed.
  • Develop Strong Internal Relationships: Build and manage relationships with City Year Headquarters and leadership at each Regional site to address the evolving needs of Recruitment in a local, regional, and national context. Facilitate solutions to challenges of competing priorities, and ensure that individual site needs are met while achieving overall regional goals.
  • Manage Grow, and Develop Partnerships: Develop and implement a plan to build strong relationships with key stakeholders such as college career counselors, professors, administrators, high school guidance counselors, and community leaders that produce a consistent and strong applicant pool from the portfolio. Model best-practice relationship building for direct reports.    
  • Recruitment Events and Activities: Plan and implement 2-4 external engagements per week. Develop, coordinate, and conduct presentations at identified colleges and/or high schools and community organizations including but not limited to, career fairs, presentations to targeted student groups and classes, and tabling. This will include frequent travel and occasional evening/ weekend work.
  • Customer-focused Lead Management and Application Generation: Implement standard lead management process to identify and cultivate leads through targeted, customer-focused multi-channel (phone, web, in person) communication that ensures that leads are well informed about City Year and the corps member experience. Utilize the established corps member profile to identify sources of prospects with said characteristics and experiences. Continue to engage and support qualified and high priority lead prospects through application submission.
  • Performance Analysis and Strategy: Regularly compare activities to applicant and confirmation yield and assess ROI for campus activities. In conjunction with Regional Admissions team, use established corps member profiles to identify trends in successful applicants from portfolio schools. Use data to report on progress and course correct recruitment activities and strategy as necessary.
  • Regional Recruitment Growth and Development: Participate in weekly calls with the Regional team to maintain connections and foster collaboration. In partnership with other members of the National Recruitment and Admissions team; work with recruitment teams and site leadership to continue building upon a regional/national recruitment and centralized admissions pool. Travel to National Recruitment meetings and events as applicable.


  • Bachelor's degree or equivalent.
  • 3 + years of relationship development with stakeholders and institutions such as colleges, high schools, clubs, and community-based organizations.
  • 3 + years of staff or volunteer management in a results - driven environment.
  • Highly energetic, charismatic approach to engaging diverse groups, particularly young adults.
  • Create persuasive written and verbal communication for internal and external audiences.
  • Experience creating and managing a budget.
  • Experience presenting to large groups.
  • Proven experience with calendar management, event planning, and logistics experience.
  • Proven track record of meeting performance objectives.
  • Experience working in a team environment.
  • Exhibit a passion for City Year’s mission and values.
  • Ability to travel frequently within the region and to multi - day events at City Year’s headquarters in Boston.

Preferred Qualifications

  • Sales, customer service, or human relations experience.
  • Volunteer, corporate, or academic recruitment experience.
  • BA/BS degree or equivalent.
  • Sales, customer service, or human relations experience.
  • Volunteer, corporate, or academic recruitment experience.
  • Prior People Management Experience

Basic Qualifications

  • At least 2-3 years of experience in relationship development with institutions such as colleges, high schools, clubs, and community based organizations to meet organizational objectives.
  • Highly energetic, charismatic approach to engaging diverse groups, particularly young adults.
  • Strong written communication skills for internal and external audiences.
  • Deliver strong and inspirational messages to large groups.
  • Calendar management, event planning, and logistics experience.
  • Experience working in a team environment.
  • Analytical skills.
  • Problem solving skills, finding both short term and long term solutions.
  • Exhibit a passion for City Year’s mission and values.
  • Ability to travel frequently within the Region and to multi-day events at City Year’s headquarters in Boston.


Via our online application, please submit your resume along with a cover letter (no more than one page) that responds to the following question:

  • How would your leadership approach and philosophy support and empower a team to recruit and inspire young people to join City Year?

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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