Jul 18, 2019
JOB OVERVIEW: This position is responsible for driving the Training and Education strategies for International Cosmetics & Perfumes (ICP) and all brands within the ICP portfolio. This person serves as a Training and Education partner for the NYO and Field Sales Team in implementing training strategies, including the implementation of the Creed Customer Experience. This role is responsible for developing content and innovatively resolving Training and Education gaps, meeting both internal and external client needs, while influencing key stakeholders to drive buy-in and alignment between departments. This role will also promote and maintain the intrinsic company culture that fosters the firm's core values of: Transparency, Recognition, Accountability and Communication. CORE RESPONSIBILITIES:Strategy Works with Vice President of Training and Education to develop and support Education and Training strategies for ICP and all brands within the ICP portfolioSupports continual review and process/program improvements in Training and Education areas and proactively surfaces areas of improvement EducationCreates and maintains Education and Training materials (concept to execution) including product knowledge, brand history, and brand selling ceremony Develops development tools to assess training opportunities to improve sales force performanceSupports NYC office corporate and brand trainingsCustomer FocusConsistently focuses on meeting internal and external customer expectationsDrives the Creed Customer Experience in all areas, focusing on the Field Sales Team, Creed Boutiques, CreedBoutique.comProject ManagementUtilizes company PM system, WRIKE, to manage and track all projects, appropriately collaborates with other departments, and moves projects to completionCollaboration Collaborates cross-functionally, ensuring a consistent messageCollaborates with Field Team business partners and other relevant departments to maintain and build on Customer Experience protocol in retail channel; managing ongoing educational aspects of programFacilitation SkillsEffective in a variety of settings and able to flex midstream if neededActively participates in National Sales Meetings, Sales Leadership Conference, Launch Seminar and other meetings to drive high performance resultsDeveloping OthersUtilizes ICP development tools to drive higher levels of performance in othersManages a team of two; the East Coast Training Manager and West Coast Training ManagerTravels up to 35% in-market to ensure message consistency and uncover best practices/key learningsCultureEmbodies the firm's vision to inspire our clients through beauty innovations and the narrative of luxury while championing company practices and cultureSeeks to promote and cultivate the company and brand awareness with external partners REQUIREMENTS: Bachelor's Degree requiredMaster's Degree in Organizational Development or related field a plus6-9 years relevant experienceExperience working in Training in the Beauty and/or Luxury industry required (Experience in fragrance preferred)Full understanding of effective education and training program practices with knowledge of competitive products/markets along with best sales practicesPrevious ownership and development of effective training programs required, and creation of e-learning modules preferredExcellent communication skills required Ability to travel extensivelyTechnically proficient, including Microsoft Word, Excel, Power Point and OutlookInnovative and strategic thinker, with a creative approach to businessExcellent writing, communication/presentation, interpersonal and customer service skillsStrong attention to detail, organizational skills, and follow-upTeam player who excels in collaborative work and thinkingMaintains a professional and confident demeanor, and exhibits patience when faced with reluctance Ability to analyze the business and identify new functional growth opportunities Excellent influencing skills with a strong negotiating acumen with clients Possesses strong leadership qualities and the ability to manage + motivate the team Skilled at successfully organizing, prioritizing and managing multiple projects Ability to work in an entrepreneurial, fast-paced environment while being adaptable to changeComfortable working with a small team and willing to take on new challenges/opportunities as they arise Email cover letter & resume to with "Director T&E" in the subject line.
International Cosmetics & Perfumes, Inc.
New York, NY, USA