Aug 15, 2019

Regional Director of Operations - San Antonio (Immediate Opening)

$75,000 - $95,000 yearly
  • IDEA Public Schools
  • San Antonio, TX, USA
Full-time School Leadership

Job Description

About San Antonio 

San Antonio is the nation’s 7th largest city and boasts the highest rate of population growth across the U.S. As the San Antonio region continues to grow rapidly, IDEA is committed to increasing our community presence to provide the best experience for all families and children. 

In May 2019, we welcomed our first graduating seniors out of the 11,800 students we serve across 22 schools in the San Antonio region. We believe through the hard work of our passionate IDEA Team & Family, college acceptance and matriculation can be realized. Currently, 1 in 6 San Antonio students graduate college-ready. Changing this statistic for the better is part of the promise IDEA makes to current and incoming students. 

Join our IDEA San Antonio family as we are poised to serve 29,000 students at 37 local schools by 2022. 

Role Mission: 
The Regional Director of Operations (RDO) will serve as the operations mastermind for the San Antonio region.

1. S/he is a skilled manager and team leader with exemplary customer service skills. The RDO will support the hiring and development of our Assistant Principals of Operations, in concert with campus principals.

2. S/he is driven by goals and uses data in making decisions, providing in-depth monitoring of regional performance metrics and producing compelling reports to motivate and inspire others to take action and share investment in achieving operating outcomes. S/he has strong analytical skills and can quickly analyze large amounts of data and identify patterns, problems, opportunities.

3. S/he has a keen attention to detail and can also see the big picture. RDOs will focus on building management capacity and ensure that all San Antonio operational goals are achieved, with a particular emphasis on ADA, Recruitment, Enrollment, Beginning of Year (BOY) planning, Staff Retention, Financial Stewardship and Land Acquisition. The RDO will serve as the liaison between the region and HQ.


1. 100% Projected Enrollment for Academy and College Prep by FDOS

  • Assists in the development and executes regional student recruitment efforts that target families with school-aged children immediately surrounding each school
  • Coaches APOs in their region to recruit new families with specific applicant goals per grade level--3:1 ratio (open grade levels) and 2:1 ratio (closed grade levels) while ensuring applications are high quality and ultimately lead to enrollment
  • Ensures all new families in the region are effectively onboarded and persist through their first year in our schools
  • Complies with all federal, state, and organizational student registration requirements throughout the enrollment process (i.e. transfers, testing, etc.)

2. 97.5% Average Daily Attendance (ADA) for Academy and College Prep

  • Ensures new and existing families across the region know and understand attendance expectations, with a particular emphasis on PreK and Kinder families
  • Coaches APOs on the implementation of standardized accountability frameworks to ensure adherence to the outlined ADA policy at each school (i.e. escalation matrix, official attendance taking time, etc.)
  • Collaborates with VPs of Schools to implement best practices, raise awareness of analysis and leverage tracking mechanisms to positively impact ADA progress toward goals (PTGs)
  • Assists with monitoring of ADA work-flow to comply with all federal and state ADA guidelines by staying abreast of changes in ADA policy and procedures, and ensuring all relevant school personnel is trained

3. 90% new student persistence for Academy and College Prep

  • New families proactively choose IDEA schools through effective onboarding
  • New families participate in a year-long onboarding program
  • Ensures APOs are effectively partnering with Academic Counselors in developing and implementing a school-based student persistence strategy

4. 100% of campuses are safe and operational one week before FDOS

  • Works with local brokers to identify sites for new potential IDEA schools in line with budget parameters, land specifications, and regional growth plans; with land under contract by November 30
  • Responsible for managing all Beginning of Year (BOY) efforts in region to ensure all schools are set up for success by FDOS with a specific focus on the following areas:
    • 100% of positions filled, staff onboarded and in attendance at summer training
    • 3.5 average score on both the parent and staff BOY surveys
    • o ≥90 score on BOY quality scorecard

5. 85% Ops Staff Retention

  • Responsible for ensuring top performers occupy every seat across all operations roles in the region
  • Builds the leadership and management capacity of APOs to ensure the success of campus ops teams
  • Works with APOs to implement strategies to effectively lead under a dual management structure
  • Performs in-the-field observations (check-ins, huddles, walk-throughs, etc.) and participates in the APO staff development cycle (attend 2X2s, talent reviews, etc.)
  • Collaborates with principals to develop and implement comprehensive onboarding plans that involve the following: goal related skill-building, day-to-day management of ops team, managing up to two leaders, and overall implementation of best practices
  • Leverages the APO Priorities Calendar, routinely assesses APOs based on progress toward goals as well as principal, HQ, and campus ops teams’ feedback; prioritizes support accordingly

6. Achieves Operational and Financial Excellence in Auxiliary Services (cost/sqft, cost/rider, CNP fund balance)

  • Coaches APOs to lead in the areas of Transportation, Child Nutrition (CNP), and Facilities Maintenance
  • Collaborates with HQ and across regions to provide best-in-class customer service, while achieving operational efficiency and financial targets
  • Assists in the development and implementation of new strategic initiatives with a regional or system-wide impact (i.e. pilots, Healthy Kids Here)

7. Lives IDEA’s values

  • Believes and is committed to our mission: that all students are capable of getting to and through college
  • Is driven by outcomes and results, and wants to be held accountable for them
  • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
  • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
  • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
  • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes

Supervisory Responsibilities: 
Direct management of launching APOs until transitioned to founding 
principals; matrixed (in-direct) management of APOs at campuses in operation


  • Education: Bachelor’s Degree required; Master’s preferred
  • Experience: 2+ years of full-time people management required; 2+ years of team leadership; experience with indirect (matrixed) management preferred
  • Experience: 6+ years of professional experience required
  • Experience with data inferencing and process management
  • Understanding and/or personal experience in the K-12 landscape, especially with charters preferred


  • Salary for this role typically fall between $75,000 and $97,500 commensurate with relevant experience and qualifications. This role is also eligible for a performance bonus based on individual and organizational performance and goal attainment.


Apply Now