Jan 16, 2020
Position Summary Astravo is a growing, innovative and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service. We have an immediate opening for a Technology and Support Coordinator. In this role, you will work closely with technology and people. You will help implement, test, troubleshoot, and support various systems, software, and hardware. To be successful, you'll need to be a hands-on initiative taker. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude and without pushback and then go out and personally execute with diligence. If you like working with others to develop a strategy and then rolling up your sleeves to implement that strategy, we're probably a good fit. This position is full-time and based in Lakewood, Colorado. Job Duties Assist System Administrators in administering, supporting, implementing, and documenting various systems such as; Google Admin, Telephony, Customer Help Desk, Mass Communications, etc; Monitor, support, and prioritize the 'help desk' taking care of internal and external customer needs quickly and sufficiently within company Service Level Agreements including; Supporting parent and student (external customer) system access and computers, through chat, email, phone, and screen share sessions; Troubleshooting, diagnosing, supporting, and replacing staff (internal customer) equipment; and Liaison platform issues with third-party vendors. Coordinate technology setup and ongoing support for physical office spaces, learning centers events, and state testing as District Technology Coordinator for state testing; Manage inventory management systems to ensure physical technology equipment is properly maintained; Act as point of contact for technology vendors; and All other duties as assigned. Essential Knowledge, Skills and Abilities Excellent communication skills, both written and verbal; Excellent skills at working with customers; Excellent organizational and analytical skills; Ability to work in a fast-paced, high energy, team environment and juggle multiple tasks; Strict attention to detail; and Achieve daily performance metrics. Qualifications Bachelor's degree in Computer Science, Information Technologies or related field or equivalent work experience; Two (2) years working as customer-facing technical support; One (1) year working with a help desk management system; One (1) year working with Google Admin panel; Advanced Microsoft Excel skills, A+, Network+, Security+, Google Admin ; and Ability to pass required background check. Benefits Medical, dental, and vision employee coverage for as little as $1 each per month Personal paid time off in addition to major holidays Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance all 100% paid by the employer 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 5% of employee earnings Best-in-class employee recognition platform, powered by Fond Employee discount program with instant access to pre-negotiated, best-rate-guaranteed discounts on hundreds of popular products and services from categories like fitness, travel, professional development, home services, entertainment and more.
Astravo Denver, CO, USA Full-time